Data and Analytics Manager at ENGIE Energy Access Tanzania

Data and Analytics Manager
Data and Analytics Manager at ENGIE Energy Access Tanzania August 2024
Job Title: Global Data & Analytics Manager
LocationBased in any of EEA’s 9 African markets
Reporting line: Global Commercial Performance Head
Job Grade: HL 16

We
are building a diverse and inclusive team, and this opportunity is open
to any qualified internal and external applicants. Women, candidates
from Africa and those with experience working on the continent are
particularly encouraged to apply for this role.

About
About ENGIE Energy Access (EEA)
ENGIE
Energy Access is the leading Pay-As-You-Go (PAYGo) and mini-grids
solutions provider in Africa. The company develops innovative, off-grid
solar solutions for homes, public services and businesses, enabling
customers and distribution partners access to clean, affordable energy.
The PAYGO solar home systems are financed through affordable instalments
from $0.19 per day and the mini-grids foster economic development by
enabling electrical productive use and triggering business opportunities
for entrepreneurs in rural communities. With
over 1,800 employees, operations in nine countries across Africa
(Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania,
Uganda and Zambia), over 1.9 million customers and more than 9 million
lives impacted so far, ENGIE Energy Access aims to impact 20 million
lives across Africa by 2025.
www.engie-energyaccess.com
www.linkedin.com/company/engie-africa
www.engie-energyaccess.com
https://www.linkedin.com/company/3055106

Job Overview
The
Global Data & Analytics Manager for Strategic Marketing will play a
crucial role in the Strategic Marketing department (which oversees
Sales, Marketing and Customer Experience). The role will be responsible
for empowering decision makers with real-time and right-sized data
insights and recommendations to improve performance and inform
strategies. This role requires an ability to work cross-functionally
with country teams and key central functions including Credit, Product,
Digital, Finance and others to develop and maintain strong business and
technology relationships, becoming a trusted partner to all
stakeholders.

The right candidate will be analytical, curious
and have a passion for solving problems through a data-driven,
customer-centric approach. Ideally, you would combine your analytical
capability with a background in commercial strategy, especially with
pricing, customer segmentation, customer experience and customer value
management. It is critical this role goes “beyond data” and communicates
actionable recommendations to key decision-makers; “forcing their hand”
if necessary to make the right strategic decision.

Responsibilities
Key Responsibilities

• Business intelligence, reporting & data visualization for Strategic Marketing
• Ad-hoc and project related analytics and performance insights
• Strategic planning and budgeting / forecasting related to Strategic Marketing
• People
  leadership, including direct leadership of data analysts (with full
  responsibility for the team’s workplan, coaching and professional
  development; and indirect leadership of country data analysts
  (mentoring, training and capacity development))
• Management of
  processes, systems and standards for Strategic Marketing reporting and
  analytics and alignment with data sources across EEA

Main Activities
Business Intelligence, Reporting & Monitoring (approx 30%)

• Develop effective business intelligence strategies and analytics /
  visualization solutions for Strategic Marketing for use by key decision
  makers (Global leadership, Managing Directors, Country functional leads,
  etc.)
• Design, develop and own interactive Tableau dashboards to
  track key performance indicators, summarize data trends, and to enable
  EEA markets to manage and monitor their performance
• Generate
  regular Strategic Marketing reports including: (1) monthly performance
  reviews; (2) monthly war room content for Global leadership (3) monthly
  reports to Global and ENGIE leadership; (5) quarterly “Deep Dives” on
  performance and other key topics by market; (6) preparation of Year in
  Review; (7) other ad-hoc requests from time to time
• Monitor on
  an ongoing basis performance against key metrics and agreed targets
  across EEA and markets, including financial and operational drivers,
  continuously identifying improvement opportunities, and communicating to
  key stakeholders

Analytics & Insights (approx 20%)

• Conduct
  ad-hoc rigorous analysis (including statistical analysis and data
  modeling) to evaluate strategic marketing performance, to form new
  insights, to highlight areas for improvement, and to drive decision
  making and strategies
• Oversee analytics projects to extract,
  manage, and analyze strategic marketing data from multiple applications
  or sources (including field research)
• Work closely with EEA Data to develop and validate predictive models, forecasts or other data tools for strategic marketing
• Provide
  support on broader analytical needs of the EEA Strategic Marketing
  team, including analysis of pilots, interventions, operations or field
  research work

Strategy & Planning (approx 20%)

• Work
  with the Strategic Marketing leadership and with EEA markets to ensure
  that strategies and plans are data-driven and informed by analytical
  insights
• Provide leadership and rigor in the development of
  Strategic Marketing performance targets for each market and for EEA on a
  consolidated basis, including leading the forecasting and reforecasting
  processes
• Develop functional goals and priorities for Strategic
  Marketing analytics and business intelligence which align with the
  overall strategy for EEA
• Design, scope out, implement, manage
  and monitor specific projects and initiatives to improve the accuracy,
  effectiveness and/or efficiency of EEA’s Strategic Marketing analytics
  and business intelligence outputs
• Keep abreast of industry best practices and standards for performance analysis, reporting, etc.
• Serve as a key stakeholder for the EEA Pricing Committee, advising country teams

Management, Training & Capacity Development (approx 20%)

• Lead a team of analysts (currently 2), including full responsibility for coaching and their professional development
• Manage the team’s work plan and workload to ensure delivery of agreed goals
• Work
  with EEA leadership and country leadership to enable decision makers to
  access and interpret BI tools, reports and analytical outputs, and to
  understand and analyze their performance an ongoing basis
• Coach country analysts to develop their analytical skills or their capacity to build localized dashboards and data views

Processes, Systems & Standards (approx 10%)

• Document and standardize business rules and definitions for key processes and metrics to ensure alignment of all stakeholders
• Work
  closely with other stakeholders and data users across the company to
  create and maintain controls systems and review standards which ensure
  data quality and prevent discrepancies
• Collaborate with data
  scientists, analysts and engineers to ensure and improve data
  availability, integrity, accuracy, and reliability

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Knowledge and skills Experience:

• At
  least 6–10 years work experience in fields such as in data analysis,
  statistics, financial analysis, business analysis, or similar,
  particularly in sectors like retail financial services or
  telecommunications
• Exceptional analytical skills and business
  judgement, with the ability to synthesize and interpret qualitative and
  quantitative data into practical strategy recommendations
• Able
  to query databases using SQL (requirement), experienced with data
  visualization tools (Tableau, D3, ggplot, etc.), financial modelling
  using Excel, and comfortable with basics of with database management,
  data engineering, basic accounting and financial reporting
• Outstanding communication skills, with the ability to influence key stakeholders to make evidence-backed and rational decisions
• Experience building, inspiring, leading teams with a wide variety of levels, experience and capabilities
• Strong
  experience and capability in commercial strategy, especially with
  pricing, customer segmentation, customer experience and customer value
  management
• Skilled in project management, with an exceptional ability to collaborate, influence, and execute against strategy
• Excitement
  about EEA’s mission and a deep desire to make an impact on off-grid and
  financially underserved customers in sub-Saharan Africa

Language(s):
English
French is a plus

We
thank all applicants for their interest, however due to the large
volume of applications we receive, only shortlisted candidates will be
contacted.

ENGIE is an equal opportunity employer, promoting
diversity and committed to creating an inclusive environment for all.
All applications are screened based on business needs, job requirements
and individual qualifications, without any regard to origin, age, name,
sexual identity, orientation or preference, religion, marital status,
health, disability, political opinions, union involvement or
citizenship. Our differences are our strengths!