2 New Various Jobs at Zanzibar Pearl Hotel Tanzania October 2024

Jobs in Tanzania 2024: New Job Vacancies at Zanzibar Pearl 2024

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Zanzibar Pearl Jobs 2024

Overview

2 New Jobs at Zanzibar Pearl Hotel Tanzania October 2024 – Various Posts

Operation Manager

Operation Manager at Zanzibar Pearl Hotel Tanzania October 2024

JOB TITLE: Operation Manager
POSITION SUMMARY:
The
Operation, guest relation / Assistant Manager should have an excellent
level of commercial awareness, who can build and maintain relationships
with internal and external guests. Also responsible for highlighting
short/medium/long-term issues to the General Manger and to help
formulate solutions. Ensuring and providing flawless, upscale,
professional, and high-class guest service experiences.

Analysing
customer feedback and providing strategic direction to continuously
improve overall rating. Responding to guests needs and anticipating
their unstated ones. implementing workflow procedures based on direction
from the company’s General Manager. Their duties include supervising
employees during day-to-day tasks, providing customer support in
escalated situations and managing the overall workflow of a workplace.

DUTIES AND RESPONSIBILITIES:
Operation role:

• Fully responsible for all aspects of all departments.
• Support and work with all Head of Departments in all aspects of running this hotel.
• Ensure the premises are in operative condition as per category of the unit to receive & serve the guests.
• Ensure
  SOP implementation in all departments and check the same during routine
  operational checks. Consultant /GRM guidance to be taken wherever
  required.
• Randomly inspecting the stores (F & B / Kitchen)
  to check the stock in hand (quality, par stock levels, expiry etc) with
  the F & B Manager & Chef.
• Inspecting all departments for SOP implementation.
• Inspecting
  all department with their respective Manager’s for cleanliness,
  ambience, service readiness, staff grooming & hospitality culture.
• Monitor the co-ordination between all departments for smooth & efficient operations.
• Assessing and reviewing customer satisfaction and service recovery process.
• Meet all dept. heads to review & train the staff to upkeep the human capital.
• Identifying staff learning needs and assisting with development
• Providing timely and constructive feedback to all direct reports as and when required either formally or informally.
• Schedule and conduct weekly / Daily meeting with employees
• Be on available on call 24 hours a day to resolve any urgent problems on emergencies.
• Responsible for the overall management of the operation of the hotel.

Assistant manager role:

• Conduct employee performance reviews.
• Develop good customer relationships.
• Participate in recruitment and dismissal processes.
• Smooth out problems within the workplace.
• Address employee and customer concerns.
• Develop strategies for better workplace efficiency and goal achievement.
• Liaise between managers, customers, and employees.
• Provide direction to staff
• Fill in for General Manager (GM) in times of absence. Make executive decisions, hold meetings and provide accountability.
• Support ongoing learning and development of team members.
• Help create and foster a respectful and inclusive team environment.

Guest relation role:

• Provide upscale guest service experiences for clients throughout their stay
• Ensure clients are properly greeted upon their arrival.
• Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
• Coordinate luggage collection and storage
• Oversee check-in and check-out procedures, including reservations.
• Promptly address guests’ requests.
• Actively listen to and resolve complaints.
• Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
• Inform clients of our hotel services, including breakfast and dining options
• Promote all hotel amenities, conveniences and programs offered.
• Manage
  guest relations team (including Receptionists and Concierges) to ensure
  we comply with all standards and operating procedures.
• Appraise team’s performance and produce regular reports.
• Liaise with Housekeepersand Wait Staff to provide an overall comfortable guest experience
• Examine daily duties, assign tasks and check on progress.
• Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
• Recommend local tourist spots.
• Establish friendly relationships with regular hotel clients Any other duties assigned.

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SKILLS REQUIRED:

• Highly focused, have excellent communication skills, be motivated and professional in appearance and presentation.
• Proven work experience as a Guest Relations Manager, Hotel Manager or similar role
• Understanding of all hotel management best practices
• Hands-on experience with Hotel Management software (PMS)
• Proficiency in English; knowledge of other languages is a plus
• Customer service drive with outstanding communication and active listening skills
• Excellent problem-solving and multitasking skills
• Leadership skills along with the ability to motivate a team into high performance.
• Ability to work flexible hours.
• Strong sense of responsibility and a professional presentation

QUALIFICATION:

• BSc degree in Hospitality Management, Tourism, Business Administration or relevant field

EXPERIENCE:

• Minimum 3 to 4 years work experience in a 3 to 5 Star Hotel as a Guest relation Manager, Operations Manager or Assistant Manager

SOUS CHEF

SOUS CHEF at Zanzibar Pearl Hotel Tanzania October 2024

JOB TITLE: SOUS CHEF
DEPARTMENT: KITCHEN
POSITION SUMMARY
Responsible
for the day-to-day culinary operations in the Kitchen which include
menu creation, food purchasing, and maintenance of quality standards.
Actively
participate in controlling and maintaining food cost, supervise
storage, stocking, and sanitation procedures in the kitchen.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• The
  Sous Chef will report directly to the Head Chef and Hotel
  management.Supporting the head chef or executive chef in the general
  running of the kitchen.
• Managing the kitchen staff, including setting the rota, and handling disciplinary and HR issues in the absence of the head chef.
• Leading a team of chefs in cooking and preparing meals, including checking food quality, and overseeing cooking techniques.
• Taking responsibility for more technical elements of cuisine.
• Training junior chefs.
• Onboarding new employees.
• Working within specified budgets.
• Prepare food cost for every dish
• Assist to create menu items and new dishes
• Create and suggest gummer dishes
• Create and suggest high plating of the food
• Ensuring
  the kitchen meets high standards of quality in terms of operation,
  consistent of food, hygiene, discipline, care of appliances and tools.
• Completing food hygiene documents to comply with the law and writing environmental health reports when necessary.
• Establishing strong relationships with staff in other areas of the business, including managers and front of house teams.
• Deputising for the head chef in their absence.
• Being the voice of the kitchen when communicating with waiters and bar staff.
• Ordering supplies and negotiating with suppliers.
• Managing inventory and keeping control of stock.
• Organising produce and ensuring strict adherence to food hygiene regulations.
• Supervising all food preparation.

REQUIRED KNOWLEDGE, SKILLS

• Good Knowledge of all sections of the kitchen
• Ability to produce good quality food
• Good oral communication
• Team management skills
• High level of attention to detail with good level of numeracy
• Enthusiasm to develop your own skills and knowledge plus those around you
• Adaptability to change and willingness to embrace new ideas and processes
• Ability to work unsupervised and deliver quality work
• Positive and approachable manner
• Team player qualities

WORKING PATTERN

MANDATORY REQUIREMENTS:
– Minimum 5 years of certified experience in the same position and with the same qualification
– Minimum 5 years of certified experience in hotel restaurant 4 stars and above
– Minimum 5 years’ experience in managing a minimum of 10 kitchen staff
– Certificates of services of previous 3 employment are Mandatory.

MODE OF APPLICATION:
APPLICATIONS BY EMAIL ONLY. hr@zanzibarpearl.com