Regional Business Manager at Sun King Tanzania

Regional Business Manager
Job type: Full-time
Role: Regional Business Manager
Location: Across the Country
Reporting To: Country Business Leader

Regional Business Manager at Sun King Tanzania September 2024

About Sun King
Sun
King is the world’s leading off-grid solar energy company, combining
cutting-edge product design, fintech, and field operations to deliver
energy access for the 1.8 billion people who live without an affordable
and reliable electric grid connection. Sun King has connected more than
20 million homes to solar power across Africa and Asia, adding over
200,000 homes each month.

Sun King makes solar products
affordable to low-income households and businesses via ‘pay-as-you-go’
purchase financing. Sun King installs solar after customers pay a small
deposit. Customers then make small, manageable payments of as little as
US $0.11 a day via mobile money or cash.

Instead of paying for
expensive, polluting, and health-damaging kerosene for lighting or
diesel for power, customers unlock savings through accessing solar power
and after one to two years of payments, customers own their solar
equipment outright.
To date, our Sun King solar products have saved customers more than $4 billion cumulatively.

Sun
King collects payments digitally through mobile money systems and its
28,000 field agents — over 650,000 payments each day. Embedded
electronics inside each Sun King device regulate usage based on
payments, similar to the operation of a pre-paid mobile or electricity
meter.

From cost-effective solar systems that provide home
lighting and phone charging to robust solar inverters that can power
high-energy appliances such as laptops, computers, refrigerators, and
more, effectively acting as a full stand-in for grid power, Sun King’s
products cater to a wide range of income segments and energy needs.
Leveraging its proven distribution network and brand, Sun King is
expanding its range of products and services to encompass clean cooking,
electric mobility, entertainment, and more, aiming to address the needs
of our underserved customers.

Sun King employs 2,800 full-time
staff in 12 countries, with specialities spanning product design, data
science, logistics, customer service, sales, software, operations, and
more — all with a passion to serve off-grid families.

Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.

About the Role:
The
Regional Business Manager will lead sales, collections and entire
business operations in the region they are assigned to, for the direct
distribution of Sun King Solar products sold on Pay-As-You-Basis (also
called and recognized as “EasyBuy” Business unit). This is done through a
large network of agents called as “Energy Officer” who visit
door-to-door and sell. EasyBuy technology and services allows customers
to purchase units by paying for their Solar products in small
installments, thus ensuring they are extremely affordable for off-grid
or rural customers.

The Regional Business Manager is ultimately
accountable for generating sales, ensuring collections are timely and
accurate and keeping the entire direct distribution network growing
rapidly in a sustainable manner, with the help of his team that
typically consists of Area Business Managers, Sun King Store Executives,
and Energy Officers of the region.

Key responsibilities:

