Prestige Banker at ABSA Bank Limited

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ABSA Group Limited Jobs 2024

About Us

Truly African
We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.

Absa
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.

Absa Group Limited
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.

We
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Zambia.

Prestige Banker

Prestige Banker at ABSA Bank Limited September 2024

• locations Tanga Branch – ABT
• time type Full time
• job requisition id R-15967481

Empowering Africa’s tomorrow, together…one story at a time
With
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.

My Career Development Portal:
Wherever you are in your career, we are here for you. Design your
future. Discover leading-edge guidance, tools and support to unlock your
potential. You are Absa. You are possibility.

Job Summary
Based in a branch will have responsibility for
selling products and servicing customer needs on a proactive and
reactive basis. The role holder will be required to meet minimum
performance standards across service and sales meeting a minimum number
of sales per week based on an appropriate product mix. The role is based
in a named Branch, but the role holder will be expected to work in and
support other local branches as and when required. The role operates
using pre-programmed systems and well-defined procedures, but there may
be times when the role holder must address unforeseen situations,
escalating to more senior level as appropriate.

Job Description
95% Sales & service:
•
Opening Current accounts, savings products, packaged loan products,
card products, and any other bank product or service assigned for sales,
etc.
• Undertake customer service initiatives/requirements for face-to-face customers to pre-determined service standards
• Opening Current accounts, savings products, packaged loan products, card products etc.
•
Building relationships with existing customers to pro-actively
anticipate and address future customer needs and identify sales
opportunities.
• Cross-sell appropriate customer needs related products face to face
•
Complete follow-up paperwork and undertake administration activities to
ensure effective, efficient, and compliant operation of the branch.
• Assist customers in completion of Bank stationary, forms etc.
• Introduce customers to appropriate product/segment specialists
• Undertake in-bound and out-bound marketing, special campaigns, promotions etc.
• Deal with handling complaints in the Banking Hall
• Review merchandising – general Banking Hall appearance, displays, cleanliness, tidiness etc.
• Works to achieve service and sales targets
• Maintain statistics and monitor progress of target reporting
• Ensure on boarding process and relationship deepening.
• Delivering an individual assigned financial target on local business

5% Business Management:
• Maintain statistics and monitor progress of target reporting

Risk and Controls Objectives
Ensure
that all activities and duties are carried out in full compliance with
regulatory requirements, Absa Operational Risk Framework and internal
Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
• Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
•
Adhere to Absa’s policies and procedures applicable to own role,
demonstrating sound judgement and responsible risk management.
•
Report all risk events / incidents / issues using the defined process
for your business area and help to understand why these happened and how
to prevent them in future. Proactively look for ways to improve the
control environment by considering what could go wrong in the processes
you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable
• All mandatory training completed to deadline

Be seen/heard doing/being…………
In an Operations context:
•
Maintaining a current understanding of customer needs, emerging trends,
sales and servicing best practice, etc., sharing it with colleagues and
applying it to day-to-day operations.
• Supporting, and where
appropriate leading, effective client meetings; understanding and owning
the customer’s goals, promoting the full range of Absa products, and
continuously developing long-term loyalty to the brand.
• Planning
and effectively managing their schedules and time to invest in high
value activities, building in buffer zones to cover ad-hoc activities.
In a People context.
•
Actively seeking feedback on their own performance from others and
taking action to develop and improve their own capabilities.
• Actively contributing to the development of a “team culture” across the Branch, including the Specialist sales teams.
• Being responsive to colleague queries and requests for support.

Have the following impact on………….
Customers:
• Experience a consistently high standard of well-integrated customer service across all Network and Specialist propositions.
• Feel important, appreciated and that their needs are understood.
• Feel confident that Absa can make and save their money.
•
Will readily sign up to appropriate, additional Absa’ products and
services when offered and will recommend others to Absa based on their
experience.

Colleagues:
• Collaborate with him/her routinely and naturally and treat them as a valued member of the Branch team.
• Demonstrate confidence in the role holder as a colleague.

The Business:
See
a motivated, high performing Branch team, working as one with their
branch and operations colleagues, to achieve, and often beat, their
plans and goals.
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Technical skills / Competencies
Skills & Competencies
What does the role holder need to be able to do/be good at doing?
• Keyboard skills to operate relevant Customer Systems
• Basic numeracy for maintaining sales records
• Tact and diplomacy
• Empathy
• Communication skills particularly oral
• Presentation skills
• Networking
• Commercial Awareness
• Building Relationships quickly
• Effective interpersonal skills (effective questioning and active listening)
• Service Excellence
• Personal Drive
• Ability to plan and organise

Knowledge, Expertise and Experience
Experience
What does the role holder need to have done before?
• Operated in a customer facing role where service is paramount
• Experience in service and sales environment
• Has experienced a target driven role

Knowledge
What does the role holder need to know/know about and/or be qualified in?
• Awareness of Banking products, tariffs and services and knowledge of bank systems
• Customer service standards
• IT literate
• Sales standards in line with regulation
• Competitor information in relation to products and service
• Fully conversant with all Personal Sector products/services/tariffs
• Detailed knowledge of relevant Customer systems to sell
• Good knowledge of Bank’s internal systems
• Awareness of Group Services e.g. Absa card, Credit Scoring Unit and Central Operations Processing
• A detailed knowledge of the Bank’s Account Opening Policies and Procedures

Other requirements specific to the role:
• Courtesy when dealing with a range of customers
• Initiative required to satisfy customer needs and seize sales opportunities

Training requirements specific to the role
Sales
process and selling training, service modules and minimum regulatory
training. Also includes technical training to ensure competence in
account opening, and various bank systems. Also:
• Personal Banker’s Course
• Sales & Marketing Course
• Credit Scored Personal Lending Products
• Account Opening Procedures
• Know Your Customer

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