Wire Transfer Call Back at ABSA Bank Limited

Jobs in Tanzania 2024: New Job Vacancies at ABSA Group Limited 2024

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ABSA Group Limited Jobs 2024

About Us

Truly African
We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.

Absa
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.

Absa Group Limited
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.

We
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Zambia.

Wire Transfer Call Back

Wire Transfer Call Back at ABSA Bank Limited August 2024

• locations Absa House – ABT
• time type Full time
• job requisition id R-15966539

Empowering Africa’s tomorrow, together…one story at a time
With
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your
future. Discover leading-edge guidance, tools and support to unlock your
potential. You are Absa. You are possibility.

Job Summary
• Call back being a CRITICAL control to the
Operations process in payments to prevent the Bank with fraud, the job
holder is responsible and accountable on performing effective call back
and aligning with call back/payments policies and procedure
• The
role holder is accountable on proactively identifying risks /fraud flags
and applying relevant controls including timely escalations to the
seniors, no tolerance to the negligence
• Responsible for making
sure there is zero customer complaint caused by process delay,
negligence and lack of commitment. Its job holder’s duty to ensure
payments SLA is adhered
• Ensure the job holder has appropriate
swift knowledge and related system under payments including BOC, Pan
African Morongwa and eBox.
• Be first line of support in processing customer payments and hold end to end ownership in service.
• Undertake regular and ad-hoc requests as requested and be accountable for the information provided
•
To process cases as per policy and procedure parameters and adhere to
delegated authority matrix and hence protect the bank from risks and
frauds.
• Be responsible for delivering SLA’s.
• Be customer oriented

Job Description
Main accountabilities and approximate time split
Receiving, assessing and verify payment instructions
Weighting 60%

• Perform call back to customers on their payment instructions/STOs as per call back procedure
• Manage Payments call back queue
• Ensure sufficient and relevant supporting documents are attached to payment instruction before releasing to the Checkers
• Maintain a good error free on customer’s instructions before calling a customer.
• To analyse and process payments or escalate to supervisor within the stipulated turn-around time (TAT)
• Adhere to Absa IT policies, best practice standard policy and all relevant policies at all times when calling customers.
• Ensure 100% completion of snap checks allocated to you on due dates.
• Ensure adherence to SLAs and OLAs and any breach is escalated in a timely manner to the Payment Operations Manager.
• Ensure
  that quality reports on Call back hold and Call back pending Hold are
  shared daily and in a timely manner with valid reasons.
• Attend departmental meetings regularly and evidence for the same held.
• Effectively manage and resolve payment queries via phone, emails or swift massage
• Perform Maker role on various payment systems
• Perform any other duty assigned by your Payment Operations Manager.
• Identify and suggest changes to enhance and improve processes and increase productivity.
• Perform daily reconciliation of accounts, includes TIPS system, and reconciliation reports.
• Perform EFT and cheques transactions and its reconciliations.
• Maintaining and reporting of regulatory transactions.
• exchange control requirements (Imports/Export documentation), TISS requirements (Timely settlement)
• manual fees & charges from different channels processed within the unit.

Governance, Control and Risk management
Weighting 25%

• Ensure
  that all activities and duties are carried out in full compliance with
  regulatory requirements, as per Operational risk standards and internal
  Absa Procedures and Policy Standards.
• Identify and mitigate risks in the Payment department at all times while calling and verifying Payment details.
• Ensure zero operational losses reported due to negligence
• Understand and manage risks and risk events (incidents) relevant to the role.
• Ensure
  that you seek for coaching and feedback time to time in order to
  develop risk knowledge in order to achieve expected understanding at the
  maximum.
• Ensure you manage the process, system and control effectively
• Achieve operational rigor excellence in all aspects of procedures and
  processes personally undertake to ensure satisfactory audit.
• Undertake snap checks accurately and timely as stipulated in the bank procedure manual.
• Ensure that all activities and duties are carried out in full compliance with regulatory requirements and internal Policies.

Operations Efficient
Weighting 15%

• Be cost conscious by supporting on minimization of overtime, stationery and other Operation costs.
• Gain more knowledge on swift world through knowledge sharing, attending workshop and improve the day to day activities
• Build strong relationship with both local and global stakeholders
• Provide
  cover for team leader as required and be a fast learner, doing
  wholeheartedly, communicating with passion and enthusiasm, embracing
  change as a way of working.
• Achieve individual and team targets for customer service targets (both internal and external)

Risk and Controls Objectives

• Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.
• Adhere to ABSA policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
• Report
  all risk events / incidents / issues using the defined process for your
  business area and help to understand why these happened and how to
  prevent them in future. Proactively look for ways to improve the control
  environment by considering what could go wrong in the processes you
  operate and how errors could be prevented.
• All mandatory training completed to deadline.

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Technical skills / Competencies
Competencies & Skills

• Multi-skilled operationally
• Interpersonal relationship
• Problem Solving
• Quick thinker
• Computer Literate
• Sound communication skills
• Excellent attention to details
• Strong numeracy
• Product and process management skills.
• Understanding of customer needs
• Accurateness
• Quality and standards
• Results orientation
• Flexibility and adaptability
• Customer focus

Essential and preferred Experience
Essential

• Payment Process
• Fraud Prevention/Awareness
• Operational awareness
• Data privacy
• Proactive
• Time conscious
• Team player

Preferred

• Understand customer Service
• PC Skills including Keyboard skills
• Product knowledge Training

CLICK HERE TO APPLY!