• Hire,
  retain and motivate the entire regional team for superior performance:
  Regional Business Manager’s team typically consists of Area Business
  Managers, Sun King Executives, Regional Mentor, Customer Loyalty
  Executives and Energy Officers (there may be some variations depending
  upon the region). RBMs are expected to ensure they create world-class
  winning team in their regions, who are disciplined, process-driven and
  committed to deliver the best customer experience.
• Training:
  Provide training to the ABMs and Energy Officers on several aspects of
  the business such as sales, collections, product, technical, inventory
  and logistics related. Ensure that they are fully supported and lead in
  the best professional manner demonstrating highest levels of integrity,
  ethics and professionalism while dealing with Sun King customers.
• Provide
  role clarity to ABMs, Regional Mentors, and Sun King Store Executives
  and Customer Loyalty associates, Area Retail Coordinators: Provide
  complete clarity to the regional team related to their day-to-day tasks,
  sales & collections plans, routes and targets. This includes,
  ensuring that your sales team has a pre-agreed sales route/area to sell
  in, they understand how to demonstrate and sell Sun King products, they
  have the confidence to be able to present and resolve basic customer
  queries on the spot and they have access to Regional Business Manager at
  all times in case of questions and concerns.
• Field visits: Have
  a weekly touchpoint with every ABM and Top 10 Energy Officers in each
  area – either through in-person meetings, making a joint sale or having a
  call. Resolve all possible issues faced by the Energy Officers and
  report them to your Regional Business Manager, every week. Ensure that
  first 10 sales of each Area Business Manager are done along with the
  Regional Business Manager in the area, along with some Energy Officers
  to ensure that the core sales and collection process is fully understood
  by each ABM.
• Conduct Joint Field work with ABMs: Conduct joint
  field work with a group of Energy Officers to provide sales and
  collection training on a weekly basis and drive EO engagement. This
  includes doing night activations, market activations, visiting local
  communities and gatherings such as SACCOs, Self Help groups, retail
  centres and markets to make group sales.
• Exceed your sales &
  collections targets: Meet or exceed sales and collection targets
  established and agreed on 2nd of every month with your sales leadership.
  Provide daily, weekly updates on sales, EO recruitments, Customer
  issues and resolutions, New Area Launch preparations as expected and
  agreed with your Manager. Drive robust field sales processes: Review
  sales and collection progress with your ABMs daily and provide adequate
  training to them on driving better collections in your areas. This
  includes, customer and area profiling, ensuring regular and timely
  collection follow-ups, resolving customer issues to ensure they make
  payments and ultimately repossessing the systems as a last recourse in
  case the customer defaults.
• Remain externally focused: Keep an
  eye on competition within your region and ensure you take adequate
  measures to protect and grow our business from competitive pressures.
  Pro-actively inform your leadership team and take measures to ensure Sun
  King remains a paramount brand name in solar products for your area.
• Resolve
  customer issues: Provide world-class support to your customers as it
  relates to product delivery, training on how to use and make payments,
  installation, after sales warranty issues. Ensure that you work with
  your Energy Officers to establish clear expectations and processes to
  resolve all customer issues within 24 hours.
• Control Marketing
  & Other Support spend: Provide adequate marketing support &
  equipment (such as smartphones) necessary to all your Areas. Ensure we
  get maximum return on investment for all the costs we incur in areas of
  marketing, supply chain, store maintenance and smartphone issuance.
• Review
  meetings with Areas: Ensure that ABMs are conducting periodic table
  meetings and reviews with all Energy Officers under their purview.
  Conduct surprise visits to field meetings and areas to ensure that the
  sales processes and standards observed are that of the highest quality.
  Recognize outstanding performers from time to time and ensure the
  motivation of the entire regional team is maintained at an all-time
  high.
• Grow Retail presence: Ensure the retail network in your
  Area grows with the help of an Area Retail Coordinator, hired under each
  ABM. Ensure all retail-related activities are followed per process and
  the base of high-selling retailer grows exponentially within your area
  of operation.

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The ideal candidate has:

• Degree or Diploma in any educational background.
• At
  least 4 years of field sales experience in the same region. Preferably
  having worked in Micro-Finance, Banking or Telecom field sales role.
• Passionate about working with rural, off-grid consumers and resolving their issues.
• Entrepreneurial
  Spirit with qualities of being able to work independently and figure
  things out with innovative thinking, problem-solving skills and presence
  of mind.
• Process oriented individual and work style, is able to work independently and lead the area.
• Driven
  by the social mission to provide energy to consumers and employment to
  rural communities. Should be a values-driven individual.
• Good communication and interpersonal skills to be able to build and lead large EO teams.

We
are looking for someone who is driven, passionate and excited about the
opportunity to bring honest, affordable, energy to homes in Africa and
Asia. If this sounds like you, we would love to hear from you.

Greenlight
Planet offers competitive compensation, a fun, supportive work
environment, and opportunities for continued professional growth within a
fast-growing global enterprise.

Greenlight Planet believes in
equal opportunity for all people: We do not discriminate based on race,
color, religion, sex, marital status, sexual orientation, national
origin, HIV/AIDS status, or disability.
How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.