Customer Insights & Reporting Specialist at VODACOM Plc

VODACOM Plc

Customer Insights & Reporting Specialist

Customer Insights & Reporting Specialist at VODACOM Plc August 2024

Posting Country: TZ
Full Time / Part Time: Full Time
Contract Type: Permanent
At
Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.

We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers
and earning their loyalty drive us, and we experiment, learn fast and
get it done, together.
With us, you can be truly be yourself and
belong, share inspiration, embrace new opportunities, thrive, and make a
real difference.

What you’ll do
Role purpose:
The role will be responsible
for Digital and Vas Reports, Insight and analytics as well as monthly
and quarterly management and real time monitoring of our DB and RF
numbers and monthly reconciliation with finance team to ensure
correctness of revenues and related costs. The role will also be
involved in the yearly budget planning of the department.

Key accountabilities:
• Develop and maintain regular and ad-hoc reports, dashboards, and
data visualizations to track key performance indicators (KPIs), and
product performance and business metrics.
• Analyze large datasets to identify trends, patterns, and insights that drive strategic decision-making.
• Daily analysis of customer sentiments, productions of respective
report and recommendations of customer centric actions to ensure
products remain relevant to the customers
• Work with customer experience team to ensure Digital and Vas products maintain positive experience with the customers.
• Monitor product performance and daily, weekly and monthly reports
• Conduct Data driven market research and competitor analysis to identify opportunities and inform product development.
• Ensure data accuracy, integrity, and consistency across all reporting platforms and sources.
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Core competencies, knowledge and experience:
• Proficiency in data visualization tools (e.g., Tableau, Power BI, QlikView) and reporting tools.
• Excellent communication and analytical skills with experience in statistical analysis and data modelling.
• Proficiency in SQL and experience with data querying and manipulation.
• Knowledge of programming languages such as Python or R is a plus.

Must have technical / professional qualifications:
• Bachelor’s degree in Data Science, Statistics, Computer Science, Business Administration, or a related field.
• 3 years of experience in reporting and analytics, product management preferably in Telecoms,

Not a perfect fit?
Worried
that you don’t meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where
everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align
exactly with every part of the job description, we encourage you to
apply as you may be the right candidate for this role or another role,
and our recruitment team can help you see how your skills fit in.

What’s in it for you
We
want you to feel happy and fulfilled at work, without compromising the
other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.

Who we are
You
may have already heard of Vodafone – We’re a leading Telecommunications
company in Europe and Africa. But what you might not know is that we
are continuously investing in new technologies to improve the lives of
millions of customers, businesses and people around the world, creating a
better future for everyone.

As part of our global family,
whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride
and purpose as you contribute to our culture of innovation. We pursue
equality of opportunity and inclusion for all candidates through our
employment policies and practices. We recognise and celebrate the
importance of diversity and inclusivity in our workspace and we do not
tolerate any form of discrimination especially related to but not
limited to race, colour, age, veteran status, gender identification,
sexual orientation, pregnancy, ethnicity, disability, religion,
political affiliation, trade union membership, nationality, indigenous
status, medical condition, HIV status, social origin, cultural
background, social, or marital status.
Together we can.

Commitment from Vodacom
Vodacom
is committed to attracting, developing and retaining the very best
people by offering a flexible, motivating and inclusive workplace in
which talent is truly recognized, developed and rewarded. We believe
that diversity plays an important role in the success of our business
and we are committed to creating an inclusive work environment which
respects, values, celebrates and makes the most of people’s individual
differences – we are not only multinational but multicultural too. At
Vodacom you will have access to our excellent flexible benefits
programme that you would expect from any global company.