Customer Service Representative at Bayer Crop Science Tanzania

Customer Service Representative at Bayer Crop Science September 2024

• Job type: Full-time
• Position: Customer Service Representative
• Company : Bayer
• Location: Arusha

Bayer
AG is a German multinational pharmaceutical and life sciences company
and one of the largest pharmaceutical companies in the world.

About the job
At
Bayer we’re visionaries, driven to solve the world’s toughest
challenges and striving for a world where ‘Health for all, Hunger for
none’ is no longer a dream, but a real possibility. We’re doing it with
energy, curiosity, and sheer dedication, always learning from unique
perspectives of those around us, expanding our thinking, growing our
capabilities, and redefining ‘impossible’. There are so many reasons to
join us. But if you’re hungry to build a
varied and meaningful career in a community of brilliant and diverse
minds to make a real difference, there’s only one choice.

Role purpose

• Execution
  of the best-in-class service through effectively managing customers to
  ensure customers’ business needs are fulfilled and sales targets are met
  in partnership with the Commercial organization
• Key responsibilities and tasks Interact with customers (directly and via sales team members).
• Orchestrate the service relationship, acting as primary contact for assigned customer accounts
• Seek customer feedback to track satisfaction level and identify solutions to improve experience
• Receive,
  address & resolve any immediately addressable customer requests
  from customers and sales team members via structured communication
  (phone, email) e.g., order management – order entry, status check; order
  fulfillment – scheduling, ad-hoc – product returns.
• Receive, document & resolve Quality & Service complaints (make records and close the cases timely etc..).
• Influence Order in-take and delivery timing to achieve financial targets
• Manage
  internal communication and alignment with various stakeholders like
  Customer Facing Squads, Commercial Operations, Supply Chain &
  Distribution and other support function teams like Finance and credit
  etc.
• Provide overall business updates & reports and customer
  account info (e.g., availability dates, delivery scheduling, targets,
  progress reports)
• Ensure customer prioritization, delivery
  forecast targets and support product allocation management and reflect
  that in the SAP ERP System.
• Conduct training sessions and influence customers to adopt new processes, tools, and systems
• Identify
  and implement improvements in operational efficiency, customer
  experience, etc. through continuous improvements with system automation,
  system & process improvements and/or enhancements.
• Price Master Data management: Price confirmation on SAP with the Commercial Agreements team.
• Ensuring
  prices & discounts applied are compliant with the defined Price
  lists, payments terms & defined Market Funding Programs.
• Customer
  Master Data Management: Receive requests from commercial team,
  validate, document and submit to Master Data Teams for proper accounts
  creation & maintenance.
• Creation of new accounts on Salesforce and ensure maintenance of correct customer information in the system.
• Data
  analysis to generate weekly & Monthly report outs for squads to
  internal stakeholders – Commercial, Production, Planning, Finance,
  Supply Chain, Marketing & Quality departments on performance
  tracking, order status, open order and supply risks.
• Audit &
  compliance: Adherence to Global Guidelines and local policies to
  mitigate risks, Preparation & resolutions. Checks & balance
  between CS, Fin & CA (Pricing, customers, products)
• Participate
  in customer service-related projects or initiatives, providing input
  and expertise to drive positive customer experiences and business growth
• Attend to any other duties assigned in line with job expectations

Key Working Relations:

• Reports to SCM Operations Lead
• Supply Chain Operations Planner
• Customers/Customer Facing Units
• Country
  / country group leadership team, Commercial (incl. customer squads),
  Marketing, Regulatory, Finance & Controlling teams
• Country SCM/CS team
• Regional Planning, Distribution, Customer Service, Data and Digital and other regional mission teams
• Commercial Agreements

Read Also:

• NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)

• CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
• Download Your National ID (NIDA) Number  Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA! 
• PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE! 
• Free
  CV Writing and Download, Cover/Job Application Letters, Interview
  Questions and It’s Best Answers plus Examples. Click Here!

Experience, Skills and Qualifications

• BS/BA/Bcom in Business / Supply Chain Management, or related fields required; MS/MBA preferred
• 3-5
  years of operational experience in Customer Service, Commercial,
  Logistics, Supply Chain & Administration, incl. managing teams
  (Strong domain knowledge in agriculture preferred)
• Key
  competencies: customer focus, strategic mindset, results orientation,
  collaboration, agility, conflict management, decision making, strong
  communication, interpersonal, negotiation, relationship management
  skills
• Knowledge of IT systems and tools, e.g. SAP ERP, Sales Force, EDI preferred
• Proficiency in English, Kiswahili, speaking any other Country Language is a pre

Bayer
welcomes applications from all individuals, regardless of race,
national origin, gender, age, physical characteristics, social origin,
disability, union membership, religion, family status and pregnancy. We
are committed to treating all applicants fairly and avoiding
discrimination
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.