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| ABSA Group Limited |
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ABSA Group Limited Jobs 2024
We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.
We
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Zambia.
Manager, Payment Operations
Manager, Payment Operations at ABSA Bank Limited November 2024
- locations Absa House – ABT
- time type Full time
- job requisition id R-15969800
With
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.
My Career Development Portal:
Wherever you are in your career, we are here for you. Design your
future. Discover leading-edge guidance, tools and support to unlock your
potential. You are Absa. You are possibility.
Job Summary
• Reporting to the Head Transactional Banking Operations in Tanzania
•
The role holder oversees overall wire transfers and low value payments
processing, Inward and outward payments queues by ensuring payments are
processed as per required standards and acceptable Turn-Around-Time
(TAT) with nil RTS.
• Strategically positioning payment Unit in
meeting overall business strategy by implementing and enhancing systems,
processes and controls that meet and exceed customer expectations.
• Responsible for understanding and gaining knowledge of wire transfer and TACH end to end to management.
•
Well knowledgeable on how payments related system operates e.g. SWIFT
(CROSS BORDERS and TISS), TACH, EAPS, SADC-RTGS and TIPS.
•
Responsible on payments reconciliation, the job holder should have a
wider knowledge on reconciliation process and clear understanding of
internal accounts and its uses.
• The role requires a high degree of
management, development and implementation of controls and compliance
across the business and working closely with other people managers,
functional business heads and COO to ensure support for Business growth,
Controls Management and efficient processes.
Job Description
Main accountabilities and approximate time split:
Payments Operations Functionalities
Weighting 55%
and control daily payment operations by ensuring timely and accurate
execution of payments for both wire transfers and TACH (including Cheque
processing).
- Understand payments
KPI that can measure efficiency, accuracy, and reliability of payment
operations and use them to identify areas of improvements. - Regularly
reviewing and updating process, procedures, Operational level
agreements (OLA) and Service Level Agreement (SLAs) to align with
regulatory changes and industry best practices. - Establish the
strategic direction for payment operations focusing on identifying
opportunities to enhance payment processes, systems and cost saving. - Be
knowledgeable about payment networks and infrastructure e.g. SWIFT
payments’ applications including the current ongoing transitions from
ISO 150022 (MT) to ISO20022 (MX) of SWIFT instruction messages and
clearing and settlement systems (TACH, TISS, TIPS, EAPS etc.). - Create
a strong relationship with business, understand customer`s demands and
make improvement in payment operations to enhance customer experience. -
Collaborate with Compliance, risks and Governance departments to help
the business stay compliant with the financial regulations such that
Anti Money Laundering and Fraud management. - Collaborate with
Finance and Reconciliation Team to ensure both internal and external
General ledger and Sub ledger books that facilitate payments processing
are reconciled and operate in the agreed manner and ensure any
exceptional entries are attended to on time as per the business rules. - Work
effectively with other managers within operations and across the bank
to share and gain knowledge that contributing to the overall performance
of the bank. - Proactively participate in any technology
payment-related projects to provide expertise and ensure a robust
payment system is developed. - Liaise with Local IT and software
vendor to increase and prioritize system enhancement to meet business
requirements. Recommend where necessary, upgraded equipment to support
the business as volumes and sophistication increase. - Maintain
positive relationships with payment suppliers, resolve any discrepancies
or issues, and negotiate payment terms when necessary. - Coordinate
and ensure self-audit within payment space is carried out on a regular
basis to obtain green status during internal and external audits. - Coordinate with respective units on Country Business Continuity Management (BCM) plan and ensure the plan is updated regularly.
People Management and team working
Weighting 25%
- Supervise, train, and mentor payment staff, including performance evaluations and professional development.
- Ensure
that all your staff are becoming proficient where necessary, on system
security, key functionality, standard reporting and report design, daily
maintenance, end-of-day processing and backup requirements.Work closely
with the Head of Transactional Banking Operations as one team to ensure
delivery of excellent performance and production of good quality work. - Provide
cover for other team managers as required and be a fast learner, doing
wholeheartedly, communicating with passion and enthusiasm, embracing
change as a way of working. - Coordinate team meetings and have a succession plan for your roles and all that reports to you.
- Achieve individual and team targets to meet customer expectations and improve customer experience (both internal and external).
- Effective leadership and team development skills to manage Payment’s resource, potentially between different culture.
