|
| Beem Africa |
Jobs in Tanzania 2024: Job Vacancies at Beem Africa Tanzania 2024
UNASUBIRI NINI? FOLLOW US ON INSTAGRAM. CLICK HERE!?
Beem Africa Tanzania Jobs 2024
Dar es Salaam, Tanzania
Job Description
Company Description
Beem
is a Pan-African tech startup based in Dar es Salaam, Tanzania but with
a presence across more than 25 African markets. Our unique service
provides enterprises the ability to reach customers across Africa using
sms, USSD, airtime and other services. Our company has been named a
Forbes Africa top 20 technology startup and has also been featured on
Al-Jazeera, BBC Africa and ChoiceFM. Read more about our story at www.beem.africa/about.
Position Summary
As
a Customer Service & Support Associate, you will be the first point
of contact for customers, responsible for delivering exceptional
service and support. Using your problem-solving and analytical skills,
you will address customer inquiries with great empathy, resolve issues,
and ensure a positive experience with our products or services.
You
should have an urge to solve problems, prioritize and execute tasks in a
high pressure environment and communicate effectively across teams
internally and with customers at all levels. You will specifically be
responsible for all inbound/outbound customer support issues pertaining
to SMS and other platforms.
Culture, Career Growth and Development / Life At Beem
At
Beem, our most valuable resource is our people. We’re serious about our
work, but embrace fun and flexibility to get the job done. We believe
that employee satisfaction starts with creating a supportive and
inclusive environment where employees feel welcome no matter their
personal or professional backgrounds. We’ve developed a unique culture
of constant learning and are investing in developing our people. Through
regular feedback on your performance and monthly reviews, you get an
opportunity to discuss your challenges, aspirations, career goals and
continuously keep growing in a fast-paced organization, thus building a
rewarding long-term career.
Requirements
Responsibilities/Duties:
- Responding
to Customer Inquiries: Handling all inbound/outbound questions and
concerns from customers through various channels such as phone, email
(ZohoDesk) live chat, or Slack - Providing Product/Service
Information: Offering detailed and accurate information about the
company’s products or services to help customers make informed decisions
and educating customers on new features and providing
training/demonstrations on how to use the messaging gateway as well as
other products effectively - Troubleshooting and Problem
Resolution: Identifying and resolving customer issues proactively,
whether they relate to product usage, billing, or other service-related
concerns. - Documenting Customer Interactions: Keeping detailed
records of customer interactions, including inquiries, complaints, and
resolutions, in the company’s ticketing system. - Escalating
Complex Issues: Recognizing when a problem requires additional support
and escalating it to the appropriate department. Proactively keeping a
check on system and server alerts and escalate upwards when needed to
higher-level technical support or engineering teams when necessary - Maintaining
Customer Satisfaction: Ensuring that customers have a positive
experience by providing timely, courteous, effective and quality
support. - Collaborating with Other Departments: Working closely
with other teams, such as technical support, sales, finance, customer
success or engineering, to ensure customer issues are fully resolved. - Providing
Feedback for Improvement: Reporting recurring issues or customer
feedback to help improve products, services, and processes. - Adhering
to Company Policies: Following the company’s guidelines and policies to
ensure consistent and professional service delivery. - Working
Hours: Flexible with working hours to ensure every customer gets an
answer within given timeframes. Be available for shifts on
Sundays/Public holidays - Technical maintenance and backups
procedures: Communicate any service disruptions or scheduled maintenance
activities to customers and ensure minimal impact on their operations
and assist during internal technical maintenance and backups procedures - Documentation:
Create and maintain detailed technical documentation, FAQs, and
knowledge base articles to assist customers with common issues. Manage
respective trackers: technical support contacts, test devices,
escalation matrix, Sender ID Requests
Read Also:
-
NEW TANZANIAN JOBS, INTERNSHIPS AND VOLUNTEERING OPPORTUNITIES 2024 (1,475 POSTS)
- CHECK SCHOLARSHIPS OPPORTUNITIES TO STUDY ABROAD CLICK HERE!
- Download Your National ID (NIDA) Number Here | Download NAMBA NA KITAMBULISHO CHAKO CHA NIDA. BONYEZA HAPA!
- PAST PAPERS ZA DARASA LA 7 MPAKA FORM SIX | NECTA AND MOCK EXAMS 1988 – 2019. CLICK HERE!
- Free
CV Writing and Download, Cover/Job Application Letters, Interview
Questions and It’s Best Answers plus Examples. Click Here!
This position is for you if you:
- Can work successfully as a member of a team or individually with a high level of accuracy and urgency.
- Have a strong commitment to proactive customer service
- Demonstrate
ability to communicate effectively (both written and verbal) and to
establish credibility and good working relationships with customers of
all levels, including the ability to handle difficult clients and
partners. - Can identify and analyze problems or issues and be creative/practical in the development of suitable solutions
- Can prioritize effectively and efficiently and execute tasks in a high-pressure work environment to ensure timeframes are met.
- Are patient, curious, detail oriented and eager to solve problems
- Possess the ability to absorb and retain information quickly
- Have experience working in a team-oriented, collaborative environment.
- Resourcefulness and flexibility in troubleshooting issues
- Possess a can-do attitude, ready to take challenges head on
- Are
a multi-tasker with the ability to wear many hats in a fast-paced
environment and to change from one task to another with ease.
Benefits
- Competitive Salary
- Laptop
- Team events & training
- Health Insurance Subsidy
- Airtime & Travel Expenses
MODE OF APPLICATION:
