Technical Support & Sales Officer at Cynetica IOT Limited

Technical Support & Sales Officer at Cynetica IOT Limited September 2024

Job Title: Technical Support & Sales Officer
Department: Customer Success
Reports To: Customer Success Manager
Job Type: Full-time
Location: Dar es Salaam, Tanzania

Company Overview:
Cynetica
IOT is a forward-thinking company dedicated to maximizing asset value
through intuitive solutions. Our mission is to empower partners by
leveraging innovative IoT technology to provide real-time insights,
predictive analytics, and intelligent automation, ultimately optimizing
efficiency and value. We are driven by core values of trustworthiness,
innovation, client-centricity, excellence, and collaboration. Our
approach is encapsulated by our motto: Simplified asset visibility;
optimized action. Through cutting-edge IoT systems, we help our clients
perceive, analyze, and act, ensuring their operations run seamlessly and
their assets reach their full potential.

Our Core Values:

• Trustworthiness: integrity, confidence, ethics, and transparency.
• Innovation: tenacious, adaptable, creative and curios.
• Client-centricity: empathy, customer service, accountability and personalization.
• Excellence: resourceful, quality, attention to detail and passion.
• Collaboration: teamwork, communication, inclusivity and respect.

About the Role:
The
successful candidate will provide exceptional technical support to our
clients while identifying opportunities to expand our services. They
will build strong relationships with our clients and ensure our fleet
management and telematics solutions deliver maximum value. In this role,
the successful candidate will gain exposure to the fleet management
industry while developing foundational skills in technical
troubleshooting, customer service and sales techniques.

Key Responsibilities:

• Technical
  Support: Provide first-line technical support for clients,
  troubleshooting software and hardware issues, guiding them through
  system utilization and resolving problems in a timely manner.
• Customer Service: Build rapport with clients, ensure all queries are
  handled professionally and cultivate a reputation for exceptional
  service.
• Sales Support: Identify opportunities where clients
  could benefit from additional services or expanded use of our platform.
  Collaborate with the sales team to qualify leads and support the sales
  process.
• Training & Development: Offer guidance and
  training to clients on platform usage, helping them fully utilize our
  telematics solutions.
• Documentation & Reporting: Maintain accurate records of client interactions, support tickets and sales lead generation.

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Qualifications, Skills and Knowledge:

• Bachelor’s Degree or Diploma in Computer Science, Information Technology or a related field.
• Prior experience in a technical support or sales role will be an added advantage.
• Knowledge of basic sales principles.
• Excellent communication, problem-solving, and time management skills.
• Customer-centric mindset with the ability to provide empathetic assistance.
• Eagerness to contribute to both customer satisfaction and sales targets.

Terms of Service: The successful candidates will be placed on a Fixed Term Contract.

MODE OF APPLICATION:
This is Full-time
job, All interested candidates should submit a resume and cover letter
highlighting their technical aptitude, customer service experience (if
any) in alignment with our company values to: hr@cynetica.co.tz by 25th September, 2024.