Head of Support Services at Danish Refugee Council (DRC)

Kibondo, Tanzania

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Head of Support Services for Tanzania & Burundi.

About the job

The role has overall leadership responsibility for DRC’s operational
management in Tanzania and Burundi within Finance, Administration, HR,
Supply Chain and Information Technology (IT), and deputizing for the
Country Director as requested and/or needed. The role requires a
demonstrated ability to develop long-term vision and strategic planning,
provide leadership for DRC’s operations, and a high level of financial
and operations planning. The role is directly responsible for ensuring
that DRC’s Programme in Tanzania and Burundi operates in accordance with
DRC’s operational standards as expressed in the DRC Operations Handbook
and other guidelines in DRC.

Your main duties and responsibilities will be:

• Support the Country Director and the Senior Management Team of DRC
  in Tanzania and Burundi in liaising with donors and government
  authorities, especially where it relates to issues of compliance,
  registration, and audit;
• Manage the operational support units for the country operation, in
  finance, administration, HR management, Supply Chain and IT in the
  country office as well as the field offices, by providing technical
  support, capacity building and strategic leadership to the areas under
  his/her supervision;
• Develop a risk management plan for the country that identifies the
  major financial and operational risks and implement a mitigation
  strategy. Ensure that all administrative and legal systems are accurate
  and kept up to date;
• Advise managers on HR-related issues, offering guidance on employee relations, recruitment, and performance management;
• Manage annual salary and compensation review process and compensation adjustments;
• Lead and manage the support services managers (including people
  planning, performance, well-being and development). The team is composed
  of Support services managers (Finance managers, Supply Chain manager,
  HR Coordinator and various Support Services Team Leaders);
• Supervise, spot-check, audit, control and implement corrective
  actions related to DRC’s operational standards within the areas of
  operation to ensure full compliance, this includes month-end closure,
  timely sharing of financial reports and creation of budgets for new
  proposals;
• Ensure that DRC retains and continually develops its operational
  capacity to scale up and scale down its ability to provide services with
  a particular focus on procurement;
• Put in place and maintain a well-functioning Master Budget for both
  Tanzania and Burundi. Frequently update the Country Office budget
  prognosis;
• Ensure DRC ERP functionalities are properly rolled out and used by relevant staff;
• Ensure quality and timely creation of new budgets in Dynamics.

About Kibondo/ Kigoma:

The Kigoma Region in Tanzania is bordering Lake Tanganyika and has a
relatively low population density. The refugee hosting area within
Kigoma host over 200,000 refugees mainly from Burundi and the Democratic
Republic of Congo. In Kibondo/Kasulu the climate is mild, the
environment is green and in general the situation is safe. Kibondo is a
small rural town with limited services. Currently the R&R cycle is
every 10 weeks.
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About you

To be successful in this role we expect you to have an extensive
experience of management and have worked both strategically and
operationally with several of the tasks above. We hope to hear from you
if you have a proven leadership skills and strong experience in people
management and have at some point in your career worked with different
donors or support sectors. Moreover, we also expect the following:

• Minimum of 5 years work experience in a similar role with an INGO with an annual budget of over 10 million USD
• Relevant university Master’s degree (e.g. international development, economics) with specialization in administration management
• Proven experience with an ERP system
• Proven significant financial, information and systems management experience
• Significant experience in procurement and tender processes
• Understanding of and experience with institutional fundraising and
  experience working with key humanitarian donors like UN agencies as
  UNHCR, WFP, UNICEF and other donors like EU, ECHO, US government donors
• Prior work experience in the East Africa Great Lakes region is an asset
• Full professional proficiency in English; French and Kiswahili fluency is an asset;
• Prior experience with DRC as a HoSS is an asset
• Willingness to travel and life and work in remote areas

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the
highest standards of ethical and professional conduct in relation to our
values and Code of Conduct, including safeguarding against sexual
exploitation, abuse and harassment.

We offer

Contract length: 24 Months of Contract, with possibilities of extension

Band: E1

Designation of Duty Station: Kibondo, Tanzania with frequent travel to Burundi

Start date: February or March 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment; please refer to our website.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 5th  December 2024

For further information about the Danish Refugee Council, please consult our website drc.ngo