Marketing, Customer Service, & Corporate Affairs Manager at TADB Limited

About Us

Tanzania Agricultural Development Bank Limited (TADB) is a Government Development Finance Institution operating under the Ministry of Finance. TADB is registered under the Companies Act of 0 and licensed under the provisions of the banking sector as of 4th August 2015.

TADB was established to facilitate the attainment of two broad goals:

• Contributing to the achievement of food self-sufficiency and security; and
• Transformation
  of agriculture from subsistence to commercial in order to effectively
  and sustainably contribute to economic growth and poverty reduction.

TADB Vision

To be a champion development finance institution for agricultural transformation in Tanzania.

TADB Mission

To
contribute to food security and poverty reduction by catalyzing
agricultural transformation through innovative financing solutions that
develop sustainable and inclusive agricultural value chains.

TADB
was established to facilitate the attainment of two broad goals:
Contributing to the achievement of self-sufficiency and security. Transformation
of agriculture from subsistence to commercial operations effectively
and sustainably, contributing to economic growth and poverty reduction.

Exciting Career Opportunity
Marketing, Customer Service, & Corporate Affairs Manager

Marketing, Customer Service, & Corporate Affairs Manager at TADB Ltd March 2025

Work Station: Head Office
Job Type: Full-time
Nature & Scope
The
Manager-Marketing, Customer Service, and Corporate Affairs is pivotal
in shaping TADB’s public image, strengthening stakeholder relationships,
and enhancing customer experience. This role drives strategic
communication, brand marketing, ensuring alignment with TADB’s
development finance mandate and national priorities. This position
requires strong leadership, strategic execution, and adaptability to
effectively position TADB as a key player in development finance.

Duties & Responsibilities

• To formulate the bank’s communication strategy.
• To develop and coordinate implementation of annual publicity plans.
• To create awareness of the bank’s products and services to its intended customers.
• To coordinate the bank’s communication with internal and external stakeholders.
• To develop contents for communicating bank’s activities and impacts of projects and programs.
• To organize stakeholder engagement activities and special events and attract the attention of the media and general public.
• To facilitate and oversee corporate social investment activities.
• To coordinate bank’s participation in commemoration of national and international days.
• To manage advertising, marketing, and promotion activities of the bank.
• To
  monitor local and international media, analyzing and reviewing news and
  business developments, and identify emerging issues that might impact
  on the bank’s image.
• To develop and implement customer service
  policies, procedures, and standards to ensure the delivery of
  exceptional customer experience.
• To maintain a customer-centric focus by continuously seeking feedback and improving.
• To train and educate staff to deliver high-quality customer service and maintain product knowledge.
• To analyze customer feedback and satisfaction data to identify areas for improvement and develop action plans.
• To carry out any other related duties as may be assigned to him/her by his/her supervisor.

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Qualifications, Knowledge, Experience

• Holder
  of a Master’s Degree in one of the following fields: Public Relations,
  Journalism, Mass Communication, International Relations, Marketing,
  Business Communication, Entrepreneurship, Commerce, or Business
  Administration majoring in Marketing from a recognized institution.
• Minimum
  of eight (8) years of relevant working experience in marketing,
  corporate communications, or customer service, with at least three (3)
  years in a senior management position.
• Demonstrated experience in stakeholder engagement, brand management, strategic marketing, and customer experience enhancement.

MODE OF APPLICATION AND DEADLINE
This is Full-time Job, To
apply for these positions, please visit our TADB career portal at
https://www.tadb.co.tz/careers/ or submit your application via email to:
careers@tadb.co.tz
Required Attachments:

• Application letter showing how you meet the requirements of the position.
• An up-to-date Curriculum Vitae.
• Contact information stating your name in full, physical address, telephone numbers, and email address.
• Certified copies of relevant certificates.
• Names and full contacts of three (3) referees.

Closing date: Applications should reach the undersigned not later than 4:00 pm on Friday, 10 of April 2025.

Tanzania
Agricultural Development Bank Limited is an equal opportunity employer.
The Bank does not engage in practices that discriminate against any
person employed or seeking employment. In line with our commitment to a
diverse and inclusive workplace, we encourage applications from women
and qualified candidates with disabilities.

Tanzania Agricultural
Development Bank Limited fosters the strength and health of its
workforce through a competitive benefits package, professional
development, policies, and programs that support a healthy work/life
balance.

For further information, please visit the Bank’s website: www.tadb.co.tz
Note: If you have not heard from us four weeks after the closing date, consider your application unsuccessful.