Customer Service Representative (Zuku Fiber TZ) at Wananchi Cable (T) Limited

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Wananchi Group Tanzania Limited Jobs 2024

Customer Service Representative (Zuku Fiber TZ) at Wananchi Cable (T) Limited October 2024

Job type: Full-time
VACANCY:
Wananchi Cable Tanzania Limited is part of the Wananchi Group and one of
Eastern Africa leading Internet service provider. We are looking for
Customer Service Representative (Zuku Fiber TZ), who will work
independently to provide professional and focused customer service both
internally and externally. He/she will be reporting to Customer
Experience Manager.

Customer Service Representative will be responsible for;

• Handle inbound and outbound customer interactions. A customer-centric mindset is
• necessary in order to ensure long-term customer satisfaction.
• Educate customers on competitive pricing and product information; comparing and
• contrasting our products versus competition.
• Responsible for skillfully retaining customers through positive relationshipbuilding
• Identify reason(s) for disconnect and overcome objections in an effort to retain the
• customer
• Save and re-sell the value of our products and services by properly aligning their
• features, benefits and price with the needs of our customers
• Provide exceptional customer care across all call types including escalations, technical support and billing.

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Qualifications

• Experience over 1 year in a Retention/Churn team in a Telco/ICT company
• Customer-centric mentality & passion for the customer
• Effective verbal communication skills, including grammar and tone

How to Apply:
This is Full-time Job, Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before 08th October, 2024.