Fulfillment Manager at Kyosk Digital Services Limited

💥Fulfillment Manager_Tanzania

Fulfillment Manager at Kyosk Digital Services Limited October 2024

Role Profile
Dar es Salaam, Dar es Salam, Tanzania | Operations | Full-time
Kyosk Digital Services Limited
Position: Fulfillment Manager
Job Type: Full-time
Reports to: Fulfillment Operations Director

Role Profile
Responsible
for ensuring the efficient management and control of the Warehousing
Operation and customer service delivery, whilst achieving agreed
budgetary and service levels. Organizing the safe and efficient receipt
and storage of warehouse inventory to feed business operations and
customer demand. The role holder also manages all matters related to
logistics, including overseeing the movement and distribution of stock
in the organization and overseeing fleet logistics and monitoring
including all aspects of costs and profits.

Key Responsibilities:
Strategic
execution: Lead the creation and implementation of best practice
warehouse vision, strategy, policies, processes, and procedures to aid
and improve operational performance. Cascade the warehouse strategy to
the warehouse teams and ensure adoption. Directs the creation of
warehouse SOP including best practice adoption and oversees its
implementation and adoption in the business.

Strategic
delivery: Contribute to the creation and implementation of best practice
logistics vision, strategy, policies, processes, and procedures to aid
and improve operational performance. Interpret trends, analyses, and
review data to provide meaningful logistics data to others in the
organization to aid customer service, and cost improvements and advise
business decisions.

Operational Delivery: Deliver solutions to
logistics problems while maintaining high levels of quality and service
within budgetary requirements. Monitor quality, quantity, delivery
times, and transport costs and advise the business on how the same can
be improved based on best practices. Support continuous improvement
initiatives and identify inefficiencies and cost optimization
opportunities. Preparation of annual budgets and periodic reports on
operating costs, purchase or lease of vehicles and equipment, and
control over maintenance.

Order fulfillment: Ensure integrity,
and inventory accuracy and manage stock movements during delivery with
the help of direct reports. Ensure that the customer orders are
delivered On Time and In Full (OTIF) including enforcement of Mpesa
payment during delivery. Oversee the delivery model based on route
plans, number of customers on the route and quantity of orders. Ensure
transport needs are met on time and efficiently manage with sound
transport need scheduling so that operational and programmatic
activities run smoothly.

Policy Management: Lead the creation
and implementation of best practice logistics principles, policies and
processes across the organization to improve operational and financial
performance. Drive adherence to the SOPs ensuring compliance and
adherence.

Inventory management: Monitor and advise the
management on the inventory levels and inherent risks. Collaborate with
purchasing and commercial teams to ensure an aligned supply of goods to
the warehouses to drive optimal FIG covers and No avoidable OOS.
Coordinate with the finance team to undertake frequent stock/cycle
counts ensuring 100% accuracy of the system and physical inventory at
all times. Supervise the proper handling of products and supplies in the
warehouse with respect to inventories and shipments. Keep track of
slow-moving and obsolete stock and advise the management on the best way
forward for these goods.

Operational Efficiency: Guarantee all
warehouses operate at peak efficiency ensuring little to no stock loss
to damages and expiries whilst fulfilling operational and customer
demand. Review the value stream mapping for all the warehouse processes
to weed out non-value-adding processes and strengthen existing
processes. Develop and implement initiatives to achieve business
results, and drive continuous Improvement/ Process mapping to realize
operational efficiency.

Order processing management: Supervise
order processing processes in the warehouses ensuring that the processes
are done in accordance with the laid down processes and procedures.
Ensure that the teams follow the SOPs to the letter when processing
orders including adherence to FIFO and FEFO.

3rd Party Service
Provider management: Negotiate rates and contracts with transportation
and logistics providers engaged by the company. Lead the management of
these 3PL providers including acting as the point of contact to ensure
proper service delivery and timely fulfillment of customer deliveries.
Monitor service delivery of these providers against the agreed
performance criteria and ensure carrier compliance with company policies
or procedures for product transit or delivery.

