9 New Various Jobs at NMB Bank Plc December 2024

E-Learning Advisor (Fixed Term – 2 Years) (2 Position(s))
Job Location : Head Office
Job Purpose:
Partner with Subject Matter Experts (SMEs) and HRBPs to support the
analysis, scoping of development needs, identify solutions, design and
develop learning solutions, monitor and evaluate different learning
solutions put in place.

Main Responsibilities:

• Work in a collaborative team environment and use proven instructional
  design methodologies to analyze learning needs; design and develop
  content; define measurement strategies and assess the effectiveness of
  learning programs.
• Work with subject matter experts to prepare
  and enhance learning materials according to NMB’s established frameworks
  of learning design.
• Create engaging learning course content with supporting media including audio, video, animations and graphics.
• Outline
  the concept for a course or curriculum, defining (needs for) the course
  medium, content delivery, assessments, accompanying materials, and
  complementary learning approaches.
• Apply adult learning principles to instructional design when creating and sourcing engaging and effective learning content.
• Manage
  LMS functions which include monitoring course content, course
  approvals, and evaluation processes ensuring processes are completed
  within given timeframes.
• Define project schedules and manage multiple projects simultaneously.
• Work collaboratively with the ICT department to set and maintain security roles and access levels.
• Develop
  quality assurance plans by conducting intensive analysis, identifying
  critical control points, monitoring procedures, corrective actions
  related to e-learning utilization.
• Generate, analyze, and
  distribute data reports to the Training & Development Steering
  Committee, Alliance departments and other Alliance staff, as needed.
• Present
  in a classroom and online setting to ensure that Banking technical and
  soft trainings are completed in accordance with standards and
  regulations
• Provide Support, mentorship, train new and existing employees to a new skills or business systems to existing employees.

Knowledge and Skills:

• Proficiency with web development tools and learning technologies
  (Articulate storyline, Camtasia studio, Adobe captivates and Lectora
  inspire)
• Ability to develop interactive multimedia content such as video, audio, animations, text, and graphics.
• Strong knowledge of instructional design principles and methods
• HR Metrics and Reporting formats
• Thorough
  knowledge of and proficiency in the use of Windows based PC system, a
  range of software packages, including Microsoft Word, Excel, Outlook,
  and PowerPoint, and Abode Acrobat Professional.
• Monitoring, assessments, and evaluation
• Proficiency in data analysis tools
• Business acumen
• Strong verbal and written communication skills.
• Presentation skills
• Organizational, Facilitation and Stakeholder management skills

Qualifications and Experience:

• Bachelor’s degree in ICT Mediated Content Development, Multimedia Technologies and Animations or related specialization.
• At least 1 year experience in Learning and Talent Development /Training or similar roles.
• Experience
  in development with eLearning tools such as Captivate, Articulate
  Studio/Storyline, Adobe Photoshop/Illustrator, Animate CC and Software
  technologies such as HTML5, CSS and JavaScript.

Job closing date : 03-Jan-2025

Zone Systems Administrator (Fixed Term – 2 years) (1 Position(s))
Job Location : Head Office
Job Purpose:
Perform daily maintenance, monitoring, and support of NMB working tools
at Head Office and branches, quality assurance of work done by
suppliers and service delivery that meet and exceed business and
customers’ expectations (availability, recoverability, security and
continuous improvement).

Main Responsibilities:

• Daily and scheduled maintenance of Branch user working tools (
  Desktops, Laptops, Teller Printers, MFP’s, Desktop Printers, Flatbed
  scanners, Cheques Scanners, CCTV gargets, Agri-vouchers scanners, forex
  boards, Note Machines Counting, Sorting, Banding & Strapping
  Machines), Electric power systems (Generators, Uninterruptible Power
  Supply – UPS, Stabilizers, Inverters, Solar / Wind Power systems, etc.),
  Self Service terminals (Onsite & Offsite ATMs, Branch POS
  terminals, Merchant and Agents POS terminals, etc.).
• Perform
  daily morning checks for all the branches within your zone and
  resolve/escalate all the problems that require maintenance.
• Updating
  and maintenance of Asset Management database, current inventory,
  disposal process and managing the life cycle of branch working tools
  every six months.
• Resolution and closure of support working
  tools incidents and problems logged into Service manager from
  branches/head office ensuring SLA(s) and customer expectations are met.
• Attend to all planned maintenance activities such as preventive and corrective maintenance of working tools.
• Supervise
  vendors (Quality Assurance) on site when conducting planned and
  unplanned maintenance of working tools to ensure quality of the
  completed job (good workmanship) at the shortest possible duration to
  avoid unnecessary delays at a minimum disruption of customer service and
  cost effectiveness.
• Ensure that daily, weekly, and monthly
  statistics, status reports, and graphical aids are completed and
  continually modified to meet the needs of the department.
• Provide
  first-aid / basic troubleshooting training to two Branch IT Champions
  that will be identified at every branch. The Branch IT Champions will be
  the first contact points for Zone Systems Administrator regarding all
  ICT systems incidents and problems.
• Escalate and closely
  follow-up with Second level support (respective Head Office ICT
  section), and 3rd level support (system vendors) for all branch IT
  systems incidents and problems which cannot be resolved by him / her.
• Daily follow-up to ensure that all PCs and laptops are protected with the latest NMB standard security controls.
• Plan and carry out all his/her duties in the area (branch visits, etc.) in good order of priority and cost-effective manner.
• Prepare
  and submit the list of obsolete, end of life equipment and computers
  for donation quarterly. Ensure all items are rechecked to avoid
  disposing of equipment that is still fit for use. Facilitate the sign
  off from the zonal level.
• Responsible for installation and configuration of ATMs and monitoring the performance/UPTIME of zone.

