Corporate Customer Service Executive at AutoXpress Tanzania

AutoXpress Limited

Jobs in Tanzania 2024: Job Vacancies at AutoXpress Limited 2024

?AutoXpress Limited Jobs 2024

THE ROLE
This
position is responsible for managing and growing the corporate customer
portfolio, providing excellent customer service, and ensuring maximum
profitability. The Corporate Customer Service Executive will report to
the General Manager – Sales.

Job Location: Mbeya
PRINCIPAL ACCOUNTABILITIES

• Maintain existing customers through planned individual account support by calling and visiting regularly.
• Recommend and select the right product to suit the customer’s requirements.
• Cross sell other products by highlighting on their benefits.
• Identify new potential customers by obtaining market information and getting leads from existing clients.
• Communicate new products and services, special developments and any other useful information to customers.
• Ensure customer satisfaction by seeking customer feedback, analyzing, effectively and efficiently responding to any complaints.
• Obtain testimonials from customers.
• Create and maintain a fleet profile for all existing and potential customers.
• Carry out market research, competitors and customer surveys to identify emerging customer needs.
• Prepare weekly sales and activity reports and customer feedback reports and submit them to the branch manager/sales manager.
• Contribute in developing sales strategy for the company every beginning and midyear with your sales forecast.
• Oversee credit control function.
• Maintain confidentiality of customer information at all times.

KEY COMPETENCIES

• Strong focus on customer needs with a drive to exceed expectations.
• Excellent presentation and communication skills.
• Persuasive and influential, with a personable approach to building and maintaining relationships.
• Ability to follow instructions and procedures diligently.
• In-depth understanding of the company’s products and services, both commercially and technically.

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EDUCATION, EXPERIENCE, AND KNOWLEDGE

• Bachelor’s degree in a business-related discipline, with a focus on sales and marketing as an added advantage.
• At least 1 year of experience as a customer service assistant within our organization or
• 2-3 years in a similar position within the automobile industry.
• Proficient in computer applications.

MODE OF APPLICATION:
AutoXpress
Tanzania Limited is an equal opportunity employer and encourages
qualified candidates from diverse backgrounds to apply. Interested
candidates should send an application letter along with their CV to careers@auxptz.com no later than 8th September 2024.
Please quote “Application – Corporate Customer Service Executive” in the email subject line
Go to our Homepage To Get Relevant Information.
Only shortlisted candidates will be contacted.