SENIOR MANAGER DIGITAL BANKING at CRDB Bank Plc

Location Tanzania Head Office
Job Type: Full-time
Department DEPARTMENT OF RETAIL BANKING
Number of openings 1

Job Purpose
Manage digital products to ensure the growth of business in line with
departmental strategies. Creating a strategy for product growth
specifically for online banking, Mobile Solutions, MTO, Super Agency
services, payment collections and other digital channels.

Principle Responsibilities

• Play a key role in innovation and design of new digital banking products to meet bank customer needs.
• Work out with Marketing & Innovation to design new digital banking products.
• Scan market to understand customer needs and improve customer and branch support.
• Drive product performance: Liaise with DICT to ensure system high availability
• Train branches and other sales teams on digital banking products.
• Identify
  and negotiate business opportunities within digital banking clients and
  develop overall strategies for business development in order to
  increase the customer portfolio in line with annual business targets.
• Review
  and develop an annual business plan for Digital Banking unit and
  contribute to the overall business strategy for the Retail Banking
  Department to ensure plans are developed and implemented in clear
  business objectives and goals that support the overall Bank strategy.
• Manage and enhance existing business relationships to ensure the retention of customers in line with business needs.
• Review,
  monitor and control the budget for the unit and monitor the budget of
  the department to ensure budgets are aligned with the business plan and
  expenses are controlled within agreed limits.
• Manage the
  performance of subordinate staff and develop and implement training and
  development plans to ensure their performance is aligned with business
  goals and objectives.
• Liaise with all stakeholders for example,
  Telecommunications, MTOs, clients, government institutions, the Central
  Bank and other financial institutions to ensure that the Banks interests
  are properly represented and safeguarded.
• Review all unit
  reports and related processes and procedures to ensure sound quality
  control and recommend appropriate interventions in line with policies.

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Qualifications Required

• University Graduate with at least 10 years’ experience in commercial / consumer financial services.
• Effective writing and presentation skills in English and Swahili.
• Good working knowledge of Microsoft Office (Word, Excel etc)
• Certificates in Business managements.
• Successful performance as Manager digital channels for at least 5 years.
• Extensive knowledge of bank’s products, services procedures.
• In-depth knowledge of delivery of bank’s products, services and delivery channels available.
• Selling and marketing skills.
• Well-informed
  of the market competitive structure, industry practices and regulations
  for banking business with at least10 years’ experience in local
  environment.
• Change driven, ability to adapt and motivate others to change.
• Strong analytical, problem-solving, decision-making skills.
• Excellent interpersonal and networking skills, management and leadership skills.
• Analytical skills.
• Presentation skills.
• Negotiation skills.
• Ability to plan and implement.
• Excellent customer service.