Digital Banking Officer at NBC Bank Limited

Jobs in Tanzania 2024: New Job Vacancies at National Bank of Commerce (NBC) 2024

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National Bank of Commerce (NBC) Jobs 2024

NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary
To
take full responsibility for the successful delivery of customer after
Sales support of Corporate digital solutions provided to Corporate
clients. Digital Banking Officer specialist will ensure customers are
timely onboarded on Corporate digital channels, trained on new features,
attended on all digital channels queries, provide on and offsite
support to drive adoption of digital channels

Job Description​
Accountability: -35%
Client on Boarding on Digital Channels

• Analyze
  client needs for Digital Channel onboarding and provide guidance to
  customer on the appropriate documentation and process to be followed.
• Timely
  onboarding of Corporate customer on digital solutions, at a minimum
  assisting client to complete onboarding procedures, initiate internal
  process to onboard client, follow through and provide feedback to
  customer on status of onboarding.
• Understand client onboarding Digital channel requirements and translate them to system configurations
• Access
  on boarding systems for corporate digital channels and initiate client
  configuration as per client mandate and transactions rules
• Reach out to customers to source additional information to complete client set up
• Follow through approval of client configuration to ensure that the onboarding process is completed in timely fashion.
• Provide necessary updates of status of the process to client during the entire onboarding process
• Provide necessary update to coverage and cash partners to the status of the client onboarding process

Accountability: -35%
Client After sales Supports

• Analyze
  client training needs on digital platforms during onboarding process
  and when new feature introduced to digital platform and draw a plan to
  train customer
• Conduct on and off sight trainings to corporate
  customers on digital solutions to ensure thoroughly understanding of
  customer teams and internal teams is achieved and keep a record of the
  training
• Respond to customer queries regarding transactions originating from digital banking platforms
• Resolve customer queries on digital platforms functionalities
• Support initiatives to activation and usage of Digital banking solutions

Accountability: -10%
Strategic Goals

• Assist Transactional services manager to deliver the Pan-Africa transactional banking strategy in NBC
• Proactively
  support implementation of the cash management initiatives and customer
  solutions to ensure minimal impact to customer service disruption
• Participate on new digital platform projects to build knowledge and skills necessary to support customers on new platforms

Accountability: -20%
Risk and Compliance

• Maintain
  proper Governance and controls relating to transactional services
  product deliveries, which are compliant with Group, Company and
  Regulatory directives/guidelines.
• Understand thoroughly Transactional Governance in place and ensure deliverables follow the governance
• Understand thoroughly customer service deliverables follow the Governance to handle customer issues

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Qualifications

• Business
  Improvement Orientation (Meets some of the requirements and would need
  further development), Digital familiarity (Meets all of the
  requirements), Enabling team success (Meets some of the requirements and
  would need further development), Experience in a similar environment,
  Higher Diplomas – Business, Commerce and Management Studies, Openness to
  change (Meets some of the requirements and would need further
  development), Operational administration (Meets some of the requirements
  and would need further development), Product and/or Service Knowledge
  (Meets some of the requirements and would need further development),
  Quality orientation (Meets some of the requirements and would need
  further development)