Area Collections Executive at Sun King Tanzania

Area Collections Executive
Job type: Full-time
Role: Area Collections Executive
Location: Across the Country
Reporting To:  Regional Collections Manager

Area Collections Executive at Sun King Tanzania November 2024

The team you would Join:
Sun King’s Global Corporate Risk
team identifies, monitors and controls the credit risk inherent in the
company’s direct-to-consumer business. The Corporate Risk team works
with the company’s PAYG Direct Sales, Operations, and Finance teams
across multiple countries to maintain the health of the solar energy
loan portfolio. The team continuously examines sales and customer
payment-related data, identifies pilots, and executes new sales,
collections, and incentive processes. The Corporate Risk team also
ensures the company’s customer data privacy and consumer protection
efforts.

About the role:
We are looking for ideal
candidates with a strong risk management and collections background to
join our Risk department as Area Collections Executives. This role
offers a unique opportunity for the candidates to leverage their
expertise and drive the efforts and processes related to collections of
our PAYG products in the field. They will also contribute to improving
customer payments and satisfaction, ensuring that the company’s offer
meets end-users expectations.

What you would be expected to do:

• Follow up on accounts assigned by the RCM/ZCM on a weekly basis for payments or repossession.
• Ensure the change of ownership is completed for all resold units.
• Report any fraudulent activity identified in the field, including tampering or fraudulent actions by agents.
• Train agents (Energy Officers) on how to handle repossessions and manage difficult customer collection situations.
• Review the area portfolio and repayment trends to establish daily,
  weekly, and monthly strategies aimed at improving collection rates from
  delinquent customers.
• Conduct market visits to verify the
  quality of sales and gather insights from different areas to enhance
  strategic planning and address issues related to disabled lamps and
  repayments.

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You might be a strong candidate if you:

• Have a degree or diploma related to finance, community development,
  communication, credit risk management, or other related fields.
• Have at least 1 year of work experience in a similar position with field experience.
• Are enthusiastic about working in the field to drive collections, resolve issues, and enhance the customer experience.
• Have strong experience in Microfinance/ Fintech or banking background in Credit Collections and debt recovery preferable.
• Have good critical thinking, communication, and people skills.

What we offer:

• A platform for professional growth in a rapidly expanding, high-impact sector.
• Immerse in a collaborative culture, energized by employees of Sun King
  who are collectively motivated by fostering a transformative,
  sustainable venture.
• A genuinely global environment: Engage and learn alongside a diverse group from varied geographies and backgrounds.
• Tailored learning pathways through the Sun King Center for Leadership to elevate your leadership and managerial capabilities.

About Sun King
Sun
King is the world’s leading off-grid solar energy company, combining
cutting-edge product design, fintech, and field operations to deliver
energy access for the 1.8 billion people who live without an affordable
and reliable electric-grid connection. Sun King has connected more than
20 million homes to solar power across Africa and Asia, adding over
200,000 homes each month.

Sun King makes solar products
affordable to low-income households and businesses via ‘pay-as-you-go’
purchase financing. Sun King installs solar after customers pay a small
deposit. Customers then make small, manageable payments of as little as
US $0.11 a day via mobile money or cash.

Instead of paying for
expensive, polluting, and health-damaging kerosene for lighting or
diesel for power, customers unlock savings through accessing solar power
and after one to two years of payments, customers own their solar
equipment outright. To date, our Sun King solar products have saved
customers more than $4 billion cumulatively.

Sun King collects
payments digitally through mobile money systems and its 28,000 field
agents — over 650,000 payments each day. Embedded electronics inside
each Sun King device regulate usage based on payments, similar to the
operation of a pre-paid mobile or electricity meter.

From
cost-effective solar systems that provide home lighting and phone
charging to robust solar inverters that can power high-energy appliances
such as laptops, computers, refrigerators, and more, effectively acting
as a full stand-in for grid power, Sun King’s products cater to a wide
range of income segments and energy needs. Leveraging its proven
distribution network and brand, Sun King is expanding its range of
products and services to encompass clean cooking, electric mobility,
entertainment, and more, aiming to address the needs of our underserved
customers.

Sun King employs 2,800 full-time staff in 12
countries, with specialties spanning product design, data science,
logistics, customer service, sales, software, operations, and more — all
with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.