System Specialist – Technology at GardaWorld Limited

System Specialist – Technology

System Specialist – Technology at GardaWorld Ltd November 2024

Business Unit: Corporate
Career Area: Operations and Administration
Job Type: Full-time
Location: Dar Es Salam, Tanzania, TZ

Purpose of this position:
To
provide an expert service relating to design & architect, survey,
management of implementation, installation and maintenance of technology
contracts and projects.

Job Summary:
This is a full-time on-site role based in Dar es-Salaam for a System Specialist in various technologies at GardaWorld Tanzania.
The
Technical Systems Specialists will be responsible for design,
troubleshooting, physical installation and maintenance of various
technological and security systems as assigned in line with SOPs. The
System Specialist will be responsible for day-to-day tasks including
system design, planning, configuration, setup and installation,
troubleshooting and providing technical support for various systems
including, but not limited to including CCTV, Access Control,
Networking, Connectivity (Fiber, Wireless), Intruder Detection &
Alarms, Fire Detection, Alarms & Suppression.

The candidate
does not require all of the above skills in person but various combined
skills would be good to have (For example CCTV + Networking etc.)
The
role requires strong design, analytical and technical skills and
effective communication to ensure smooth functioning of information
technology systems, digital security and integration of various
technologies.

Key Responsibilities:
The incumbent is responsible for installation and maintenance duties that include but are not limited to:

• Installation
  / Repair / Maintenance and Fault diagnosis and maintenance of various
  components of electronic security systems including but not limited to
  CCTV, Intrusion Detection and Alarms, Access Control, Fences, Intercoms,
  Networking, Control Center, ICT and Radio Communication
• Survey / Installation / Repair / Maintenance of various intrusion detection systems including, Electric Fence, IR etc.
• Survey / Installation / Repair / Maintenance of CCTV Systems
• Survey / Installation / Repair / Maintenance of Fire Alarms & Suppression Systems
• Survey / Installation / Repair / Maintenance of Access Control and Time & Attendance Systems
• Survey / Installation / Repair / Maintenance of Manual & Automatic / Intruder Alarm Systems
• Survey / Installation / Repair / Maintenance of Fleet Management & Tracking Systems
• Any other Corporate, Domestic and Industrial Electronic Security
  Systems and Integration of various technologies for connected
  operations.
• Solutions, Design, Implementation, Documentation and Reporting of various technological solutions based on the requirements.
• Any other duties which might be assigned from time to time by the Supervisor / Management.
• You will be responsible of taking care of for all the technical
  material you are to request for a particular assignment until the work
  is done. You will have to pay for any loss/misplacement of technical
  materials in your hands.

Principal Outputs of this Role:

• Productivity – timely delivery of installation and projects, correct diagnosis and suggestions or solutions
• Quality installations that meet required standards and functionality.
• Retain solid knowledge of Electronics security systems and their deployment.
• Proper and precise reporting and ensuring documentation are in place
  for all design and troubleshooting or implementation of projects with
  correct drawings.
• Coordination and communication with the teams, project managers, coordinators, administrators, customer service and clients.

Key Performance Areas:

KPA	PERFORMANCE STANDARDS
Effective management and administration of the technology contract to ensure sound financial performance.	Plan and manage the profitability of contracts with a focus on maintenance, sustainability, cost effectiveness and labour. Contract Margin Management Billable hours Job Cards Manage the contract cash flow and oversight of invoice documentation and accuracy of information
Effective management of staff	Effective Organisation Proper allocation of staff to workflow and job requirements. Co-ordinate with Office around work requirements Monitor daily tasks. Train and upskill subordinates. Leadership Staff motivation levels Evaluate staff performance. Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by GARDAWORLD’s code of conduct and disciplinary code.
Effective management of operations	Co-ordinating the Maintenance/Project process flow and activities that has a direct/indirect impact on the outcome and success of contract/project. Plan and co-ordinate daily tasks and subordinates, with close monitoring of standards and hours. Client retention and customer service levels Ensuring that all required formal customer meeting are scheduled, attended and minuted. Maintenance of positive customer relationships Quality Management/Ops Process management – adherence to quality standard. Conduct and oversee quality controls and inspections
Effective management of business development function	New business development Identifying new business opportunities in the region’s sphere of operations, as well as in terms of growth of business with existing customers.

Authority:
GardaWorld TZ Authority Matrix.

Accountability:
–
The System Specialist is accountable to the Technical Operations
Supervisor or Manager, Integrated Solutions Manager or as assigned for
responsibilities stated in this job description and / or Projects and
Service & Maintenance Contracts. These responsibilities will be
monitored and managed through the mid-year and annual performance review
and supported through the monitoring of KPIs.