Knowledge and Skills:

• Technical knowledge of banking IT systems used in branches.
• Ability to work in a fast-changing banking service environment.
• Ability to provide basic user training to branch staff.
• Ability to provide basic technical training to branch IT champions.
• Strong knowledge of head office working tools and other computer peripherals.
• Commitment to the values of integrity, accountability, transparency, scientific rigor, and drive
• Positive self-esteem, confident, good oratory, and communication skills.
• IT systems troubleshooting skills.
• Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies.
• Time planning, organizing and logistics skills.
• ICT Service Management skills (ITIL) will be an added advantage.
• Networking skills (CCNA)
• A self-starter Ability to work on own initiative, prioritize work with minimum supervision and work under pressure.
• Ability to quickly understand new technologies’ benefits and how these may impact current business practices.
• Ability to present technical data in a comprehensive, yet clear manner.
• Technical interaction with vendors, contractors, and other stakeholders.

Qualifications and Experience:

• Bachelor’s degree or its equivalent in ICT engineering discipline.
• Certification in any IT systems (e.g., Cisco, Microsoft, etc.) will be an added advantage.
• At least 3 years of relevant work experience in banking IT systems support.

Job closing date : 02-Jan-2025

Assistant Relationship Manager; Agri Retail (Fixed Term – 2 Years) (1 Position(s))
Job Location : Head Office
Job Purpose:
To support Relationship Managers in maintaining and strengthening client relationships.
Support
Agri Retail team in terms of pre and post approval credit processes, as
well as coordinate Agri Retail reports, including analysis,
interpretation, and recommending appropriate solutions to improve
processes and portfolio quality.

Main Responsibilities:

• Prepare offer letters and other mortgage documents while ensuring
  approval conditions are captured and liaise with Credit/Legal
  departments on the same.
• Provide day-to-day assistance to clients, addressing their inquiries and solving any issues that arise
• Perform secretarial duties in departmental meetings and ensure timely execution of agreed actions.
• Prepare
  necessary reports and documents for internal and external stakeholders
  including Bancassurance, Credit, Quality Assurance, Auditors and BOT
  examiners etc.
• Assist in managing client accounts, including monitoring account activities and transactions
• Prepare
  periodic reports on the quality of Agri Retail loan portfolio,
  compliance to post approval credit conditions and documentation for
  management and respective forums/committees.
• Monitor loan,
  overdraft and off-balance accounts via daily reports and liaise with
  Relationship Managers on expiring, non-performing and over-limit
  facilities for corrective actions.
• Act as a liaison between the client and the Bank, ensuring smooth and effective communication.
• Liaise
  with Relationship Managers to ensure borrowers’ credit documentations
  such as insurance policies, valuation reports, land rent receipts and
  interim/annual reviews are done and kept up to date.
• Liaise with
  Relationship Managers and branches to ensure accounts in arrears have a
  proper action plan including reminder letters, demand notices,
  rescheduling, restructuring etc.
• Assist Relationship Managers
  in onboarding new clients, making sure the process is seamless and all
  necessary information is collected and processed appropriately.
• Daily
  review of ‘unauthorized overdraft accounts, arrears and repayment due
  between’ reports and follow up with Relationship Managers and branches
  to ensure borrowers adhere to their loan repayments dates and overdraft
  limits.
• Daily review of arrears report and liaise with
  relationship managers to ensure all accounts with over 90 days in
  arrears have been downgraded to Special Assets Management (SAM) for
  recovery actions.
• Conduct market research to provide insights and support the Relationship Managers in crafting strategies that benefit clients.

Knowledge and Skills:

• Excellent communication skills (both written and spoken) in English & Swahili.
• Sound understanding of Business Banking products and services.
• Knowledge of Core Banking Operating System (Flex cube) and Business Intelligence (BI) system.
• Strong computer skills proficient in outlook, word, excel & power point.
• Excellent interpersonal and networking skills for both internal and external customers.
• Ability
  to effectively prioritize, manage multiple projects in a fast-paced
  environment and execute tasks in a high-pressure environment.
• Well-developed analytical, quantitative, and problem-solving skills.
• Independent, team player with ability to work under minimum supervision.
• Knowledge in reviewing and/or drafting legal contract

Qualifications and Experience:

• Bachelor’s degree in Banking, Finance, Accounting, Economics, LLB and/or other related fields.
• One Year relevant experience in Retail Banking/Credit/Legal department.

