Learning & Development Manager at Four Seasons Safari

About the location:
Join us deep in the heart of the
world’s most celebrated wildlife reserves, where the Big Five – the
lion, the leopard, the buffalo, the elephant and the rhinoceros – run
free on the endless, untamed landscape. Perched on a series of elevated
platforms and walkways, our Lodge sits next to an animal watering hole,
where you can watch a family of elephants stop for their morning drink.
Nestled in the heart of Central Serengeti amid wide-open plains, our
Lodge is just a 45-minute drive from the Seronera Airstrip, accessible
by connecting flights from three main airports within Tanzania.

This
beautiful lodge opened under the Four Seasons Hotels and Resorts family
in December 2012, and has 77 rooms including 12 suites and 5 villas, 3
stunning Food and Beverage venues, our unique Discovery Centre offering
an interactive experience where you can learn about the wildlife,
history and people of the Serengeti, Kijana Kids Club, a spa with 6
free-standing treatment pavilions offering bespoke rituals and
treatments that celebrate Africa’s magic and mystique, fitness center
and a dedicated team bringing your magical wildlife safaris experiences
to life.

ESSENTIAL FUNCTIONS:
1. Helps drive service quality assurance program

• Partners with peers and superiors to determine performance gaps and learning needs
• Works
  with training council to review key metrics (glitches, LQA, Coyle,
  standards missed, GES scores) and plans training activities accordingly
• Is involved in ensuring the necessary training and learning is conducted in departments on a consistent basis
• Trains managers to train their employees in the needed skills area

2.
Manages an effective standards training program and ensures Standards
Training Manuals are updated regularly and training checklists are
turned in for new hires
3. Maintains an effective Designated Trainer (or Learning Coach) programme.

• Responsible
  for an indirect reporting relationship with the Designated Trainers,
  ensuring their roles and responsibilities are supported, developed, and
  adhered to in standards achievement and improved guest satisfaction.
• Trains
  new Designated Trainers (DT) when required and regularly coaches and
  develops Designated Trainers (DT) in their role and responsibilities

4. Bases the direction for learning on a thorough Learning Needs Analysis.

• Creates and produces an annual Learning Needs Analysis (LNA) and Training Plan aligned to property’s goals & budget cycle.

5. Designs solutions for learning needs by rapidly creating and developing learning programs that target performance gaps.
6. Evaluates the effect of training programs and initiatives through measuring results and monitoring behavioural change.
7. Coordinates and co-facilitates all components of EMBARK for all new hires to standard.
Leadership & Talent Management

• Co-facilitates and/or coaches others to facilitate Management Development Programs (MDP) and Toolkits
• Is certified to deliver the STEPS program (Supervisory Development Program) and adapts the program to local needs
• Creates and develops blended learning programs that target management competencies
• Assists Managers with writing their development plans, ensuring the contents are focused on experience-based learning
• Ensures new managers to the company are given the knowledge and skills to successfully complete their 90-day probationary period
• Ensures every college recruit completes a structured program with learning objectives
• Supports the HR department with the Top Talent program

General

• Regularly benchmarks the learning function with Corporate Learning Success Levels
• Markets the learning function’s programs, initiatives, and e-Learniing
• Prepares and produces monthly and quarterly training calendars that reflect performance gaps and learning needs
• Prepares
  and maintains training attendance records in Workday Creates and
  adheres to an annual budget for all training programs, initiatives, and
  learning resources Is an active member of the Bluewater innovation
  committee Coordinates and organises programs facilitated by internal and
  external trainers
• Participates in and/or supports Lodge Committees (e.g. Safety Committee, Green Committee, etc.)
• Assists in coordinating and participates in employee relations events
• Attends
  scheduled Learning Manager conference Comply with Four Seasons’
  Category One and Category Two Work Rules and Standards of Conduct as set
  forth in Employee handbook.
• Works harmoniously and professionally with co-workers and supervisors.
• May be required to temporary relocate to Arusha logistics office to help.

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NON-ESSENTIAL FUNCTIONS:
Organize and supervise all employee recreation programs include parties, general meetings, employee relations events, etc.
Respond
to and attend any related hearings for all employee claims against the
Lodge including Workers’ Compensation, Unemployment, Department of Labor
and Wage & Hour concerns.
Actively support the Lodge Committees (incl. Safety, Green, Cafeteria, etc).
Ensure that the cafeteria, employee entrance and Accommodation areas are clean and orderly.
Perform any other duties as assigned by Management.
May be required to temporary relocate to Arusha logistics office to help.

KNOWLEDGE AND SKILLS:
Education:

• College education or equivalent experience

Experience:

• Experience
  required by position is from two to four years of employment in a
  related position with Four Seasons or other organization.

Skills and Abilities:

• Requires a general working knowledge of Labor laws.
• Working knowledge is generally learned on-the-Job or through a series of professional certifications.
• Requires knowledge of the ability to operate computer equipment.
• Ability to read and speak and write English.

How to Apply:
This is Full-time Job, To submit your application, please follow the link provided below.