Competencies:
Knowledge:

• In country security legislation
• GARDAWORLD Operational Policy and procedures
• GARDAWORLD HR Policy and procedures including but not limited to Conflict-of-Interest policies
• Health and Safety legislation

Skills:
Leading
and managing people and customers professionally, Managing Conflict,
Communication (Written and Verbal), Negotiation, Customer Service &
Retention, Consultancy, Computer literacy, Basic financial skills, Risk
identification

Attributes:
Driving change; Ethical and
Honest; Able to identify and avoid Conflict of Interest; Customer
Thinking; Delivering objectives; Awareness of the market environment;
Delivering strategy; Has practical experience with security system
installations; Writes and speaks clearly, succinctly and correctly;
Basic knowledge of MS Word, Excel, Project, Visio and other applications
required for documentation and daily work; Works in an ethical manner,
is systematic, methodical and orderly; Ability to work and interact
within teams; Appreciates the need to work beyond the call of duty if
necessary.

Qualifications & Experience:

• Design
  and Analytical skills and the ability to setup, install, configure,
  integrate, identify and resolve technical system and issues
• Experience in troubleshooting and providing technical support
• Strong communication skills to effectively interact with clients, users and team members
• Knowledge and understanding of various electronics, digital security,
  technological equipment and information technology systems
• Bachelor’s degree or Diploma in Electronics, Electrical or Computer Engineering, Computer Science or related field
• Relevant certifications in Networking like CCNA or similar, CCTV,
  Access Control, Intruder Alarms, Fire Systems, information technology or
  related areas would be beneficial
• Educational background in
  Electronics/Electrical Engineering, Telecommunications – Certificate –
  Diploma – Higher Diploma – Bachelors Degree
• Min. 1 – 2 years’
  experience as an installations technician in a busy environment include
  demonstrable experience in security system installation, configuration,
  testing, integrating, upgrading & troubleshooting.
• Formal Security Management Training advantageous
• Electronic Security Services Management (3yrs – Management or similar)
• Extensive experience w.r.t. implementation of the following systems:
• CCTV
• Access Control + Time & Attendance + Visitor Management Systems
• Intruder Detection & Alarms
• Fire Detection & Suppression
• Radio Communication
• ICT, Networking and Connectivity
• Experience in Sales of Corporate (Large) Projects
• Control Room Service experience.
• Financial Management relative to Security Industry.
• Good conceptual interpretation and presentation of Financial and Operational Reports to Executive Management.

Software Knowledge:

• Broad knowledge of Access Control, Time & Attendance, CCTV, Intruder Alarms, Networking
• Strong knowledge base on networking and communication protocols i.e. TCP/IP etc.
• Basic Computer literacy and proficiency with full MS-Office Suite capability.

Hardware Knowledge:

• Broad knowledge of Access Control and Time & Attendance Hardware.
• Broad knowledge of CCTV.
• Broad knowledge of Alarms.
• Broad knowledge of Electric and other type of Fences.
• Broad knowledge of Gate Motors and Boom Barriers/Controllers etc.
• Broad knowledge of Intercoms.
• Broad knowledge of PA systems.
• Brands / Technologies to be learnt and work on:
• Avigilon,
  Milestone, Axis, HikVision, Uniview, Dahua, Flir, Genetec, Hanwa,
  Honeywell, Impro, XTime, Multimax, Wialon, Mix Telematics, ProxNet,
  Saco, HID, Impronet, PAL, BDCOM, Montre, Suprema, Centurion, Hansa,
  Came, Anviz, ZKTeco, Lynx, ipulse, Multinet, Saflec, Softcon, Turnstar,
  Sagem, Lenel, Nemtek, BPT, Cisco, Comax, A-phone, Dlink, IDS, Paradox,
  Rissco, Texecom, Yealink, PIMA, and any other brand adopted by the
  company.

GardaWorld: Make the world a safer place
GardaWorld is a
global leader in the security industry, offering a wealth of opportunity
to individuals looking to gain experience and develop professionally in
a growing industry. We offer flexible schedules, diverse work
assignments spanning multiple industries, and training and career
advancement opportunities. We embrace diversity and welcome newcomers,
women, students, retirees, reservists, veterans, and more to join our
team, as we are proud to be an equal opportunity employer.

We thank all candidates for their interest; however, we will communicate only with the selected candidates.
Go to our Homepage To Get Relevant Information.
Job Segment: Relationship Manager, Manager, Business Development, Customer Service, Management, Sales
This is Full-time Job, To submit your application, please follow the link provided below.