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CRDB Bank Plc Jobs 2024
Background
CRDB Bank Plc is an African bank and a
leading Financial Services Provider in Tanzania with current presence in
Tanzania and Burundi, East Africa. The Bank was established in 1996 and
was listed on The Dar Es Salaam Stock exchange (DSE) in June 2009.
Over
the years, CRDB Bank has grown to become the most innovative and
preferred financial services partner in the region. Supported by a
robust portfolio and uniquely tailored products, CRDB Bank remains the
most responsive bank in the region.
We are a collection of individuals who believe in excellence. We are
always on the look out for fresh talent and we hiring people who have
the drive to succeed and the will to implement the discipline required
to succeed. We focus on nurturing our team and providing our team with
an environment that is conductive to creative thought.
4 Ajira Mpya CRDB Bank Plc August 2024 – Various Posts
Senior Manager Business Development – Bancassurance
Department DEPARTMENT OF RETAIL BANKING
Location Tanzania Head Office
Number of openings 1
Job Purpose
The
person at this position will be responsible to proactively respond to
identified business opportunities for all lines of business; to provide
leadership and direction to the business development team including
business retention thus achieving the delivery of the Business Budget as
well as ensuring sustainable, profitable business operations and
establishing CRDB insurance agent as The most remarkable agent readily
recognized within Tanzania.
Principle Responsibilities
- Responsible in overseeing the daily insurance sales in the Organization
- Responsible
to development and implementation of the Departmental Business
strategy, plans and budget in line with company objectives. - Ensures compliance with organizational policies, procedures and quality standards including TIRA.
- Works
in close coordination with the group stakeholders to develop business
strategy and articulate action plans to drive the focus of business
towards archiving the company objectives. - Undertakes internal and external training initiatives to expand the technical skills of Underwriters.
- Responsible
in ensuring all renewals are done on time and ensure maximum client
retention while generating more leads and support in closing of the
same. - Develop and review all business proposal for new products and clients for quality assurance
- Prepare various analytical business reports
- Validate all proposals/inquiries/quotation received directly or through the Branches for compliance.
- Provides
underwriting technical guidance on matters related to defining scope of
cover, development of policy terms, premium finance, tenor of coverage
etc. to Zone and branches in ensuring the achievement of the targets. - Establishes a framework/guiding instrument to support business environment including digitization.
- Analyse sales data on sales results and develop plans to address performance gaps.
- Responsible for proposing and implementing cost effective solutions for the efficient and effective operations of the Bank
- Create opportunities for an organization’s growth.
- Find new customers and persuade existing ones to buy extra services/products (Cross and upselling).
- Write reports and make presentations to customers and senior management.
- Identify new methods and opportunities for sales campaign.
- As
a member of the company’s Product Development Team, constantly review
market needs and advise senior management on trends, developments and
needs for new products and enhancements. - Development of the incentive program for all distributions channel.
- Drive
market research that is aimed at identifying new business potential and
participate in the development of new products to fill special market
niches - Ensure that subordinates submit accurate, quality and
timely business reports and use these to compile departmental reports
for review by senior management and the Board - Monitor competitor
activity and advise the senior management team on opportunities/threats
that are presented by such activities - Other Responsibilities:
- Develop and implement the advertising, promotion and public relations campaigns increase visibility
- Grow commission income in line with the business plan
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Qualifications Required
- Bachelor Degree in any related Business subjects from accredited higher learning institution.
- Professional
qualification (ACII) will be an added advantage. (Minimum qualification
allowed is a degree in Insurance and risk management) - 6 years’ experience within the Insurance Industry, 3 of which must have been at Senior Leadership
- Self-starter
- Excellent planning & organization skills
- Ability to multitask
- Excellent communication skills both written and verbal
- Excellent interpersonal skills
- Resilient
Deadline 2024-08-27
Employment Terms PERMANENT
CARD SETTLEMENT ANALYST
Department DEPARTMENT OF RETAIL BANKING
Location Tanzania Head Office
Number of openings 1
Job Purpose
Responsible
for clearing and settling incoming and outgoing files of various card
schemes, preparing financial reports to avoid losses, and developing
metrics to monitor the financial performance of the Card Business. The
role also ensures compliance with international card schemes’
operational procedures in the settlement process.
Principle Responsibilities
- Perform
daily settlements and validations of card schemes (Visa, MasterCard,
UPI, and AMEX), including the review and processing of invoices raised
by vendors and card schemes. - Review processed files to identify
discrepancies, investigate rejected or failed settlement files, and
ensure accurate posting into commission accounts. - Coordinate with Treasury and Finance departments to ensure sufficient funds are available before settlement deadlines.
