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ABSA Group Limited Jobs 2024
We are a diversified standalone
African financial services group, delivering an integrated set of
products and services across personal and business banking, corporate
and investment banking, wealth, investment management and insurance.
Group Limited is listed on the JSE and is one of Africa’s largest
diversified financial services groups with a presence in 12 countries
across the continent and around 41 000 employees.
is listed on the JSE and is one of Africa’s largest diversified
financial services groups with a presence in 12 countries across the
continent and around 41 000 employees.
We
own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius,
Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in
Tanzania and National Bank of Commerce), Uganda and Zambia. We also have
representative offices in Namibia and Nigeria, as well as insurance
operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and
Zambia.
Sales Relationship Manager – Dodoma
Sales Relationship Manager – Dodoma at ABSA Bank Limited August 2024
- locations Dodoma Branch – ABT
- time type Full time
- job requisition id R-15966942
With
over 100 years of rich history and strongly positioned as a local bank
with regional and international expertise, a career with our family
offers the opportunity to be part of this exciting growth journey, to
reset our future and shape our destiny as a proudly African group.
My Career Development Portal:
Wherever you are in your career, we are here for you. Design your
future. Discover leading-edge guidance, tools and support to unlock your
potential. You are Absa. You are possibility.
Job Summary
To be a point of face-to-face customer contact
within the Banking Hall and responsible for end-to-end customer sales
and service activities with specialist requirements.
Job Description
Main accountabilities and approximate time split
BUSINESS MANAGEMENT
- Opening
Current a variety of specialist products depending on role holder’s
specialism.Complete follow-up paperwork and undertake administration
activities to ensure effective, efficient, and compliant operation of
the branch.Liaison with the Personal Lending/Credit Scoring TeamMaintain
statistics and monitor progress of target reporting - Work
closely with the Corporate Banking Relationship Managers / Customer
Advisors / other specialists on negotiating deals with potential
customers. - Develop, ensure implementation and review methods of improving operational efficiency / products within specialism.
SERVICE MANAGEMENT
- Building
relationships with existing customers in order to pro-actively
anticipate and address future customer needs and identify sales
opportunities. - Undertake customer servicing initiatives/requirements for face-to-face customers to pre-determined service standards
- Provide guidance and support on operational matters to specialist customers within own portfolio.
- Be the first point of contact /escalation/resolution for customer issues
- Monitor and influence achievement of agreed service standards with Operations & IT, Retail Credit Risk and Corporate
- Closely
liaise Corporate Relationship Manager’s to ensure proper preparation of
tender documents to new clients, agree terms and conditions of scheme
loans etc. - Monitor systems and operational standards to ensure high quality service levels.
- Conduct
customer care visit with Corporate Relationship manager’s to better
understand customer’s needs after generation of sales leads by Corporate
Relationship Managers - Analyze customer issues, queries,
complaints to determine root cause and deliver tactical and strategic
improvements to serviceGather customer opinions on service and service
quality levels business
Risk and Controls Objectives
Ensure
that all activities and duties are carried out in full compliance with
regulatory requirements, Absa Operational Risk Framework and internal
Absa Policies and Standards
Manage risk and control effectively by applying applicable risk frameworks and embedding a positive risk culture
- Understanding of own role in the end-to-end processes in which you play a part, including applicable risks and controls.
- Adhere to Absa’s policies and procedures applicable to own role, demonstrating sound judgement and responsible risk management.
- Report
all risk events / incidents / issues using the defined process for your
business area and help to understand why these happened and how to
prevent them in future. Proactively look for ways to improve the control
environment by considering what could go wrong in the processes you
operate and how errors could be prevented. - Continuous and proactive engagement with regulatory bodies, unions where applicableAll mandatory training completed to deadline
Be seen/heard doing/being…………
In an Operations context:
Maintaining
a current understanding of customer needs, emerging trends, sales and
servicing best practice, etc., sharing it with colleagues and applying
it to day-to-day operations.
Supporting, and where appropriate
leading, effective client meetings; understanding and owning the
customer’s goals, promoting the full range of Absa products, and
continuously developing long-term loyalty to the brand.
Planning and
effectively managing their schedules and time to invest in high value
activities, building in buffer zones to cover ad-hoc activities.
In a People context.
- Actively seeking feedback on their own performance from others and taking action to develop and improve their own capabilities.
- Actively contributing to the development of a “team culture” across the Branch, including the Specialist sales teams.
- Being responsive to colleague queries and requests for support.
- Have the following impact on………….
Customers:
- Experience a consistently high standard of well-integrated customer service across all Network and Specialist propositions.
- Feel important, appreciated and that their needs are understood.
- Feel confident that Absa can make and save their money.
- Will
readily sign up to appropriate, additional Absa’ products and services
when offered and will recommend others to Absa based on their
experience.
Colleagues:
- Collaborate with him/her routinely and naturally and treat them as a valued member of the Branch team.
- Demonstrate confidence in the role holder as a colleague.
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The Business:
See
a motivated, high performing Branch team, working as one with their
branch and operations colleagues, to achieve, and often beat, their
plans and goals.
Technical skills / Competencies
Skills & Competencies
- What does the role holder need to be able to do/be good at doing?Keyboard skills to operate relevant Customer Systems
- Basic numeracy for maintaining sales records
- Tact and diplomacy
- Empathy
- Communication skills particularly oral
- Presentation skills
- Networking
- Commercial Awareness
- Building Relationships quickly
- Effective interpersonal skills (effective questioning and active listening)
- Service Excellence
- Personal Drive
- Ability to plan and organize
Knowledge, Expertise and Experience
Experience
What does the role holder need to have done before?
• Operated in a customer facing role where service is paramount
• Experience in a sales environment
• Has experienced a target driven role
Knowledge
What does the role holder need to know/know about and/or be qualified in?
- Awareness of Absa Africa Retail strategy
- Understanding of the Retail , Service Delivery and Corporate proposition and services
- Understanding of support systems e.g. BRAINS, WinFos, etc.
- Knowledge of the Bank’s bookkeeping procedures and systems.
- General knowledge of services and functions of Head Office and branches network.
- Detailed understanding of the bank’s Performance Management model
- Understanding of the local competitor market
- Thorough knowledge an understanding of the Know Your Customer (KYC) guidelines and practice
Skills & Competencies
What does the role holder need to be able to do/be good at doing?
• Commercial Awareness
• Building Relationships quickly
• Effective interpersonal skills (effective questioning and active listening)
• Service Excellence
• Personal Drive
• Ability to plan and organize
• Adaptable to change
Approvals
Absa’s
Values and Behaviours represent the set of standards which governs the
actions of all of us who work for the bank and against which the
performance of every one of us in Absa are being assessed and rewarded:
- Trust
- Resourceful
- Stewardship
- Courage
- Inclusion
Education
- Higher Diplomas: Business, Commerce and Management Studies (Required)
