Fulfillment Supervisor at Kyosk Digital Services Limited

?Fulfillment Supervisor

Fulfillment Supervisor at Kyosk Digital Services Limited August 2024

Role Profile
Manage
the frontline fulfillment process in the market as part of delivering
its overall operational objectives. You will be responsible for the
day-to-day warehousing and dispatch operations for the market to ensure
the company’s targets and objectives on inventory and order fulfillment
processes are met. Guarantee operational processes and standards are
followed and oversee all housekeeping standards while driving continuous
improvement at the market level.

Key Duties and Responsibilities
Inbound outbound Management:

• Responsible for both inbound and outbound operations of the market.
• Assure on-time in full deliveries as the set company targets and assure the
• Defined warehousing and dispatch costs are maintained per set targets.
• Ensure
  customer orders are fulfilled in a timely, precise manner including
  management of customer returns per the agreed standards.

Inventory Management:

• Deliver
  100% Inventory Accuracy while working with the defined stakeholders to
  minimize stock-outs and damages while driving proper stock handling to
  minimize losses in damages.

Operational Excellence:

• Lead
  identification and closure of Continuous Improvement Initiatives within
  the framework of Lean Principles within the warehouse. 
• Execute
  all operations activities such as stock taking, physical inventory
  count, inventory accuracy in allocation, consumption levels and order
  fulfillment.
• Actively engage in route planning and delivery
  schedules to ensure all deliveries and completed within the allocated
  delivery windows.

People Management:

• Coach and manage associates (from third-party providers) to deliver shared objectives. 
• Ensure the completion of daily tasks and responsibilities; resolve issues preventing the completion of tasks. 
• Build
  a team philosophy and cultivate a team atmosphere by working with the
  team to achieve the company’s targets and objectives. 
• Train new employees in company policies and procedures, as well as product knowledge. 
• Inculcate the company culture among team members and third-party partners and providers.

Compliance:

• Assure
  compliance to Environmental, Occupational Health & Safety and any
  identified requirements; compliance to all laid down Fulfilment SOPs and
  associated business processes.

Reporting:

• Develop
  and present reports on inventory accuracy, order fulfilment, transport
  costs for the market, and order cancellation among other key aspects in
  warehousing & dispatch.

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Minimum Requirements

• A minimum of five years of experience in supply chain management (warehousing & dispatch) in a busy-paced environment;
• At least 2 years experience in a Supervisory role;
• Bachelor’s
  degree (or Diploma with at least 3 years demonstrated progressive
  career growth) in Sciences, Engineering, Computing, Economics,
  Accounting and Analytics;
• Professional qualifications will be an added advantage;
• Knowledge of inventory and supply chain management;
• Tech Savvy and proficiency in warehousing systems, data entry software/systems, and computer systems including Microsoft Suite;
• Membership in an appropriate professional body is an added advantage;
• Physical stamina, ability to work long hours on one’s feet;
• Excellent organization and efficient time-management skills;
• Strong verbal and written communication skills;
• Ability to meet deadlines and work well under pressure;
• Experience in an FMCG or Retail background is preferred;
• Demonstrated experience handling route planning and mapping to yield maximum returns
• An open-minded professional who pays keen attention to detail.
• At home with numbers and frameworks. Strong numerical, data and root cause analysis skills;
• Calm under pressure; able to prioritize multiple competing demands.
• A people person who’s passionate about coaching diverse functional frontline team members to deliver stretch targets.
• Always learning; passionate about lean thinking and principles.

Competencies;

• Operational Excellence;
• Analytical Mindset;
• Problem Solving;
• Attention to Detail;
• People Management;
• Tech Savvy.

About The Company
Export
Trading Group is the largest agricultural-commodity supply chain
company in East and Southern Africa. The Company originates (buys) crops
at farm gate “up country” in over 25 African countries, aggregates and
processes them in a network of proprietary facilities and exports them
internationally. Using this infrastructure in reverse, the Company
imports fertilizer and rice, breaks bulk and processes them, and
distributes them to smallholders.

ETG Digital Platforms (Kyosk)
is building the future of the retail of everyday essentials and access
to financial services in Africa, starting from Kenya.

Kyosk
Digital Services limited is a tech-led platform that connects informal
retailers who retail in kiosks and other similar retail outlets directly
to fast-moving consumer goods companies (FMCGs) by communicating demand
from retail outlets directly to FMCGs and their distributors and
managing the delivery of the goods to the kiosks.

Our digital
ordering and delivery platform – Kyosk, ensures that these retail
outlets get access to stock at competitive prices and have them
delivered directly to them. FMCGs find the traditional distribution
chain to be inadequate as well, making it expensive for them to serve
kiosk-type retail outlets, leading to high incidences of product
stock-outs and lost sales opportunities. By providing FMCGs with good
data visibility, we solve this major problem of theirs.

If you
want to become a business leader in the emerging digital technology
space and join a rapidly growing company of passionate and determined
individuals with a singular will to win, Kyosk Digital is the
organization for you.