Specialist Office Applications at CRDB Bank Plc September 2024

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CRDB Bank Plc Jobs 2024

Specialist Office Applications at CRDB Bank Plc September 2024

Department DEPARTMENT OF ICT
Location Tanzania Head Office
Number of openings 1
Job Purpose
Responsible for providing second level
operational support and maintenance of Office Applications systems which
includes but not limited to: Active Directory Services, Enterprise
Email solution & M365 collaboration platforms, Office Automation
applications, Enterprise File Management system , External customer
facing platforms and Printing services. The Incumbent will also be
responsible to maintain maximum uptime and work closely with business
units to achieve organization goals.

Principle Responsibilities

• Provide
  Second line support for all Office Application systems by providing
  operational support with all business units and ensure systems and
  services are operating at optimal level.
• Perform daily system
  health check and monitoring on all Office Applications systems as per
  system checklists and prepare daily status report.
• Ensure that
  all issues under Audit, Security and Compliance are attended timely and
  all raised issues by internal and external auditors are
  mitigated/resolved on time as per bank policies and procedure.
• Works
  collaboratively with NOC, SOC and Service Management team by managing
  all incidents and close all opened tickets within SLA and escalate to
  vendor in case there is a need.
• Participate on Disaster Recovery activities, system maintenance, Change Management and backup process.
• Working
  together with other system administrators and vendors in the process of
  troubleshooting incidents and must be flexible and available for 24/7.
• Coordinate
  with all relevant business units with regards to training and testing
  on new and existing application within the unit and attend appropriate
  training and workshop programs.
• Participate in all ICT projects
  for holistic visionary and control based on established governance
  practices and architecture models.
• Carryout other assignment as may be assigning by Manager Office Applications, ICT management and Executive management.

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Qualifications Required

• Bachelor’s degree in computer science, ICT or related academic field.
• Any professional certification is an added advantage.
• At least 3 years of experience in Office application support from any financial institution.
• Technical handling interaction with vendors, contractors and other stakeholders.
• Technical knowledge in system administration.
• Technical knowledge on client and server operating systems.
• Business analysis – interpretation of business requirements into technology areas
• Strong interpersonal, written and oral communication skills.

Deadline 2024-09-22
Employment Terms PERMANENT.

CRDB
Bank is dedicated to upholding Sustainability and ESG practices and
encourage applicants who share this commitment. The Bank also promotes
an inclusive workplace, hence applications from women and individuals
with disabilities are encouraged.

It is important to note that
CRDB Bank does not charge any fees for the application or recruitment
process, and any requests for payment should be disregarded as they do
not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.