- Understands
the best combinations in terms of specific attributes or capabilities
as well as team behaviours required to produce high performing teams and
team cohesion through challenging times. - Ensure protection of the Bank’s assets.
- Drive process understanding within function so that the team can operate efficiently when the systems are not fully operational.
- Ensure
that all staff are aware of the precautions against fire and safety,
emergency evacuation, policy/procedural requirements, Whistle blowing,
MCB rules & regulations, Business regulations including KYC, money
laundering guidelines etc. as well as KYR (Know Your Responsibility). - Ensure adherence of individual delegated limits within function.
Risk Management
Weighting 15%
- Ensure
all outstanding entries in the NOSTRO/BOT / and Other Suspense Accounts
that facilitate payments processing are attended per the business
rules. - Regularly review and manage operational costs and losses to avoid revenue leakage
- Ensure
a thorough understanding of the inherent risk that come with Inward and
Outward Transfers both TACH and wire transfers and the relevant
mitigating controls for the process - Ensure adherence to statutory, sanctions, legal, internal Controls and group requirements
- Comply with operational risk and rigour standards in respect of protecting people, customers, assets and the organisation.
- Achieve
operational rigour excellence in all aspects of activities, processes
and procedures undertaken and ensure the bank attain a Green Audit. - Maintain high standard in day-to-day processes, fight negligence’s within the team and ensure nil operational losses.
Continuous Improvement/ development
Weighting 5%
- Identify potential training for your team and personal development.
- Identify knowledge gaps, skills and competences then engage with the People Function for development plan.
- Develop and agree individual performance objectives, standards and targets for staff under your control.
- Ensure
skills matrix are in place and same is used for TNA (Training Needs
analysis) purposes in conjunction with Learning and Development
(L&D). - Responsible for control, direction and motivation of
staff in Doc preparation and helpdesk. These include performance
contracts, constant coaching and feedback. - Provide payments
expertise to ensure complex cases are handled seamless with minimum
supervision and to reduce escalations & dependencies.
Risk and Controls Objectives
Ensure
that all activities and duties are carried out in full compliance with
regulatory requirements, Absa Operational Risk Framework and internal
Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Ability to maintain composure during stressful situations to enable clear thinking and effective decision-making.
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report
all risk events / incidents / issues using the defined process for your
business area and help to understand why these happened and how to
prevent them in future. - Proactively look for ways to improve the
control environment by considering what could go wrong in the processes
you operate and how errors could be prevented. - Continuous and proactive engagement with regulatory bodies, unions where applicable
- Ensure all mandatory training completed before deadlines.
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Technical skills / Competencies
- Strong leadership and team management skills
- Excellent organizational and time management abilities
- Proficiency in accounting software and Microsoft Office Suite (especially Excel)
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skill
- Capable for facilitating/running workshops related to TACH and SWIFT
- Highly skilled in influencing and stakeholder management to ensure the successful delivery of Business target under Payment
- Confident and able to influence Senior leaders
- Ability to demonstrate the following Competencies
- Personal Impact – Performance Climate
- Relationship/Partnership approach
- Team building/Team Player
- Drive for Results
- Multi-skilled operationally
- Interpersonal relationship
- Problem Solving
- Quick thinker
- Computer Literate
Knowledge, Expertise and Experience
- Expert knowledge on Payment Techniques both TISS/TIPS/TACH/EAPS/SADC RTGS etc.
- Able to adopt and/or coach the use of a variety of methods to keep Payment processes up to date within acceptable standard.
- Ensure smooth implementation of work packages pertinent to the Outward/Inward transfers.
- Understanding of Bank’s systems that support payment processing.
- Understanding of message types and their usage.
- Understand new introduced payments systems operates as we move to digital led organisation.
- Understand Bank strategy
- General knowledge of the bank processes like Foreign Exchange, trade and other products.
- Flexibility when required to work longer hours to cater for the demands of the job especially during peak periods
Absa Values
Absa’s
Values and Behaviors represent the set of standards which governs the
actions of all of us who work for the bank and against which the
performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Inclusive
- Courage
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
Absa Bank Limited is
an equal opportunity, affirmative action employer. In compliance with
the Employment Equity Act 55 of 1998, preference will be given to
suitable candidates from designated groups whose appointments will
contribute towards achievement of equitable demographic representation
of our workforce profile and add to the diversity of the Bank.
Absa Bank Limited reserves the right not to make an appointment to the post as advertised.
