Front Desk Agent at Johari Rotana Tanzania

Front Desk Agent
Johari Rotana Tanzania

Front Desk Agent at Johari Rotana September 2024

Ref: JB5195162
Job Type: Full-time
Job Description
We are currently looking for dynamic, and self-motivated Front Office professionals who want to move their careers forward.

As
a Front Desk Agent, you are responsible to provide professional and
customer focused service to our guests, ensuring their stay will become a
memorable experience and your role will include key responsibilities such as:
•
Provide prompt, courteous and efficient service to all guest, so as to
achieve a high level of customer satisfaction through personalized
service from arrival till departure
• Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed
• Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests
•
Maintain an up-to-date knowledge of hotel information and local
services, including operating hours, promotions, events, attractions and
any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures
•
Process accounts from check-in to check-out, ensuring accurate postings
of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
•
Demonstrate a complete understanding of the hotel’s policies,
procedures and service standards and have full knowledge of the hotel
facilities and happenings
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Skills
Education, Qualifications & Experiences

• You
  should ideally have a degree in hospitality with previous experiences
  in the Front Office Department within a hotel. Excellent written and
  verbal English communication skills and knowledge in an additional
  language, along with strong interpersonal and problem solving abilities
  are essentials. Computer literate and previous experiences with Opera
  are an advantage.

Knowledge & Competencies
The
ideal candidate will be customer driven and an extremely proactive and
‘switched on’ personality with an outgoing, charismatic and approachable
character. You will work well under pressure in a fast-paced
environment and be a great team player, who thrives in working with a
multi-cultural team and guests alike, while possessing following
additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

About This Company