Head of Business Solutions at Airtel Tanzania Plc

About the job
Airtel Tanzania PLC wishes to recruit for a
Head of Business Solutions. The role reports to the Business Enterprise
Director in Business Enterprise Department. The Incumbent will be
responsible for;

• Provides the required and much needed
  Technical and Network related support to the Enterprise services
  Business for on-time and efficient Service delivery with seamless
  operation.
• Supports with comprehensive proposals for all Enterprise
  services offered to customers
• Coordinates technical requirements with
  Enterprise Networks team to ensure a timely response to customers on all
  requests Works closely with project manager to ensure timely service
  delivery for all customer projects

The Role Holder duties will include but not limited to:
1.Customer Requirement Analysis

• Leadership
  of the function supporting the sales \ teams in analyzing customer
  requirements, providing solution design and liaising with networks to
  deliver on customer requirement

2.Prompt and effective solution delivery

• Responsible for the initial Solution Design and client site survey for all Enterprise Projects.
• Coordinate with all relevant internal and external stakeholders in 3rd
  order to deploy Enterprise Solutions and for Enterprise Core Network
  Maintenance and Support.
• Coordinate closely with Network
  Services Team for delivery of enterprise solutions orders trouble ticket
  resolutions, logging and closure.
• Lead the teams attending to
  technical sales meeting along with Sales Managers in order to capture
  client’s request for service provisioning.
• Maintain a
  consolidate national project tracker for all ongoing Enterprise services
  implementation from Order to Completion in close coordination with
  Network teams and publish such tracker periodically for the benefit of
  sales and enterprise team.
• Provide all required documentation
  including approval process for implementation kick-off of all Enterprise
  service provisioning (CRF and any other supporting documents).
• Provide the Enterprise Sales Team with the Job Completion Certificate
  for customer concurrence and endorsement to mark the completion of
  service provisioning and billing commencement.
• Coordinate the billing and invoicing of Enterprise Customers based on signed Job Completion Certificates.

3.Strong Support Structure

• Lead
  teams to drive the resolution of all Enterprise Link Outages and faults
  in coordination with Enterprise Network Team with regular updates on
  resolution paths and action plans.
• Ensure proper quality assurance on all 3rd party installations on Enterprise Client sites.
• Lead the Coordination of technical support activities during and after Enterprise Service Implementation.
• Support actual implementation and service provisioning as required as and as subset of outage resolution on client site.

4.Service level agreement compliance

• High Compliance with the MTTR Clause in the contractual agreement with clients.
• Ensures prompt resolution of Network related issues in order to
  maintain the maximum service availability. (Avoid Unnecessary Revenue
  deduction).
• Lead the Compilation of all outage reports for
  Enterprise customers and make it available Sales tams for reconciliation
  of such report with the customers when required.
• Assist with
  other documentations which might be required to keep track of Enterprise
  circuits and database including Technical and commercial details.

5.Team Management

• Provide clarity of purpose to team members
• Ensure effective prioritization of product development activities and
  alignment of such to the overall SBU and companywide objective
• Coach, mentor and guide team members, ensuring high motivation and engagement
• Put in place training and development plan for members of the team

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Academic and Qualifications and Experience:

Competencies and Behavior:

• Able to operate in a performance driven organization
• Good organizational and teamwork skills
• Self-motivated, enthusiastic, energetic
• Attention to detail
• Confident, assertive with good negotiation skills
• Excellent time Management Skills
• Customer-centric