Relationship Manager Direct Channels at CRDB Bank Plc

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CRDB Bank Plc Jobs 2024

Relationship Manager Direct Channels at CRDB Bank Plc November 2024

Reporting Line MANAGER RETENTION AND AGENCY PERFORMANCE
Location Tanzania Head Office
Job Type: Full-time
Department DEPARTMENT OF RETAIL BANKING
Number of openings 1

Job Purpose
Responsible
for driving the growth of agency banking and merchant performance by
maintaining the agents’ network, increasing transacting customers, and
ensuring compliance to achieve profitability growth.

Principle Responsibilities

• Managing end-to-end customer acquisition as well as Lipa Hapa and Merchant Recruitment
• Planning,
  executing, and monitoring Sales strategy; Distribution/expansion;
  Marketing Initiatives; and Budgets on CRDB Wakala and Merchants
• Provide
  necessary training and support to zones and Branches to ensure that
  they achieve customer Acquisition through Agents and Agent staff
  (Freelancers)
• Liaising with branch Managers/Zonal Relationship
  Managers on the edification of the new prospective agents in the Zone
  while ensuring compliance with KYC as per the regulations and business
  requirements
• Support zone on Acquiring new business
  opportunities, initiating business cases and product concepts for
  value-added services on Agency Banking, and seeking necessary approval
  from within the bank.
• Managing training of agents, staff, and field team on products and troubleshooting of agency banking and Merchant tools.
• Management of assigned Zone/Branch Performance on Agency banking and Merchant Business.
• Innovative in designing sales activities to motivate the agent’s network for retention and drive performance
• Support
  zone on Agency banking and Merchant-related issues and ensure those
  zones get full support from the Agency Banking and Merchant.
• Monitoring the market very closely for dynamics on customer behavior, competition, policies, compliance, and regulations
• Develop, foster, and maintain effective relationships with various businesses through internal and external stakeholders.
• Periodic
  visits in the regions within the assigned zone to ensure correct
  implementation of Agency Banking and Merchant strategies, policies and
• compliance also to monitor performance and evaluation of branches and field team KPIs.
• Execute all bank products and services under CRDB Wakala and Merchant to achieve expected results.
• Ensure
  zone/Branch has proper visibility on Agency banking and Merchant
  performance through sharing performance and conducting meetings with
  stakeholders to ensure they get reports timely and use them to drive
  performance.

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Qualifications Required

• A
  University Degree or equivalent Advanced Diploma preferably in Business
  Administration, Banking, Accounting, Finance or any Business-related
  field, MBA or any Master’s degree in a related field is an added
  advantage.
• Prior exposure to field operations on agent network
  institutions /FMCG Sales/direct sales operations and Data Analysis and
  execution, will be an added advantage
• A minimum of 5 years
  experience with proven deep knowledge in Agency Banking and MFS/MNO
  Sales, Merchant, Customer growth, financial inclusion, and financial
  services and digital products.
• The highest level of uncompromised integrity.
• Versatile and adaptable, able to react quickly
• Able to work in a demanding matrixed environment, with a proven track record of working effectively under pressure
• Proven
  ability to build effective, trusted, and credible relationships with
  multiple constituencies through exceptional interpersonal skills,
  communications, actions, and presence.

CRDB Commitment
CRDB
Bank is dedicated to upholding Sustainability and ESG practices and
encourage applicants who share this commitment. The Bank also promotes
an inclusive workplace, hence applications from women and individual
with disabilities are encouraged.

It is important to note that
CRDB Bank does not charge any fees for the application or recruitment
process, and any requests for payment should be disregarded as they do
not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.

Deadline 2024-12-01
Employment Term PERMANENT

CRDB
Bank is dedicated to upholding Sustainability and ESG practices and
encourage applicants who share this commitment. The Bank also promotes
an inclusive workplace, hence applications from women and individuals
with disabilities are encouraged.

It is important to note that
CRDB Bank does not charge any fees for the application or recruitment
process, and any requests for payment should be disregarded as they do
not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.
This is Full-time Job, To submit your application, please follow the link provided below.