HOD M-Pesa Sales & Distribution at VODACOM Plc

VODACOM Plc

HOD M-Pesa Sales & Distribution

HOD M-Pesa Sales & Distribution at VODACOM Plc October 2024

Posting Country: TZ
Full Time / Part Time: Full Time
Contract Type: Permanent

At
Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.

We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers
and earning their loyalty drive us, and we experiment, learn fast and
get it done, together.
With us, you can be truly be yourself and
belong, share inspiration, embrace new opportunities, thrive, and make a
real difference.

What you’ll do
Role purpose:
Responsible for the overall
management of M-Pesa Sales and distribution channels within M-Pesa Ltd.
This includes but not limited to formulation and implementation of
M-PESA distribution strategies, effective acquisition of New M-Pesa
Customers and maintain effective customers touchpoints to drive adoption
of M-Pesa products & Services, management of M-Pesa agents and
Super Agents network, overall management of M-Pesa distribution staff,
ensuring continuous performance and achievements of KPI’s, contributing
towards the drafting of budgets, management of divisional expenditure,
management and implementation of the company’s administrative, financial
policies and channel compliance, CVM and remittances

Key Accountabilities:
Design and implement M-Pesa sales and distribution strategy.
– Manage acquisition of M-Pesa new customers.
– Set key KPIs for M-Pesa agent network acquisition, regions and support.
– Drive effective float distribution to ensure adequate liquidity in the M-Pesa ecosystem.
– Set operational standards and guidelines to support operations of channels and staff.

Manage all channels of M-Pesa distribution
– Use M-Pesa distribution to support M-Pesa product penetration.
– Manage super agents and agents’ performance, ensuring set KPIs are
met. Key KPIs include float levels, SIM stock holding and electronic
airtime availability in all M-Pesa outlets
– Evaluate and manage daily national M-Pesa distribution team activities.
– In coordination with heads of regions ensure set route disciplines
are observed by Super Agents, outsourced (TDR’s) staff and company
employees.

Create and manage growth strategy for M-Pesa core business
– Create and execute strategy to grow M-Pesa 30 and 90-day base
– Create and execute churn management strategy using CVM tools
– Create and execute service penetration strategy to grow the penetration of core products.
– Create and execute the strategy to grow M-Pesa remittance business by
growing the inflow, outflow values and transacting customers
– Work with global partners to make M-Pesa a global payment platform.

Coordinate with responsible divisions on availability of M-Pesa Agent PoS Branding and merchandizing materials
Develop, Manage and motivate staff assigned to the role.
– Coaching and mentoring M-Pesa managers.
– Enforce discipline in the team and foster good relationship between the sales team and our partners and their staff
– Drive regular feedback and reviews with each team member through structured training and on the job coaching
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Experience & Professional qualifications:
– 3-5 years of varied experience in Sales & Distribution ~ 2years at a senior level.
– Extensive knowledge of telecoms business and value chain and sound understanding of distribution models and route to market.
– Telecom analytical skills both local and regional
– Experience in using technology to drive sales and team productivity
– Bachelor’s degree in a business related course.
– Master’s in Business Administration would be preferred additional qualification

Core Competencies:
– Ability to manage large scale with a very wide geographical scope across region of assignment
– Ability to manage an outsourcing partner to deliver business solution

Not a perfect fit?
Worried that you don’t meet all the
desired criteria exactly? At Vodafone we are passionate about Inclusion
for All and creating a workplace where everyone can thrive, whatever
their personal or professional background. If
you’re excited about this role but your experience doesn’t align
exactly with every part of the job description, we encourage you to
apply as you may be the right candidate for this role or another role,
and our recruitment team can help you see how your skills fit in.

What’s in it for you
We want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you.
There are lots of ways we support this, including hybrid working and
generous parental leave. You’ll also get four Spirit Days a year to
focus on your personal development and wellbeing, plus a host of other
great benefits too.

Who we are
You may have already heard of Vodafone – We’re a leading Telecommunications company in Europe and Africa.
But what you might not know is that we are continuously investing in
new technologies to improve the lives of millions of customers,
businesses and people around the world, creating a better future for
everyone.

As part of our global family, whether that’s Vodafone,
Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you
contribute to our culture of innovation. We pursue equality of
opportunity and inclusion for all candidates through our employment
policies and practices.
We recognise and celebrate the importance of diversity and inclusivity
in our workspace and we do not tolerate any form of discrimination
especially related to but not limited to race, colour, age, veteran
status, gender identification, sexual orientation, pregnancy, ethnicity,
disability, religion, political affiliation, trade union membership,
nationality, indigenous status, medical condition, HIV status, social
origin, cultural background, social, or marital status.
Together we can.

Commitment from Vodacom
Vodacom
is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in
which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.
This is Full-time Job, To submit your application, please follow the link provided below.