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Wananchi Group Tanzania Limited Jobs 2024
2 New Jobs at Wananchi Group Ltd November 2024 – Various Posts
1. Customer Service Representative (Zuku Fiber TZ)
Customer Service Representative at Wananchi Group Ltd November 2024
Job type: Full-time
Overview
Wananchi
Cable Tanzania Limited is part of the Wananchi Group and one of Eastern
Africa leading Internet service provider. We are looking for Customer
Service Representative (Zuku Fiber TZ), who will work independently to
provide professional and focused customer service both internally and
externally. He/she will be reporting to Customer Experience Manager.
Customer Service Representative will be responsible for;
- Handle inbound and outbound customer interactions. A customer-centric mindset is
- necessary in order to ensure long-term customer satisfaction.
- Educate customers on competitive pricing and product information; comparing and
- contrasting our products versus competition.
- Responsible for skillfully retaining customers through positive relationshipbuilding
- Identify reason(s) for disconnect and overcome objections in an effort to retain the
- customer
- Save and re-sell the value of our products and services by properly aligning their
- features, benefits and price with the needs of our customers
- Provide exceptional customer care across all call types including escalations, technical support and billing.
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Qualifications
- Experience over 1 year in a Retention/Churn team in a Telco/ICT company
- Customer-centric mentality & passion for the customer
- Effective verbal communication skills, including grammar and tone
How to Apply:
This is Full-time Job, Please share your CV and relevant certificates and supporting documents to recruit@tz.wananchi.com before 14th November 2024.
2. Business Analyst
Business Analyst at Wananchi Group Limited November 2024
Job type: Full-time
Overview
We
are currently seeking an experienced, professional Business Analyst for
both entities with a passion for adding value,by providing information
on the data from different levels so that decisions can be made to
ensure that the business remains competitive and successful. The ideal
candidate should be committed to maintaining a constant awareness of
trends and market conditions, in order to provide strategic advice to
senior management.
DUTIES AND RESPONSIBILITIES:
I.
Evaluating business processes, anticipating requirements, uncovering
areas for improvement, and developing and implementing solutions.
2. Leading reviews of business processes and developing optimization strategies.
3. Performing requirements analysis; Documenting and communicating the
results of your efforts. Gathering critical information from meetings
with various stakeholders and producing ‘
useful
4. Ensuring solutions meet business needs and requirements.
5. Prioritizing initiatives based on business needs and requirements.
6. Effectively communicating your insights and plans to cross-functional team members and management.
7.Working closely with clients, technicians, and managerial staff.
REQUIREMENTS & QUALIFICATIONS
- A
Bachelor or MBA in Finance;Accounting; Business Studies; Business
Administration; Management and Basic Knowledge of ICT, CPA/ACCA will be
added advantage, Experience working with senior decision makers. - Strong communication/interpersonal skills
- A minimum of 5 years’ experience in business analysis or a related field.
How to Apply:
This is Full-time Job, Apply to: recruit@ke.wananchi.com
Deadline: 13th November 2024.
