Officer, Client Care, Chinese Clients at Standard Bank Plc

Job Ref ID: 80246210A-0001
Date Posted: 9/16/2024

Job Description
To provide an effective Query Resolution service in a professional,
friendly manner with internal as well as external clients to understand
the risks associated with handling clients’ queries and dissemination of
confidential information. Be the first point of contact for routine
clients’ queries. The incumbent should be able to converse in mandarin.

Qualifications
Minimum Qualifications

• Type of Qualification: Degree
• Field of Study: Business Commerce

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Experience Required
Service Management
Operations
3-4 years
Sound knowledge of Business processes when dealing with facilitating
payments’ instructions for clients and when dealing with client’s
queries. Sound knowledge of regulatory requirements while handing
client’s queries Global markets and Personal Banking experience.

Additional Information
Behavioral Competencies:

• Checking Details
• Conveying Self-Confidence
• Establishing Rapport
• Examining Information
• Following Procedures
• Generating Ideas
• Interacting with People
• Making Decisions
• Managing Tasks
• Meeting Timescales
• Taking Action
• Team Working

Technical Competencies:

• Customer Understanding (Business Banking)
• Product and Services Knowledge
• Product Related Systems (Business Banking)
• Mandarin Language