3 New Various Job Vacancies at NMB Bank Plc May 2024

• Office Administration, Adequate knowledge in standard computer applications
• Document management with ability to work with database and board vantage software.
• Excellent
  Communication Skills, Customer Focus, Follow-up, Quality Orientation;
  Attention to Detail, Planning and Organization skills, integrity, Client
  Confidentiality.

Qualifications and Experience:

• Diploma in Law, Social Studies, Record Management, Business Management, or related field from a recognized institution.
• Bachelor Degree in Law will be an added advantage
• At least 2 years’ experience working within a legal environment.
• Experience in interaction with Board Members.

Product Manager; Digital (1 Position(s))
Job Location : Head Office, Hq
Job Purpose:
Responsible for mobile banking product development, management and
performance for the bank while ensuring product profitability.

Main Responsibilities:

• Developing, implementing, and managing project plan and timeline for the bank’s flagship digital product Mkononi.
• Ensure
  proper communication of new Mobile banking features before public
  launch, awareness, and training to branches and all key stakeholders.
• Ensure
  all new mobile banking products features are approved and in line with
  controls and regulations, customer centric concept and are priced
  according to industry standards.
• Monitor mobile banking platform
  and report new products framework and ensure the same is in line with
  banks projections, targets, and budget.
• Analyze, manage, and
  identify all system faults that affect the mobile banking platform
  performance then, suggest areas of improvement, get approvals for
  improvement, and ensure approved changes/enhancements are implemented
  within agreed time.
• Monitor mobile application quality by working with key stakeholders to ensure it remains within the acceptable bank’s threshold.
• Play
  a key role in innovating Retail Banking mobile application and carry
  out continuous market intelligence on new technologies, consumer
  behaviours; and recommend product improvements.
• Manage internal
  relationships with key stakeholders and business partners during
  introduction of new or existing products in the platform in accordance
  to bank risk appetite as well as customer needs.
• Regular (Quarterly/Semi-Annually/Annually) Competitor Review vis-à-vis Retail Digital products Offering.
• Driving
  Non-Interest Income initiative to ensure the income generated by
  digital channels is in accordance with the approved budget and advising
  digital product teams and sales teams.
• Being pro-active to identify mobile application issues and resolve them timely in a proactive manner.
• Responsible
  for products’ features enhancements and revamps where need be to ensure
  that all products features are relevant to customer’s need and market
  competition in the industry.
• Manage interactions with Retail and
  Wholesale business teams as well as ICT team to understand and
  translate market requirements / new digital products into innovative
  digital product solutions that meet customer expectation as well
  management strategic objective.

Knowledge and Skills:

• Business understanding of commercializing technological innovations for opportunity.
• Knowledge on constructing reports, executive summaries and briefs
• Greater understanding of product life cycle
• Business planning and project management
• Strong analytical and numerical skills for calculation of statistics, figures and targets
• Communication skills both written and oral
• Good interpersonal and networking skills
• Negotiation and Report writing skills.
• Presentation, coaching and training skills
• Strong IT skills gained either through study or research.

Read Also:

• NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)

• CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
• Download Your National ID (NIDA) Number  Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA! 
• PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE! 
• Free
  CV Writing and Download, Cover/Job Application Letters, Interview
  Questions and It’s Best Answers plus Examples. Click Here!

Qualifications and Experience:

• Bachelor’s degree in Banking, Finance or Business related field
• Any course or training in digital/Mobile Application product development is an added advantage
• 5 years’ experience in digital/mobile financial services, innovation and/or digital products environment.
• Strong understanding of mobile application technologies and trends.

Zone Systems Administrator (1 Position(s))
Job Location : Dar Es Salaam Zone
Job Purpose:
Perform daily maintenance, monitoring, and support of NMB working tools
at Head Office and branches, quality assurance of work done by
suppliers and service delivery that meet and exceed business and
customers’ expectations (availability, recoverability, security, and
continuous improvement).

Main Responsibilities:

• Responsible for daily and scheduled maintenance of Branch user working
  tools ( Desktops, Laptops, Teller Printers, MFP’s, Desktop Printers,
  Flatbed scanners, Cheques Scanners, CCTV gargets, Agri-vouchers
  scanners, forex boards, Note Machines Counting, Sorting, Banding &
  Strapping Machines), Electric power systems (Generators, Uninterruptible
  Power Supply – UPS, Stabilizers, Inverters, Solar / Wind Power systems,
  etc.), Self Service terminals (Onsite & Offsite ATMs, Branch POS
  terminals, Merchant and Agents POS terminals, etc.).
• Perform
  daily morning checks for all the branches within your zone to and
  resolve/escalate all the problems that require maintenance.
• Updating
  and maintenance of Asset Management database, current inventory,
  disposal process and managing the life cycle of branch working tools
  every six months.
• Resolution and closure of support working
  tools incidents and problems logged into Service manager from
  branches/head office ensuring SLA(s) and customer expectations are met.
• Attend to all planned maintenance activities such as preventive and corrective maintenance of working tools.
• Supervise
  vendors (Quality Assurance) on site when conducting planned and
  unplanned maintenance of working tools to ensure quality of the
  completed job (good workmanship) at the shortest possible duration to
  avoid unnecessary delays at a minimum disruption of customer service and
  cost effectiveness.
• Ensure that daily, weekly, and monthly
  statistics, status reports, and graphical aids are completed and
  continually modified to meet the needs of the department.
• Provide
  first-aid / basic troubleshooting training to two Branch IT Champions
  that will be identified at every branch. The Branch IT Champions will be
  the first contact points for Zone Systems Administrator regarding all
  ICT systems incidents and problems.
• Escalate and closely
  follow-up with Second level support (respective Head Office ICT
  section), and 3rd level support (system vendors) for all branch IT
  systems incidents and problems which cannot be resolved by him / her.
• Daily follow-up to ensure that all PCs and laptops are protected with latest NMB standard security controls.
• Plan and carry out all his/her duties in the area (branch visits, etc.) in good order of priority and cost-effective manner.
• Prepare
  and submit the list of obsolete, end of life equipment and computers
  for donation quarterly. Ensure all items are rechecked to avoid
  disposing of equipment that are still fit for use. Facilitate the sign
  off from the zonal level.
• Responsible for installation and configuration of ATMs and monitor the performance/UPTIME of zone.

Knowledge and Skills:

• Technical knowledge of banking IT systems used in branches.
• Ability to work in a fast-changing banking service environment.
• Ability to provide basic user training to branch staff.
• Ability to provide basic technical training to branch IT champions.
• Strong knowledge of head office working tools and other computer peripherals.
• Commitment to the values of integrity, accountability, transparency, scientific rigor, and drive
• Positive self-esteem, confident, good oratory, and communication skills.
• IT systems troubleshooting skills.
• Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies.
• Time planning, organizing and logistics skills.
• ICT Service Management skills (ITIL) will be an added advantage.
• Networking skills (CCNA)
• Ability to work on own initiatives and be a self-starter, prioritizing work with minimum supervision and work under pressure.
• Technical interaction with vendors, contractors, and other stakeholders
• Ability to present technical data in a comprehensive, yet clear manner.
• Good understanding of the organization’s goals and objectives.
• Ability to quickly understand new technologies’ benefits and how these may impact current business practices.

Qualifications and Experience:

• Bachelor’s degree in ICT engineering discipline.
• Certification in any IT systems (e.g., Cisco, Microsoft, etc.) will be an added advantage.
• At least 3 years of relevant work experience in banking IT systems support.