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Jobs in Tanzania 2024: New Job Vacancies at Ericsson Tanzania 2024
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Support and Repair Solution Architect
Support and Repair Solution Architect at Ericsson Tanzania September 2024
Job type: Full-time
Nairobi, Nairobi, Kenya • Dar es Salaam, Dar es Salaam, Tanzania, United Republic of + 10 more
ID: 752532
Description
Join our Team
About this opportunity
We
are the Customer Support IP, Core and Cloud team. We work with the
latest telecommunication products e.g. 5G Core to provide a world class
after sales support service to our customers in Middle East and Africa.
We combine the knowledge of our experts with artificial intelligence,
machine learning, and analytics to detect and resolve network issues or
anomalies before they impact the network performance. Become part of our
growing team and play a part in Ericsson’s vision of a sustainable and
connected future. Join us in making the unimaginable possible!
We
are now looking for a Solution Architect, who will be responsible for
deep customer network troubleshooting. The solution architect will work
with the most complex problems, utilise their Ericsson IMS and Ericsson
Cloud expertise to isolate the fault in the network to a node/function
and restore service and provide the root cause analysis. The Support
Solution Architect will be expected to share updates of the incident
resolution to C-level customer executives and prepare a formal response.
The SA will also guide the team of Domain experts, share
knowledge of complex issue handling, review problem management bulletins
and assist with life cycle management (impact analysis, MOP review
etc). The candidate will possess knowledge of multiple functions in a
mobile network (application, platform and infrastructure)
The role is posted across Middle East and Africa, final location to be decided after selection of the candidate.
Responsibilities & Tasks:
- Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies
- Support regular product CSRs when needed
- Customer consultation handling on Solution level
- On-site (Customer Office) working embedded within customer Operations team
- Develop
and maintain network troubleshooting methodologies, including the
proper operation of the tools and services like CES, EIA
- – Own (and create where needed) Network Recovery Procedures such as but not limited to:
- – Signaling Storm recovery routines,
- – Traffic rerouting routines, – network recovery documentation, backup procedures etc. etc
- Be
part and secure that the Handover to Support process becomes part of
the continuous Change control process, adapt it and evolve (not one-time
activity)
- Be a glue between the NFVi and VNFs environment and ways of working
- Be part of the continuous deployment activities
- Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective
- Control LCM status from an overall solution level for customer specific solutions.
You will bring
Core Competences:
- Solution level technical competence
- Network level competence
- Core Network Competence (overview of Cloud Infrastructure and deep knowledge in Ericsson IMS and UDM applications)
- Knowledge of the 3GPP or any other relevant standard for his/her area
- Ability to learn Ericsson Portfolio.
- Service Delivery Process.
- Change Management.
- Negotiation & argumentation skills.
- Presentation skills (oral and written).
- Software Update Management.
- Software Support.
- Delivering Results & Meeting Customer Expectations.
Read Also:
-
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)
- CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
- Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
- PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
- Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!
Preferred Qualification & Experience Requirements
- Excellent Customer Relationship Management skills.
- Very strong personal interaction skills and good communication capabilities.
- Very good proactive mind set – always include a broader scope in mind when handling customer requests.
- Ability to adapt to change.
- Drive – determination, focus, take the ups and downs, stick with things long enough to see them through
- Creativity
– ability to see and make things in a new or different way, capability
of developing inspiration, innovation or insight
- Openness –
capacity to reflect on one’s behavior and performance, learn from
experience, adapt to other cultures, absorb feedback, accept new ideas
and practices
- Responsiveness – ability to understand, quickly adapt and act upon new information, influences and information.
- Capability to mobilize others both internally and from customer organization.
- Strong network of contacts
Why join Ericsson?
At
Ericsson, you´ll have an outstanding opportunity. The chance to use
your skills and imagination to push the boundaries of what´s possible.
To build solutions never seen before to some of the world’s toughest
problems. You´ll be challenged, but you won’t be alone. You´ll be
joining a team of diverse innovators, all driven to go beyond the status
quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Read more about Network Support Services : Network Support Services powered by AI and ML – Ericsson
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_
Encouraging
a diverse and inclusive organization is core to our values at Ericsson,
that’s why we champion it in everything we do. We truly believe that by
collaborating with people with different experiences we drive
innovation, which is essential for our future growth. We encourage
people from all backgrounds to apply and realize their full potential as
part of our Ericsson team. Ericsson is proud to be an Equal Opportunity
and Affirmative Action employer, learn more.
