Front Desk Receptionist at Four Seasons Safari Tanzania

Four Seasons Safari

Jobs in Tanzania 2024: New Job Vacancies at Job at Four Seasons Safari Lodge – Serengeti 2024

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Four Seasons Safari Tanzania Jobs 2024

Front Desk Receptionist at Four Seasons Safari August 2024

Job ID: REQ10314398
Four Seasons Serengeti
Location: Arusha, Tanzania
Full time

About Four Seasons:
Four
Seasons is powered by our people. We are a collective of individuals
who crave to become better, to push ourselves to new heights and to
treat each other as we wish to be treated in return. Our team members
around the world create amazing experiences for our guests, residents,
and partners through a commitment to luxury with genuine heart. We know
that the best way to enable our people to deliver these exceptional
guest experiences is through a world-class employee experience and
company culture.

At Four Seasons, we believe in recognizing a
familiar face, welcoming a new one and treating everyone we meet the way
we would want to be treated ourselves. Whether you work with us, stay
with us, live with us or discover with us, we believe our purpose is to
create impressions that will stay with you for a lifetime. It comes from
our belief that life is richer when we truly connect to the people and
the world around us.

About the location:
Join
us deep in the heart of the world’s most celebrated wildlife reserves,
where the Big Five – the lion, the leopard, the buffalo, the elephant
and the rhinoceros – run free on the endless, untamed landscape. Perched
on a series of elevated platforms and walkways, our Lodge sits next to
an animal watering hole, where you can watch a family of elephants stop
for their morning drink. Nestled in the heart of Central Serengeti amid
wide-open plains, our Lodge is just a 45-minute drive from the Seronera
Airstrip, accessible by connecting flights from three main airports
within Tanzania.

This beautiful lodge opened under the Four
Seasons Hotels and Resorts family in December 2012, and has 77 rooms
including 12 suites and 5 villas, 3 stunning Food and Beverage venues,
our unique Discovery Centre offering an interactive experience where you
can learn about the wildlife, history and people of the Serengeti,
Kijana Kids Club, a spa with 6 free-standing treatment pavilions
offering bespoke rituals and treatments that celebrate Africa’s magic
and mystique, fitness center and a dedicated team bringing your magical
wildlife safaris experiences to life.

1.
Checks in guest in an efficient and friendly manner, using guest name
whenever possible. Assures that guest is assigned type of room requested
and the correct rate is charged. Arranges for luggage to be delivered
to guest room. Conducts briefing for the guests, issues correct keys to
the guest.
2. Ensures all guests are escorted to the room on arrival, ensure correct orientation is given to guests
3.
Checks out guest at end of stay. Ascertains guest satisfaction,
collects keys, posts late charges and presents bill to guest. Settles
bill accurately through credit card or cash transaction.
4. Maintains
a balanced bank assigned by the hotel. Makes change, cashes checks, and
exchanges foreign currency. Reconciles all transactions at the end of
each shift.
5. Handles all guest interactions with the highest level
of hospitality and professionalism, accommodating special requests
whenever possible; resolves guest complaints; assists guests in all
inquiries in connection with hotel services, hours of operations, key
hotel personnel, in-house events, directions, etc. Responds to all guest
requests in an accurate and timely manner. Interaction with guest will
be in person and by phone. All guest requests have to be logged in the
Second effort sheet and update them as and when requests are completed.
6.
Utilizes a variety of computer systems to check guests in and out, run
daily reports and select and block rooms for arriving guests. Also guest
profiles are checked in Golden during all interactions with guests.
7. Ensures all guest itineraries are prepared as per guest requests and presented to guest whenever required
8. Ensures all wakeup call requests are attended to as per guest request. Ensures all wakeup call is recorded accurately.
9. Handles Chat function of Four Seasons whenever required /Assigned.
10. Ensures all picnic requests are collected from guests, collated and sent to In Room Dining every evening
11. Makes Keys for guests, adhering to the Safety and Security of the guests
12.
Provides Welcome Towel for every guest who comes to the lodge. The
agent is also responsible for collecting the towels from Laundry on a
daily basis and preparing them for all guests
13. Ensures all internal and external calls are attended to within three rings
14. Work shifts assigned by the Lodge Management, including night shifts.
15.
Help in running of the Gift Shop by daily replenishment of stock,
charge the correct guest folio when guests purchase any item from the
Shop
16. Complies with Four Seasons’ Category One and Category Two
Work Rules and Standards of Conduct as set forth in Employee handbook.
17. Works harmoniously and professionally with co-workers and supervisors.
18.
Accepts reservations, changes and cancellations in the absence of
Reservations Department Staff. Can answer guest calls and direct them
appropriately in the absence of a Communications Operator.

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