Job closing date : 01-Jan-2025

Finance Analyst – Fixed Term (1 Year) (2 Position(s))
Job Location : Head Office
Job Purpose:
Responsible for day-to-day financial activities of the organization.
Accurate recording and reporting of the Bank’s transactions, proper
budget control and monitoring and efficiency and effectiveness in
processing payments.

Main Responsibilities:

• Manage financial resources and ensure that all financial transactions,
  systems and procedures comply with regulations, accounting principles,
  and standards.
• Responsible for financial analysis and reporting,
  taxation, insurance, credit control, accounts payable and receivable,
  inventory and cost control, and budgeting and forecasting.
• Advise the management on financial matters and the impact of laws and regulations on the organization.
• Work
  with Senior Finance Analysts to develop budgets, understand financial
  reports, and manage day-to-day reviews of general ledgers.
• Review
  and monitor Cost center budgets and ensure monthly reports are shared
  with cost center owners and arrange meetings with Business/Cost center
  owners to discuss variances noted in their reports and instill a
  cost-conscious culture.
• Ensure timely payment of invoices and
  staff claims as per the agreed Turnaround Time and ensure records are
  safely kept for easy reference and audit trail.
• Ensure timely
  resolution of queries and complaints as per the agreed Turnaround Time
  including GL access and requests for refunds/reversals.
• Close
  follow up with respective Cost centers to ensure outstanding entries in
  Back-office suspense Accounts (Debit) are cleared as per the agreed
  Turnaround Time.
• Be available for any other duties related to finance and control as may be assigned from time to time by his/her supervisor.

Knowledge and Skills:

• Understanding of financial control and management, and the application of Bank’s products, policies, and procedures.
• Technical
  Financial management, Accounting management; Computer literacy (MS
  Excel, Power Point, ERP systems), best practices in internal controls.
• Behavioural Information Monitoring, Decision Making, Communication, Customer Focus, Facilitating Change, Managing Work.

Qualifications and Experience:

• Bachelor’s degree in Business studies, preferably Accountancy and Finance or related fields.
• Professional qualification (CPA, ACCA) will be an added advantage.
• At least 3 years’ experience in Financial Accounting

Job closing date : 31-Dec-2024

Senior Specialist Rehabilitation (2 Position(s))
Job Location : Head Office
Job Purpose:
Responsible for providing support in assessing and managing troubled
loans and other exposures which require a high degree of attention to
minimize risks, prevent losses and restore profit through
rehabilitation, restructuring.

Main Responsibilities:

• Act as a point of contact for the SAM team throughout Early Warning
  Lists (EWL) accounts to discuss specific problems and recommend
  solutions or strategies in acting capacity in the absence of the SAM
  Team Leader.
• Responsible for determining the objectives,
  strategies and actions that need to be adopted to address business risk
  issues, reduce the bank’s risks, and achieve long-lasting turnaround
  solutions so that the customer can be returned to Relationship
  Management in the business departments
• Maintain and preserve bank income streams where a turnaround can be achieved on special asset through rehabilitation.
• Support
  Senior Manager, Wholesale Recoveries & Restructuring and lead
  discussions with Relationship Managers to identify risks, business risk
  and critical issues for specific customers. Lead proactive formulation
  and implementation of strategies to mitigate such risks.
• Actively
  manage customers, through customer visits, to ensure business and
  banking risk issues are addressed in a timely manner.
• Manage
  partnerships with business units and the credit department leading to
  close collaboration and early identification of stressed assets.
• Give professional business support aimed at resolving challenges faced by stressed clients.
• Monitor
  customers’ progress by appraising results revealed by their reporting
  packages, reviewing / quantifying business and Bank risk.
• Analyze / appraise lending propositions, customers’ plans / strategies and budgets & cash flow sensitivity analysis.
• Act
  as a reference point for customer relationship and credit teams for
  discussions on specific cases or where more general inputs from a SAM
  Unit “specialist” is required.
• Conduct detailed negotiations
  with customers, sometimes in conjunction with Business Relationship
  Managers, regarding the agreement to, and implementation of strategy
  e.g. new lending propositions, terms and conditions of continuing Bank
  support etc.
• Manage relationships with customers in a manner
  which, through professional communication of often uncomfortable
  messages, increases customer satisfaction and enhances the NMB Brand.
• Transfer account responsibility out of restructuring/rehabilitation team when appropriate, possibly to the recovery Team.
• Manage all transactions associated with the normal operations of the accounts managed by the unit.
• Manage suspended interest and provisions
• Identify
  risk skills gaps within the team members, communicate and meet
  identified training needs by effective coaching and counseling.
• Provide
  assistance and advice to team members on formulating strategies
  regarding more complicated accounts in their own portfolios.

Knowledge and Skills:

• Business understanding of the bank’s loan products, and end-to-end credit process.
• Good knowledge of the local legal system, insolvency law and security issues, and the options available to the bank.
• Technical Bank credit policies, procedures and systems, Credit Appraisal, Restructuring, Computer skills
• Behavioural
  Coaching, communication, influencing, managing relationships,
  negotiation, time management, self-directed work, promoting a risk
  management culture, performance management