4 New Jobs at Tanzania Commercial Bank (TCB) August 2024

POSITION OBJECTIVE
The
Senior Relationship Officer (Card Business) is responsible for
overseeing the development, implementation, and management of the TCB
bank’s card products, including credit, debit, and prepaid cards. This
role focuses on driving growth, ensuring compliance, enhancing product
offerings, and maximizing customer satisfaction.

KEY RESPONSIBILITIES

• Product
  Management: Lead the development, enhancement, and management of card
  products to meet customer needs and achieve business objectives.
• Strategic
  Planning: Develop and execute strategic plans to drive the growth and
  profitability of the card business. Market Analysis: Conduct market
  research and competitive analysis to identify trends, opportunities, and
  threats in the card industry. Customer Experience: Work to improve the
  customer experience by optimizing card features, benefits, and services.
• Cross-Functional
  Collaboration: Collaborate with marketing, sales, compliance, risk, and
  IT teams to ensure successful product launches and ongoing product
  management.
• Vendor Management: Manage relationships with card
  networks, processors, and other vendors to ensure high-quality service
  delivery and negotiate contracts and agreements. Performance Monitoring:
  Establish and monitor KPIs to track the performance of card products,
  including usage, profitability, and customer satisfaction.
• Regulatory
  Compliance: Ensure all card products comply with relevant regulations
  and internal policies. Budget Management: Develop and manage the budget
  for the card business, ensuring effective allocation of resources.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Holder
  of Bachelor Degree in Business Administration, Innovation Management,
  Arts in Design, Arts in Digital Media, Arts in Graphics Design,
  Marketing or equivalent qualifications from recognized institutions.
  Must have at least seven (7) years of experience in Card Services,
  Product Management, Banking Industry,
• Technology Industrial or Financial Institutions with; Strong analytical and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Proven ability to manage and grow a card business.
• In-depth knowledge of the card industry, including regulations, trends, and best practices.
• Strong sales and negotiation skills.
• Excellent communication and interpersonal skills.
• Ability to understand and explain complex digital products and services.
• Customer-focused with a strong commitment to delivering high-quality service.
• Proactive and self-motivated with a results-oriented mindset.
• Basic understanding of digital technologies and trends.
• Proficiency in using CRM software and other sales tools.

PERSONAL ATTRIBUTES AND BEHAVIORAL COMPETENCIES

• Ability to demonstrate Tanzania Commercial Bank core values: – Customer
• Focus, trustworthy, Creativity, Teamwork and Excellence Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor.

Principal Relationship Officer (Digital Usage And Retention)
Principal Relationship Officer (Digital Usage And Retention) at TCB Bank August 2024
Position: Principal Relationship Officer Retention) (Digital Usage and
Department: Digital & innovation
Reports to: Manager Digital & Innovation
Location: Head Office- Dar es Salaam

POSITION OBJECTIVE
The
Principal Relationship Officer (Digital Usage and Retention) is
responsible for developing and implementing strategies to increase the
adoption, engagement, and retention of TCB bank’s digital banking
products. This role will focus on understanding customer behaviors,
identifying opportunities for improvement, and executing initiatives to
drive digital adoption, enhance customer experience and loyalty.

KEY RESPONSIBILITIES

• Strategy Development: Develop and execute strategies to drive the usage
  and retention of digital banking products, including mobile banking
  apps, Internet banking, and other digital services.
• Customer
  Insights: Analyze customer data to understand usage patterns, identify
  pain points, and segment customers for targeted campaigns. Retention
  Programs: Design and implement retention programs and campaigns to
  reduce churn and increase customer lifetime value. Product Enhancement:
  Collaborate with product management and IT teams to recommend and
  prioritize enhancements to digital banking products based on customer
  feedback and usage data.
• Marketing Collaboration: Work closely
  with the marketing team to develop and execute promotional campaigns
  aimed at increasing product adoption and usage.
• Performance
  Tracking: Establish metrics and KPIs to measure the effectiveness of
  usage and retention initiatives. Regularly report on performance and use
  insights to optimize strategies. Customer Support: Partner with
  customer service teams to ensure highquality support for digital banking
  users and address any issues that may affect retention.
• Training and Education: Develop educational materials and programs to help customers fully utilize digital banking products.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Holder
  of Master’s Degree in one of the following fields; Business
  Administration, Innovation Management, Arts in Design, Arts in Digital
  Media, Arts in Graphics Design, Marketing, Computer Science, Electronic
  Science & Communication or equivalent qualifications from recognized
  institutions. 
• Must have working experience of at least thirteen (13) years in related fields, knowledge and skills on the following;
• Digital Banking, Product Management, Customer Retention
• Strong analytical skills with the ability to interpret data and make datadriven decisions.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute successful customer retention programs.
• Knowledge of digital banking products and trends.
• Experience with CRM software and customer segmentation techniques.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.

