Reservations & Ticketing Agent at Qatar Airways Tanzania

Qatar Airways Tanzania

Reservations & Ticketing Agent – Dar Es Salaam
Tanzania – TZ Location Dar Es Salaam – DAR, Tanzania – TZ Category Customer Service Job Id 212540

Reservations & Ticketing Agent at Qatar Airways August 2024

We are pleased to announce an incredibly exciting opportunity to join our Reservations team in Dar Es Salaam as Reservations and Ticketing Agent.

About the role
We
are currently recruiting Reservations and Ticketing Agent for Dar Es
Salaam, Tanzania. In this role you are expected to provide a full
service-oriented professional reservations and ticketing service to all
customers and travel businesses either through telephone calls or in
person meetings in order to achieve optimal customer satisfaction and
achieve annual budget revenue targets.

Key accountabilities Make and confirm reservations for passengers.

• Arrange Reservations and routing using timetables, airline manuals,
  reference guides, and tariff book and proper issuance of ATB for all
  types of ticketing transactions.
• Assist mishandled passengers such as NOREC/DNB to reduce passenger complaints.
• Issue tickets quoting correct fare to reduce passenger complaints and debit notes.
• Advice on changes in flight plan or to cancel or confirm reservation.
• Advice load control personnel and other stations on changes in
  passenger itinerary to control space and ensure utilization of seating
  capacity on flights.
• Ensure that the sales report is closed on time.
• Initiate and promote QR product to generate the revenue.
• Record and process reservations made by phone/fax/e-mail; actions telex messages and authorities.
• Handle Help desk – assist travel agents with seat confirmations, upgrade/downgrade proposals.
• Issuance of MCO’s and refunds; process lost tickets and time barred tickets.
• Examine passenger ticket to direct/advise passenger correctly.
• Plan route and compute ticket cost, using schedules, rate books, and computer.
• Determines whether space is available on travel dates requested by customer.
• Telephone customer or Travel Agent to advise of changes with travel
  conveyance or to confirm reservation, as well as alternate available
  options.
• Sell and assemble tickets for transmittal or mailing to customers.
• Answer inquires made by travel agencies or transportation firms, such
  as airlines, bus companies, railroad companies, and steamship lines.

Be part of an extraordinary story
Your
skills. Your imagination. Your ambition. Here, there are no boundaries
to your potential and the impact you can make. You’ll find infinite
opportunities to grow and work on the biggest, most rewarding challenges
that will build your skills and experience. You have the chance to be a
part of our future, and build the life you want while being part of an
international community. Our best is here and still to come. To us,
impossible is only a challenge. Join us as we dare to achieve what’s
never been done before. Together, everything is possible
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Qualifications
To be successful in this role you will need.

• Bachelor’s Degree or Equivalent with 1 year of job-related experience
• Recognized IATA / Airline Basic Tariff Course will be an added advantage.
• Fair knowledge of World Geography.
• Excellent English language communication skills – spoken/written.
• Thorough knowledge of special rates/ offers / promotions.
• Proven ability to manage room sales with due regard to the Revenue.
• Ability to adhere to Management policy and target sales mix to
  achieve maximum room revenue, ensuring every opportunity to sell is
  taken.
• Demonstrate Quality Consciousness.

About Qatar Airways Group:
Our
story started with four aircraft. Today, we deliver excellence across
12 different businesses coming together as one. We’ve grown fast, broken
records and set trends that others follow. We don’t slow down by the
fear of failure. Instead, we dare to achieve what’s never been done
before. So whether you’re creating a unique experience for our customers
or innovating behind the scenes, every person contributes to our proud
story. A story of spectacular growth and determination. Now is the time
to bring your best ideas and passion to a place where your ambition will
know no boundaries, and be part of a truly global community.
Closing Date: 10-09-2024