Job details: Solution Architect
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
Support and Repair Solution Architect at Ericsson Tanzania September 2024
Job type: Full-time
Nairobi, Nairobi, Kenya • Dar es Salaam, Dar es Salaam, Tanzania, United Republic of + 10 more
ID: 752532
Description
Join our Team
About this opportunity
We
are the Customer Support IP, Core and Cloud team. We work with the
latest telecommunication products e.g. 5G Core to provide a world class
after sales support service to our customers in Middle East and Africa.
We combine the knowledge of our experts with artificial intelligence,
machine learning, and analytics to detect and resolve network issues or
anomalies before they impact the network performance. Become part of our
growing team and play a part in Ericsson’s vision of a sustainable and
connected future. Join us in making the unimaginable possible!
We
are now looking for a Solution Architect, who will be responsible for
deep customer network troubleshooting. The solution architect will work
with the most complex problems, utilise their Ericsson IMS and Ericsson
Cloud expertise to isolate the fault in the network to a node/function
and restore service and provide the root cause analysis. The Support
Solution Architect will be expected to share updates of the incident
resolution to C-level customer executives and prepare a formal response.
The SA will also guide the team of Domain experts, share
knowledge of complex issue handling, review problem management bulletins
and assist with life cycle management (impact analysis, MOP review
etc). The candidate will possess knowledge of multiple functions in a
mobile network (application, platform and infrastructure)
The role is posted across Middle East and Africa, final location to be decided after selection of the candidate.
Responsibilities & Tasks:
- Drive and orchestrate as investigation leader for Fault Isolation during regular CSRs and Emergencies
- Support regular product CSRs when needed
- Customer consultation handling on Solution level
- On-site (Customer Office) working embedded within customer Operations team
- Develop
and maintain network troubleshooting methodologies, including the
proper operation of the tools and services like CES, EIA - – Own (and create where needed) Network Recovery Procedures such as but not limited to:
- – Signaling Storm recovery routines,
- – Traffic rerouting routines, – network recovery documentation, backup procedures etc. etc
- Be
part and secure that the Handover to Support process becomes part of
the continuous Change control process, adapt it and evolve (not one-time
activity) - Be a glue between the NFVi and VNFs environment and ways of working
- Be part of the continuous deployment activities
- Prepare MoP, Test solutions, Create impact analysis and Coordinate deployment of corrections from technical perspective
- Control LCM status from an overall solution level for customer specific solutions.
You will bring
Core Competences:
- Solution level technical competence
- Network level competence
- Core Network Competence (overview of Cloud Infrastructure and deep knowledge in Ericsson IMS and UDM applications)
- Knowledge of the 3GPP or any other relevant standard for his/her area
- Ability to learn Ericsson Portfolio.
- Service Delivery Process.
- Change Management.
- Negotiation & argumentation skills.
- Presentation skills (oral and written).
- Software Update Management.
- Software Support.
- Delivering Results & Meeting Customer Expectations.
Read Also:
-
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)
- CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
- Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
- PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
- Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!
Preferred Qualification & Experience Requirements
- Excellent Customer Relationship Management skills.
- Very strong personal interaction skills and good communication capabilities.
- Very good proactive mind set – always include a broader scope in mind when handling customer requests.
- Ability to adapt to change.
- Drive – determination, focus, take the ups and downs, stick with things long enough to see them through
- Creativity
– ability to see and make things in a new or different way, capability
of developing inspiration, innovation or insight - Openness –
capacity to reflect on one’s behavior and performance, learn from
experience, adapt to other cultures, absorb feedback, accept new ideas
and practices - Responsiveness – ability to understand, quickly adapt and act upon new information, influences and information.
- Capability to mobilize others both internally and from customer organization.
- Strong network of contacts
Why join Ericsson?
At
Ericsson, you´ll have an outstanding opportunity. The chance to use
your skills and imagination to push the boundaries of what´s possible.
To build solutions never seen before to some of the world’s toughest
problems. You´ll be challenged, but you won’t be alone. You´ll be
joining a team of diverse innovators, all driven to go beyond the status
quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Read more about Network Support Services : Network Support Services powered by AI and ML – Ericsson
Would you like to take a tour to “Life at Ericsson MEA”, visit short video https://youtu.be/3_O_MTt0PAY?si=HnqI4J3gpj2papL_
Encouraging
a diverse and inclusive organization is core to our values at Ericsson,
that’s why we champion it in everything we do. We truly believe that by
collaborating with people with different experiences we drive
innovation, which is essential for our future growth. We encourage
people from all backgrounds to apply and realize their full potential as
part of our Ericsson team. Ericsson is proud to be an Equal Opportunity
and Affirmative Action employer, learn more.
Job details: Solution Architect
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.