PERSONAL ATTRIBUTES AND BEHAVIOURAL COMPETENCIES

• Ability to demonstrate Tanzania Commercial Bank core values: – Customer
• Focus, trustworthy, Creativity, Teamwork and Excellence Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor

Principal Relationship Officer (Merchants and Channels Distribution)
Principal Relationship Officer (Merchants and Channels Distribution) at TCB Bank August 2024
Position: Principal Relationship Officer (Merchants and Channels Distribution)
Department: Digital & innovation
Reports to: Manager Digital & Innovation
Location: Head Office- Dar es Salaam

POSITION OBJECTIVE
The
Principal Relationship Officer (Merchants and Channels Distribution) is
responsible for leading the efforts to acquire new merchants and manage
the distribution channels for TCB bank. This role involves developing
and executing strategies to expand the merchant base, optimizing
distribution channels, and ensuring high levels of merchant
satisfaction.

KEY RESPONSIBILITIES

• Merchant Acquisition: Develop and implement strategies to attract new
  merchants to the bank’s network, focusing on both small businesses and
  large enterprises.
• Distribution Management: Optimize
  distribution channels to ensure efficient and effective delivery of
  merchant services. This includes direct sales, partnerships, and
  third-party distributors. 
• Sales Leadership: Lead and manage the
  merchant acquisition team, providing direction, training, and support
  to achieve sales targets. 
• Market Research: Conduct market
  analysis to identify opportunities for merchant acquisition and
  distribution. Stay updated on industry trends, competitor activities,
  and regulatory changes.
• Relationship Building: Build and
  maintain strong relationships with merchants, partners, and
  distributors. Ensure high levels of merchant satisfaction and retention.
• Performance
  Tracking: Establish and monitor key performance indicators (KPIs) to
  assess the effectiveness of acquisition and distribution strategies.
  Regularly report on performance and make data-driven adjustments.
• Product
  Development: Collaborate with product management to develop and enhance
  merchant services that meet market demands and customer needs. 
• Compliance:
  Ensure all acquisition and distribution activities comply with relevant
  regulations, industry standards, and internal policies.
• Budget
  Management: Develop and manage the budget for merchant acquisition and
  distribution activities, ensuring efficient use of resources.

QUALIFICATIONS, SKILLS & EXPERIENCE

• Holder
  of Master’s Degree in one of the following fields; Business
  Administration, Innovation Management, Arts in Design, Arts in Digital
  Media, Arts in Graphics Design, Marketing, Computer Science, Electronic
  Science & Communication or equivalent qualifications from recognized
  institutions. Must have working experience of at least thirteen (13)
  years in related fields, knowledge and skills on the following;
• Digital Banking, Product Management, Customer Retention e merchant acquiring, distribution management, sales.
• Strong analytical skills with the ability to interpret data and make datadriven decisions.
• Excellent communication and interpersonal skills.
• Proven ability to develop and execute successful customer retention programs.
• Knowledge of digital banking products and trends.
• Experience with CRM software and customer segmentation techniques.
• Strong project management skills and the ability to manage multiple initiatives simultaneously.

PERSONAL ATTRIBUTES AND BEHAVIORAL COMPETENCIES

• Ability to demonstrate Tanzania Commercial Bank core values: – Customer
• Focus, trustworthy, Creativity, Teamwork and Excellence Ability to priorities work and to meet deadlines.
• Ability to work quickly, accurately and consistently when under pressure.
• A methodical and well-organized approach to work.
• Mature and able to work in a confidential environment.
• Has sound judgment, common sense and good humor.