Technical Specialist: Infrastructure & Service Management at DHL Limited

Technical Specialist: Infrastructure & Service Management at DHL Limited March 2025

AV-283091 Dar es Salaam,Dar-es-Salaam,Tanzania DHL Supply Chain
Tanzania Limited Supply Chain Full-time 45 Permanent Location Dar es
Salaam, Dar-es-Salaam, Tanzania
Job Type: Full-time
BE PART OF THE WORLD’S LARGEST LOGISTICS COMPANY
Deutsche Post DHL Group is the world’s leading logistics and mail company.
We’re
one of the world’s largest employers, operating in over 220 countries
and territories. We’re Europe’s largest postal service, partner for
eCommerce and pioneers in secure digital communication. We’re number one
in contract logistics and international express delivery, and a leader
in the forwarding business. Join us and you’ll be working for a global
company that’s focused on service, quality, and sustainability, and
using the power of global trade to connect people and improve lives.
And not just for our customers, but for every member of our Group too.

At DHL Supply Chain South Africa, we’re looking for…
Technical Specialist – Infrastructure & Service Management – Tanzania
Role Outline
The
ISM Technical Specialist will support Country ISM Lead for the IT
Infrastructure and Service Management function at country level. The
overall role purpose is to manage the IT Infrastructure and Service
Management (ISM) of the country effectively to ensure the provision of
professional and cost-efficient IT Infrastructure and Services to
operations, projects and customers. The role focuses on landing the
globally and regionally defined infrastructure and services from a
standardized portfolio of providers with a local ‘top up’ where
necessary.

The role also holds local accountability for the
protection of the company’s information assets and reputation in line
with the commercial and contractual arrangements in place with DHL
customers and suppliers. The ISM Technical Specialist is a member of a
team of ISM contributors (1 ISM Lead + 1 ISM Specialist + 6
subcontractors + suppliers) and works in close collaboration with the
Country ISM lead.

Key areas of responsibility include:
· Support the country IT ISM Lead to meet the goals in terms of quality, budget and time.
·
Implement and track long- and medium-term strategy for ISM in
country in alignment with regional ISM. Ensure alignment with internal
customers, communicate the benefits of ISM strategic solutions and feed
back the strategy based on business priorities.
· Support the ISM Team on the ground with proper ISM implementation support for existing and new customers.
·
Provide IT Infrastructure and Service Management Services
according to the SLA in terms of quality and costs. Ensure that the
service quality and costs meet agreement.
· Supports
Information Security and risk related policies, standards, technologies
and processes implementation in country.
· Accountable for compliance (corporate policies, SW license, HW asset register etc.).
·
Support the ISM lead for the internal and external suppliers
according to SLA at local level. Feed into supplier management process
at country level.
· Ensure that IT services per site are documented and maintained.
· Provide project related implementation services.
·
Ensure all Documentation (Work Instructions / SOP / IT Asset
Register / Site Network Documentation / Project plans / Ticket system
etc) are recorded and updated timeously and properly.

Qualifications & Experience
· Matric.
· Bachelor’s degree in Computer Science or relevant education and work experience.
· Good knowledge of ISM and related methodologies incl. ITIL certification.
· Familiar with project management.
· Minimum 2 years of experience in supply chain / logistics or other fast-paced sectors.
·
Minimally basic but preferably good understanding of complex
logistics operations and processes, ideally in one or more DHL core
sectors.
· Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage.
· Minimum 2 years of experience in ISM technical specialist roles.
· Some knowledge around Infrastructure and Service Management, as well as project management.
· Some knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting).
·
Minimally basic but preferably good understanding of the supply
chain and its core applications (WMS, TMS, integration, etc.)
·
Results-oriented and driven by goal achievement with a strong focus on
high quality service performance across various locations with different
conditions.
· Demonstrated ability to work in a multinational environment.

Competencies & Skills
· Strong analytical skills.
· Maintains effective relationships with customers.
· Develops / Delivers high quality / innovative products, services or solutions.
· Focuses on customer needs and gains their commitment.
· Gains management / colleague support to meet customer needs.
· Has basic knowledge of main products, services and business processes of their key business.
· Knows where to find information regarding supported business.
· Carries out agreed operational procedures of a routine nature.
· Contributes to maintenance, installation and problem resolution.
· Ensures that incidents are handled according to agreed procedures.
· Investigates escalated incidents to responsible service owners and seeks resolution.
· Facilitates recovery, following resolution of incidents.
· Ensures that resolved incidents are properly documented and closed.
·
Analyses causes of incidents and informs service owners to
minimise probability of recurrence and contribute to service
improvement.
· Analyses metrics and reports on performance of incident management process.

Languages
English – verbal and written – Fluent.
Travel Requirements
Less than 25%
MODE OF APPLICATION:
This is Full-time Job, To submit your application, please follow the link provided below.