- Ensure compliance with network operation rules and regulations to avoid penalty charges.
- Conduct data analysis on network fees, card revenues, and expenses.
- Review daily card control and settlement suspense accounts in accordance with the bank’s financial policies.
- Analyze
customer behavior to identify new sources of revenue and advise on new
revenue sources related to card transactions and settlements. - Prepare
and timely submit reports of BOT, QOC, QMR, UPBS and PPR for CRDB
Management Team, Visa, MasterCard, UPI and AmEx schemes as per provided
guidelines. - Process ecommerce TC33 files promptly to facilitate payments and commissions to respective accounts.
- Monitor internal accounts to track targeted card income and identify abnormal losses and expenses.
- Analyze profitability across different business lines and products.
- Provide support to Issuing and Dispute teams.
- Perform any other assignments delegated by the supervisor.
Qualifications Required
- Holder of a University Degree/Advanced Diploma in BA/ Accounts/ Finance/ Banking or a related academic field.
- At least 2 years of working experience in Banking mainly in the Card Business
- Certification on Visa/ MasterCard/ UPI/ AMEX would be of added advantage.
- Bank Card Business knowledge obtained from Card Schemes.
- Strong presentation and communication skills verbal and written·
- Planning and organizational skills.
- Advanced user of PowerPoint, Excel, and reconciliation tools.
Deadline 2024-08-21
Employment Terms PERMANENT
Specialist Analytics and Business Intelligence
Department DEPARTMENT OF ICT
Location Tanzania Head Office
Number of openings 1
Job Purpose
This
role involves identifying and mining data, performing statistical
analyses, applying data visualization techniques, and helping build
high-quality visualization systems. The specialist will analyze data and
customer requirements to produce actionable performance indicators and
automated reports, thereby improving strategic and operational
performance. This position will build relationships and partner with
operations, marketing, IT, and leadership teams to align operational
performance goals, direction, and performance with company revenue and
growth objectives.
The specialist will leverage their knowledge
of SQL, modelling, data analysis, business intelligence, and AI
initiatives to research trends, address concerns, gain insights, and
develop recommendations for implementation. They will develop the
analytics strategy and champion that strategy across the business,
creating buy-in for data-driven decision-making. Additionally, the
specialist will lead the training of company personnel in the use of new
analytical tools, models, and data visualization tools once developed.
Principle Responsibilities
- Manage and deliver multiple analytics work streams for diverse clients.
- Gather
data and reporting requirements, assist in integration and acceptance
testing, and support the development of training and implementation
material. - Participate in the implementation and provide
post-implementation support to ensure analytical processes are
effective, efficient, understood, and embedded. - Develop data
models and reporting tools that demonstrate and communicate value to
stakeholders, providing a clear picture of CRDB’s changing position. - Develop
models and tools that communicate the key successes and returns on the
bank’s investment and innovation activities to stakeholders. - Prepare data for analysis and visualization/reporting.
- Help clients define metrics and KPIs that answer their key business questions.
- Create dashboards, visualizations, and reports.
- Design, build, test, productionize, and deploy analytical solutions.
- Create
value from data by performing analytics and statistical techniques to
identify insights, generate recommendations, and communicate data value
to key stakeholders. - Assist in the development of strategic analytics initiatives to meet CRDB goals.
- Develop models to monitor and forecast overall and specific bank performance.
- Assist in determining the scope of CRDB analytical solutions by providing expertise and feedback to management.
- Drive
dashboard design with clients as part of a larger technical team tasked
with enhancing modular components of different dashboards. - Collaborate with key stakeholders and end-users to define data and design requirements for dashboard enhancements.
- Develop dashboards per user requirements.
Qualifications Required
- Possession of a bachelor’s degree in computer systems technology, Business Intelligence, or a related academic field.
- Experience using R or Python applications.
- Broad skill set and experience with Oracle Database, Microsoft SQL Database, R, and Python.
- Strong ability to analyse data using SQL, Excel, or other similar tools for reporting and data mining purposes.
- Advanced experience with the most current data visualization concepts and tools.
- Experience in SQL or other programming languages.
- Knowledge of business intelligence tools such as Tableau, Power BI, or similar.
- At least 3 years of Analytical Systems support experience.
- Experience using analytical tools to support data analysis, reporting, and visualization.
- Proficiency in Microsoft Office required. Advanced Excel and PowerPoint knowledge required.
- Experience working in a data-rich environment.
- Experience in data modelling with proficient Excel skills.
- Experience in implementing business intelligence solutions.
