Head of Transactional Banking at NBC Bank Limited

National Bank of Commerce

Head of Transactional Banking

• locations Head Office NBC
• time type Full time
• job requisition id R-1596692

Head of Transactional Banking at NBC Bank Ltd August 2024

NBC
is the oldest serving bank in Tanzania with over five decades of
experience. We offer a range of retail, business, corporate and
investment banking, wealth management products and services.

Job Summary
Responsible for facilitating the development,
delivery and management of cash and Trade management products to a
demanding portfolio of Commercial and SME clients. The role holder will
have specific accountability for delivering the overall growth of the
Transactional banking unit. This includes Implementation of acquisition,
Retention, and expansion strategies for all segments.

Job Description​
Accountability: Sales and Services 30%

• Maintenance of the client relationships for “priority” clients
• To
  provide guidance and support to the cash and trade management teams on
  the identification and closure of client transactions across the
  portfolio.
• Monitoring of sales targets and deal pipelines to ensure targets are achieved.
• To
  drive initiatives that require cash and trade management support such
  as liability drives as well as off-balance sheet assets.
• Provide
  solutions and structures for client’s transactional requirements both
  cash and trade finance including structured trade commodity finance.
• Provide solutions and structures for client’s financial securities custody requirements.
• Drive Sales of new cash and trade management solutions.
• Assist Commercial and SME Sales teams develop relationship plans for their client base.
• Create
  the suitable structure for the best trade finance products, including
  end to end process flow between front office and back-office functions.
• Negotiate
  the best price with the view to maximize potential income from trade
  finance and cash deals. Always ensure that you take a view of the big
  picture in determining prices for clients against the cost of the
  solution/product.
• Liaise with business bankers and the Foreign
  Trade Service to deliver seamless after sale service for Trade Finance
  transactions.
• Reconciliation and corrective action
  responsibility for accounting of portfolio clients, benchmarking closed
  pipeline deals/transactions against NBC trade reporting to ensure no
  income leakage.
• Coordinate end to end collating and analyzing
  customer information on Cash and Trade Finance performance monthly by
  customer and relationship manager. Flag customer accounts showing
  reduced volumes and initiating remedial action through prescribed action
  plans.
• Initiate Structured and commodities Trade Finance deals
  and work closely with group structured team to ensure early closure of
  the deals.

Accountability: – Business Management 30%

• Responsible for driving the cash and trade management team towards achievement of revenue/ balance sheet targets.
• Ensure performance indicators meet market demands.
• Monitor and drive income across all cash and trade management revenue lines.
• Monitor costs associated with the cash and trade management team including budgets and products developments costs.
• Working
  with the Group Head of Cash and Group Head of Trade to support the
  growth of NBC to be the ‘Go – To’ transaction bank in Tanzania.
• Manage
  product tariffs for cash and trade management tariffs through
  consulting SME and business banking relationship teams on pricing,
  solutions, issues to do with product/service performance, business
  practices/ideas and best practices.
• Monitor level of complaints and quality of complaint handling
• Grow portfolio value in line with agreed targets.

Accountability: – People Management 15%

• Responsible for setting team objectives, including revenue targets, (in conjunction with the Business Banking Director).
• Ensure implementation of PDs (inc. PD Plans) for all team members
• To
  facilitate support, guidance, advice, and training to product managers,
  in addition to play a strong catalyst role to RMs to support product
  take-up and usage.
• Responsible for ensuring the cash and trade
  management team works closely with the relationship management team to
  ensure relationship plans are met and all cross-selling and sales
  targets are met.
• Help team members to identify strengths and weaknesses in their own skills and attributes, through regular review and feedback.
• Review employees’ self-development plans and ensure training and development needs are accommodated.
• Assist staff to meet NBC Limited Behavior and Values standards.

Accountability: Product Development – 15%

• To facilitate constant product innovation to enable NBC Limited to become a leading cash and trade management bank.
• Proactively
  research and stay abreast of market trends to ensure NBC Limited
  pro-actively develops and launches products/services that keep us ahead
  of the market.
• Stay abreast of developments at the Group Level to enable success transfer and assist in any development taking place.
• Seek regular feedback from product managers, relationship managers and clients on client requirements to aid development.
• Ensure
  smooth roll-out and implementation of new products/services including
  ensuring all business and risk sign offs are obtained.
• Communication
  to relationship teams on (new) product knowledge and product changes
  including training sessions and updates on competitive environment.
• Monitor
  and review products and processes regularly to ensure they are optimal
  and meet client needs environment by considering what could go wrong in
  the processes you operate and how errors could be prevented.
• Continuous and proactive engagement with regulatory bodies, unions where applicable.
• Drive
  growth of business in various sectors including Education, Health,
  Microfinance, SACCOS, Religious Institutions, NGO’s etc.
• Responsible to proactively manage Dormancy levels for SME and Commercial clients.
• Work with Head of SME to Manage and Commercialize Business Clubs
• Drive overall digital banking agenda.

Accountability: Risk and Control – 10%

• Understand of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
• Adhere
  to NBC Limited’s policies and procedures applicable to own role,
  demonstrating sound judgement and responsible risk management.
• Report
  all risk events/incidents/issues using the defined process for your
  business area and help to understand why these happened and how to
  prevent them in future. Proactively look for ways to improve control.
• Ensure
  that processes, control requirements and risk management frameworks
  that have been designed for the area are understood by all members of
  the team.
• For audit findings that have an impact on the area,
  work with the Head to understand what actions are required to close out
  findings. Implement required actions.
• During scheduled audits
  and management assurance reviews, ensure that all information required
  by the auditors are provided timeously.
• Ensure that the CIB and
  BB team understands all Trade compliance related requirements and
  highlight gaps to the required authority.
• Ensure that all regulatory requirements are adhered to.

Education

• Bachelor’s
  Degree / Advanced Diploma / Diploma in Banking, or finance, or any
  Technology related, or any related qualification (MBA in Finance or
  Banking is an added advantage)

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Experience required.

• At
  least 7 years banking experience with proven track record one of the
  following areas:Banking sales role, SME/commercial digital banking sales
• Banking operations, preferably SME/commercial digital banking
• Products developments, preferably SME/commercial banking

Knowledge & Skills:

• Strong formal presentation skills to gain acceptance to solutions, both internally and externally.
• Strong understanding of payments, collections, and Trade Finance including Structured Commodity and Trade Finance.
• Excellent comprehension skills to understand and interpret industry data and economic trends.
• IT knowledge and skills enough to drive digital banking agenda for SME and Commercial clients.
• Excellent diagnostic skills and rigorous approach to problem solving.

Competence

• Strong Leadership and team-working skills
• Learning and researching
• Creating and innovating
• Entrepreneurial and commercial thinking
• Relating and networking
• Deciding and initiating action
• Adapting and responding to change
• Communication skills – verbal and written.
• Analytical skills, Planning, Organizing & Negotiating skills.

Qualifications

• Analytical
  Thinking – Advanced (Meets all of the requirements), Bachelor`s Degrees
  and Advanced Diplomas – Business, Commerce and Management Studies,
  Commercial mindset – Senior (Meets all of the requirements), Customer
  Excellence – Service Management (Meets all of the requirements), Digital
  familiarity (Meets all of the requirements), Experience in a similar
  environment at junior specialist level, Openness to change (Meets some
  of the requirements and would need further development)

Deadline: 02nd September, 2024.