Compliance
& Risk Management: Formulate and ensure adherence to inventory
management policy in line with the business policies and strategy. Lead
the formulation of warehouse management operational SOPs for the
business and ensure compliance. Create and implement best practice
warehousing principles, policies, and processes.

Fleet
Management: Coordinate with 3PL providers and Dispatch Supervisors to
ensure proper maintenance of the fleet, ensure efficient utilization of
available vehicles and any other transport resources; monitor associated
running costs, ensuring they are maintained within a reasonable range
at all times. Oversee vehicle insurance policies are renewed, any
accidents are reported and claims are processed on time and efficiently.
Direct the development and implementation of fleet administration
standards and vehicle operating policies.

Performance
Management: Establishes and monitors overall warehouse performance to
drive the achievement of established objectives, goals, and standards.
Drive a high-performance culture within the team by conducting frequent
one on one meetings, monthly performance appraisals, and employee
engagement to ensure delivery of the Warehousing targets.

People
Management: Manage, coach, and develop a high-performing team that
meets agreed objectives and delivers best practice results, added value
and continuous improvements. Set departmental objectives/KPIs and review
and assess ongoing performance of direct reports against these targets.

Health & Safety Management: Provide a safe working
environment, adhering to Health, Safety and Environmental procedures and
ensuring they are understood and practiced by the team at all times.
Maintain and utilize safety practices by correcting unsafe acts,
inspections and warehouse safety programs. Ensure OSHA certificates are
renewed and annual safety audits are done.
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Minimum Requirements & Key Skills:

• A bachelor’s degree in supply chain or related field;
• A master’s degree and relevant professional qualification (s) will be an added advantage;
• A minimum of 5- 6 years experience in a warehousing environment with at least 2 years of management experience;
• Proper knowledge of inventory and supply chain management with previous experience in inventory control;
• Expertise in warehouse management procedures and best practices;
• Proficiency in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Demonstrable experience of running several warehouses, preferably in the FMCG, Retail, or Manufacturing industry;
• Full understanding of the requirements of running a warehouse, such as health and safety and security requirements;
• Proven ability to implement process improvement initiatives;
• Strong knowledge of warehousing Key Performance Indicators (KPIs);

Competencies & Skills

• Strategic Orientation;
• Operational Excellence;
• Technical Understanding;
• Drive for Results;
• People Management & Development;
• Planning & Organization Skills;
• Problem-Solving Skills;
• Tech Savvy.

Apply by: Oct. 18th, 2024.

About The Company
Export
Trading Group is the largest agricultural-commodity supply chain
company in East and Southern Africa. The Company originates (buys) crops
at farm gate “up country” in over 25 African countries, aggregates and
processes them in a network of proprietary facilities and exports them
internationally. Using this infrastructure in reverse, the Company
imports fertilizer and rice, breaks bulk and processes them, and
distributes them to smallholders.

ETG Digital Platforms (Kyosk)
is building the future of the retail of everyday essentials and access
to financial services in Africa, starting from Kenya.

Kyosk
Digital Services limited is a tech-led platform that connects informal
retailers who retail in kiosks and other similar retail outlets directly
to fast-moving consumer goods companies (FMCGs) by communicating demand
from retail outlets directly to FMCGs and their distributors and
managing the delivery of the goods to the kiosks.

Our digital
ordering and delivery platform – Kyosk, ensures that these retail
outlets get access to stock at competitive prices and have them
delivered directly to them. FMCGs find the traditional distribution
chain to be inadequate as well, making it expensive for them to serve
kiosk-type retail outlets, leading to high incidences of product
stock-outs and lost sales opportunities. By providing FMCGs with good
data visibility, we solve this major problem of theirs.

If you
want to become a business leader in the emerging digital technology
space and join a rapidly growing company of passionate and determined
individuals with a singular will to win, Kyosk Digital is the
organization for you.