SENIOR MANAGER ACQUIRING BUSINESS
Department
DEPARTMENT OF RETAIL BANKING
Department DEPARTMENT OF ICT
Location Tanzania Head Office
Number of openings 1
Job Purpose
Provide
leadership in areas of sales, acquisition, retention and distribution
for acquiring a business that enables the bank to achieve its ambition
and strategic vision. Responsible for designing, monitoring and driving
the performance of acquiring business in the branches and our
stakeholders for productivity management and increasing transacting
customers and merchants within the channel to meet overall revenue
objectives.
Principle Responsibilities
- Ensure
and drive acquiring business growth. Keep track of the overall
performance of the department and Zone’s performance to ensure that the
annual targets are achieved - Grow diverse portfolio of Merchant Onboard, Monitoring and Value extraction.
- Revenue planning and target setting for acquiring business, aligning with strategic roadmap and revenue expectations.
- Provide
sales and service leadership to drive the performance of the branches
(process and structure) in joint responsibility with zone for staffing
and productivity management. - Provide guidance and ensure that
the business interests are presented to the regulator using the correct
stakeholders; ensuring that the Bank of Tanzania (BOT) and respective
card schemes guidelines on acquiring business are adhered to. - Understands
basic revenue models and P/L; meets financial objectives by
forecasting; preparing an annual budget; scheduling expenditures;
analysing variances, performance reviews and initiating corrective
actions. - Design and implement service experience and carry out
branding of merchants including training of agents, field officers and
Relationship Managers for exceptional delivery of our service to
customers. - Manage Sales and Distribution of acquiring business
including recruitment and development of merchant aggregator model that
is responsible for liquidity and enhanced customer experience in the
Country. - World Class Customer Experience to ensure our customers and partners rate us as most preferred and drive loyalty index to peak.
- Analysis
of customers (Both merchants and Users) behaviour patterns through
various parameters to generate insights to increasing revenue,
transacting customers, liquidity growth and churn management including
but not limited to technology development. - Develop strategies to
increase merchant through strategic recruitment, drive usage through
growth in transactions and services performed at merchants. - Ensure
all revenue targets are met for all acquiring business through drive
adoption to new and existing products usage by highly motivated merchant
base. - Develop and maintain the sales activities and budget for
strategic projects and motivate to the management team to approve the
activity plans - Ensure all acquiring business Managers and
Branches management analyse commercial trends, understand actions to be
taken and own the business they manage and have full visibility and
understanding of merchant, customers and revenues on daily basis for the
business as a whole as well as the costs the services generate. - Monitor
the performance of branch and zonal merchants and provide feedback to
Zonal Managers; support the branches’ as far as acquiring business is
concerned. - Merchant POS stock management, Productivity and cost
optimisation by ensuring the right value proposition is offered at
customised bases to diverse Merchant portfolio - Ensuring satisfactory Audit findings for the acquiring business network.
- Manage the partners through the SLA’s that are in place ensuring that any under delivery is penalized in line the agreements.
- Research and screen potential acquiring business opportunities and advice on which ones need to be pursued further.
- Develop, foster and maintain effective relationships with various businesses through the internal and external stake holders.
- Submits project status reports to stakeholders, managing escalations where necessary to address project risks.
Qualifications Required
- University
Degree or equivalent Advanced Diploma preferably in Business
Administration, Banking, Accounting, Finance or any Business-related
field, MBA or any master’s degree in business related field is an added
advantage. - A minimum of 5 years experience with proven deep
knowledge in acquiring business and/or MFS/MNO business, financial
inclusion and/or financial services and digital products. - The highest level of uncompromised integrity.
- Versatile and adaptable, able to react quickly
- Able to work in a demanding matrixed environment, a proven track record of working effectively under pressure
- Proven
ability to build effective, trusted and credible relationships with
multiple constituencies through exceptional interpersonal skills,
communications, actions and presence. Articulate, with strong
interpersonal skills, analytical and professional with an enthusiastic
attitude and focus on results. - A high aptitude and comfort level
with technical environments and the ability to work in a highly
demanding environment and able to meet aggressive deadlines. - A proven self-starter with ability to work under high pressure environment and problem-solving skills.
- A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment.
Deadline 2024-08-18
Employment Terms PERMANENT
CRDB
Bank is dedicated to upholding Sustainability and ESG practices and
encourage applicants who share this commitment. The Bank also promotes
an inclusive workplace, hence applications from women and individual
with disabilities are encouraged.
It is important to note that
CRDB Bank does not charge any fees for the application or recruitment
process, and any requests for payment should be disregarded as they do
not represent the bank’s practices.
Only Shortlisted Candidates will be Contacted.