Regional Business Executive – Pwani at ENGIE Energy Access Tanzania

Regional Business Executive – Pwani at ENGIE Energy Access September 2024

Job Title: Regional Business Executive
Department: Business
Reporting line: Zonal Business Manager
Location: Pwani
Job Grade: 12
Requisition ID: 31164

We
are building a diverse and inclusive team, and this opportunity is open
to any qualified internal and external applicants. Women, candidates
from Africa and those with experience working on the continent are
particularly encouraged to apply for this role.

About
About ENGIE Energy Access (EEA)
ENGIE
Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids
solutions provider in Africa. The company develops innovative, off-grid
solar solutions for homes, public services and businesses, enabling
customers and distribution partners access to clean, affordable energy.
The PAYGO solar home systems are financed through affordable instalments
from $0.19 per day and the mini-grids foster economic development by
enabling electrical productive use and triggering business opportunities
for entrepreneurs in rural communities. With
over 1,800 employees, operations in nine countries across Africa
(Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania,
Uganda and Zambia), over 1.9 million customers and more than 9 million
lives impacted so far, ENGIE Energy Access aims to impact 20 million
lives across Africa by 2025.
www.engie-energyaccess.com
www.linkedin.com/company/engie-africa
www.engie-energyaccess.com
https://www.linkedin.com/company/3055106

Job Purpose
Responsible for leading and managing a team of
Acquisition & Collection Agents, Installation Technicians, Dual
Contractors, and their customers – responsible for the full customer
cycle i.e., Acquisition, Collect, Recover, Maintain, and Fulfil.

Responsibilities
Business Management

• Develop
  and implement the acquisition operational strategies within the
  allocated Region, as well as align with the Region acquisition targets.
• Organizing acquisition activities and functions in the field to achieve targets, revenues, and desired quality of acquisition.
• On-time and high-quality system installations at the customers’ premises or any other location as directed by ENGIE Mobisol.
• Train
  Acquisition Agents, Dual Contractors, Collection Agents, Installation
  Technicians, Maintenance Technicians, and in applicable policies,
  guidelines, processes, and procedures.
• Organizing and facilitating regular team meetings according to guidelines provided by Zonal Business Manager standards.
• Mentoring
  each Acquisition Agent, Installation Technician, Maintenance
  Technician, Dual Contractor to enhance operational performance,
  motivation, and engagement.
• Training and coaching of
  Acquisition Agents on topics including pitching, acquisition
  conversation, negotiations, closing, and building of strong and
  long-lasting relationships with customers.

Stock Management and Coordination (this applies to the MySolShop and 3PDs assigned to your Area: 

• Provide weekly, monthly, and quarterly shop inventory status reports to the Inventory and Logistics teams.
• Conduct monthly, quarterly, and End-of-Year physical stock audits (stock-taking) for the shop and/or 3PDs.
• Responsible and accountable for the stock (New, Repossessed, Returns, Spare parts, and Demos) in the shops and/or the 3PDs.
• Responsible and accountable for stock losses in the shops and/or 3PDs and for the recovery of the stock losses.
• Adhere to and abide by the Asset Management and HSE policies of ENGIE Energy Access Tanzania.

Managing Installation Technicians and MINTs

• Coordinate Installation Technicians and Maintenance technicians to ensures systems are installed and maintained.
• Support recruitment of new Installation and maintenance technicians in the acquisition Region.
• Prepare the monthly installation monitoring report for the Zonal Service Coordinator
• Review
  Control monthly commission payments and payroll follow up on faulty
  installations and inform Finance Department about deductions.
• Ensure
  repossessions are aligned and coordinated effectively and efficiently
  with focus to both customer and business profitability
• Identify the need for and recruit new contractors with support from Service Network Team Leader
• Responsible for disciplinary for installations and maintenance technicians

Portfolio Monitoring:

• Gathering benchmark data for assessment purpose and analysis of causes of portfolio deterioration.
• Conduct initial assessment to establish the applicant’s character to eliminate the risk of default.
• Managing
  assigned portfolio by attending work-out categories that should be
  applied to customers in late repayment such as recovery, extension of
  grace period, rescheduling, or repossession.
• Providing regular portfolio, compliance and routing report to the Supervisor as required
• Ensure remedial action is taken when required to keep performance in line with business objectives.
• Completing assigned tasks in line with applicable policies, guidelines, processes, and procedures.
• Review and update credit and loan files.
• Weekly
  planning and conducting field visits to undertake loan workout
  activities such as recovery, rescheduling or repossession and further
  find out why customers are not repaying and advise them on repayment
  options.
• Handle customer complaints and take appropriate action to resolve them.
• Follow up and solving all difficult cases that may involve missing customers, theft, forgery etc.
• Informing
  and reporting to ZBM about weekly routing, field visits, and difficult
  customer cases which need either in-depth negotiation or legal measures.

Subordinates Effectiveness:

• Managing the daily work and activities of shop acquisition and collection agents.
• Deal with complex scenarios that may occur at the shop such theft, fire, violence etc.
• Participating in the recruitment of new acquisition and collection agents and training of new and agents.
• Conduct periodic performance review of acquisition and collection agents.

Other

• Ensure Health, safety and environmental standards are adhered to, through Zonal Service Coordinators.
• Undertaking any other duties which may be assigned by the Supervisor.

At
EEA, we have high expectations for our managers. Each manager plays a
key role in creating an exceptional experience not only for our
customers but for every person on our team. Our managers help EEA
realize our ambitious goals while developing their own leadership skills
and facilitating growth for their direct reports.

We believe that great managers:

• Deliver
  ambitious results: As a high-performing and accountable leader, you
  create an enabling environment for effective action and bold decision
  which contribute to successful delivery of results.
• Act with
  integrity: As an ethical leader you are honest, respectful, objective,
  and transparent. You create and build upon a foundation of trust and
  openness.
• Inspire and mentor the team: As an inspirational
  leader you walk the talk. You empower and coach your team with trust and
  humility.
• Are accessible: as an accessible leader, you develop
  and maintain deep connections with stakeholders through approachability
  and active listening.
• Ensure diversity and inclusion: as an inclusive leader, you ensure diversity and foster a sense of belonging.

Key Accountabilities:

• Acquisition
• Collections
• Active Customers (Portfolio) Management
• Customer Retention and Churn Management
• Hub Profit & Loss Management

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Knowledge and Skills
Experience

• 2+ years of relevant sales and operational management experience in a medium sized company
• Previous experience in a managerial position is an added advantage. 
• Experience in Customer Relationship Management
• Previous experience in Credit Management activities/roles

Qualifications

• Degree and/or experience in Sales and marketing, Business Administration, Microfinance or its equivalent.
• Ability and passion for coaching and training. 
• Strong ability in planning and organization. 
• Excellent Verbal communication skills with customer focus.
• Willing to travel/be assigned to work in any geographic area in Tanzania. 

Language(s):

• Fluency in Swahili and English languages with excellent verbal communication skills.

Technology:

• Experience in using Microsoft applications, computer, and smartphone literate.

We
thank all applicants for their interest, however due to the large
volume of applications we receive, only shortlisted candidates will be
contacted.

ENGIE is an equal opportunity employer, promoting
diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements
and individual qualifications, without any regard to origin, age, name,
sexual identity, orientation or preference, religion, marital status,
health, disability, political opinions, union involvement or
citizenship. Our differences are our strengths!
This is Full-time Job, To submit your application, please follow the link provided below.