Manager, IT Services at BRAC Tanzania Finance Limited

CAREER WITH BRAC TANZANIA FINANCE LIMITED.
BRAC TANZANIA FINANCE LIMITED (BTFL) is
the largest Microfinance organization in Tanzania with a mission to
responsibly provide a range of financial services to people at the
bottom of the pyramid. We particularly focus on women living in poverty
in rural and hard-to- reach areas to create self-employment
opportunities, build financial resilience, and harness women’s
entrepreneurial spirit by empowering them economically.

BRAC
Tanzania Finance LTD is seeking applications from competent, dynamic,
and self- motivated individual to fill up the following position.

Manager, IT Services

Manager, IT Services at BRAC Tanzania Finance Ltd August 2024

Position (1): Manager, IT services.
Job Location: Country Office, Dar Es Salaam
MAIN JOB RESPONSIBILITIES:

• Primary custodian of BRAC Tanzania Finance Limited effective use of the tool throughout the organization.
• Designs
  and maintains a set of agreed performance dashboards for IT service
  delivery to all BRAC Tanzania Finance Limited offices.
• Works to
  ensure execution of regular Customer Satisfaction surveys regarding IT
  services delivery and takes necessary steps with Head of IT to address
  areas of concern or weakness.
• Manages all incident escalations
  from branches, with primary responsibility for keeping the IT Head
  abreast with progress on resolution.
• Oversees the documentation
  and application of sound and up to date IT principles and compliance
  with IT policies, standards, and procedure.
• In charge of drafting and improvement of ITSM process, policies, and governance to be adopted by BRAC Tanzania Finance Limited.
• Monitors
  Service Level Agreements with IT service partners and regularly reports
  service delivery performance to the Head of IT.
• Safeguarding Responsibilities
• Ensure
  the safety of team members from any harm, abuse, neglect, harassment,
  and key source of support, guidance, and expertise on safeguarding for
  establishing a safe working environment.
• Practice, promote and
  endorse the issues of safeguarding policy among team members and ensure
  the implementation of safeguarding standards in every course of action.
  Follow the safeguarding reporting procedure in case any reportable
  incident takes place, encourage others to do so.

REQUIRED SKILLS/ CAPACITY:

• Must have proven leadership skills and strategic planning capability.
• IT Service Management: Familiarity with ITIL (Information Technology Infrastructure
• Library) best practices for service management and service level agreements (SLAs).
• Change and Project Management: Experience in Managing IT changes, upgrades, and projects, including planning and execution.
• Vendor
  Management: Skill in managing relationships with third-party vendors
  and service providers, monitoring performance and adherence to
  contracts.
• Technical Troubleshooting: Proficiency in addressing and resolving complex IT issues and incidents, often under pressure.
• Risk
  Management: Ability to identify and mitigate IT-related risks, develop
  disaster recovery plans, and ensure business continuity.
• Regulatory Compliance: Understanding of financial industry regulations and compliance standards

EDUCATIONAL REQUIREMENTS AND EXPERIENCE

• Degree in computer science or information technology, or a related field.
• At
  least 5 years in IT service delivery, including incident and problem
  management, servicelevel agreements (SLAs) from a financial institution.
  Must be ITIL-certified

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EMPLOYMENT TYPE: CONTRACTUAL

If you feel you are the right match for the above-mentioned position, please follow the application instructions accordingly:
Candidate
needs to email their CV with a letter of interest mentioning
educational grades, years of experience, current and expected salary recruitment.tanzania@brac.net
Only complete applications will be accepted, and shortlisted candidates will be contacted.
Application deadline: 17th August 2024.

***
BRAC
is committed to safeguarding children, young people, and vulnerable
adults, and expects all employees and volunteers to share the same
commitment. We believe every stakeholder and every member of the
communities we work with has the right to be protected from all forms of
harm, abuse, neglect, harassment, and exploitation – regardless of age,
race, religion, and gender, status as an individual with a disability
or ethnic origin. Therefore, our recruitment process includes extensive
reference and background checks, self-disclosure of prior issues
regarding sexual or other misconduct and criminal records and our values
are a part of our Performance Management System.
Go to our Homepage To Get Relevant Information.
BRAC
Tanzania is an equal opportunity employer and is against all forms of
Exploitation, discrimination, and harassment at workplace.