Regional Collections Manager at Sun King Tanzania January 2025

Regional Collections Manager
Locations: Across the Country
Role: Regional Collections Manager
Job Type: Full-time

Regional Collections Manager at Sun King Tanzania January 2025

The team you would join:
Sun
King’s Global Corporate Risk team identifies, monitors and controls the
credit risk inherent in the company’s direct-to-consumer business. The
Corporate Risk team works with the company’s PAYG Direct Sales,
Operations, and Finance teams across multiple countries to maintain the
health of the solar energy loan portfolio.

The team continuously
examines sales and customer payment-related data, identifies pilots, and
executes new sales, collections, and incentive processes. The Corporate
Risk team also ensures the company’s customer data privacy and consumer
protection efforts.

About the role;
We are
looking for ideal candidates with a strong risk management and
collections background to join our Risk department as a Regional
Collections Manager. This role offers a unique opportunity for the
candidates to leverage their expertise and drive the efforts and
processes related to collections of our PAYG products in the field. They
will also contribute to improving customer payments and satisfaction,
ensuring that the company’s offer meets end-users expectations.

What you would be expected to do
● Work on regional portfolio
and repayment trends and lay down daily, weekly, and monthly strategies
to drive better collection rates from delinquent customers.
● Verify
the quality of sales and gather diverse insights from various areas,
thereby improving strategic direction to mitigate issues of disabled
lamps and repayments.
● Provide weekly updates to sales and risk management teams on the on-field interventions, results, and customer insights.
●
Designing, piloting, and operationalizing collection processes
necessary for ensuring better repayments and customer satisfaction.
●
Working with Area Business Managers and Energy Officers to repossess
products from delinquent customers in cases where direct intervention is
required.
● Reporting any cases of product tampering observed in the field through the process and mechanism established by the Risk team.
●
Facilitating reporting and actions to be taken against those
perpetrating fraudulent practices in the field, such as product
tampering, misinformed sales done by Energy Officers, etc., as per the
processes laid out by the Risk function.
● Training Agents (Energy Officers) on dealing with repossessions and difficult customer collection issues.
●
Driving operating rhythm to follow up with Agents (Energy Officers) to
ensure they are completing their collection calls and repossession tasks
on time.
● Recruiting cash collection centres and set up for the key collection area.
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You might be a strong candidate if you
●
A bachelor’s degree in Business Administration, Finance, Risk
Management, or a related field, with certifications in credit management
or risk analysis as a plus.
● At least 3-5 years of experience in
collections, credit risk management, or field operations, preferably in a
regional or multi-location setup.
● Strong analytical,
communication, and problem-solving skills to devise strategies, report
insights, and handle field challenges effectively.
● Proven ability to lead teams, train agents, and collaborate with stakeholders to improve repayment rates and mitigate risks.
● Experience in designing and implementing collection processes, with familiarity in CRM systems and data analysis tools.
● Customer-focused with the ability to handle difficult situations like repossessions, fraud, and delinquent accounts.
● Willingness to travel extensively and work in dynamic environments with strong ethical standards and adaptability.

What We Offer
● A platform for professional growth in a rapidly expanding, high-impact sector.
●
Immerse in a collaborative culture, energized by employees of Sun King
who are collectively motivated by fostering a transformative,
sustainable venture.
● A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
● Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

What we offer:

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King
  who are collectively motivated by fostering a transformative,
  sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.