Director of Business Development at Johari Rotana Tanzania

Director of Business Development
Johari Rotana Tanzania

Director of Business Development at Johari Rotana August 2024

Ref: JB5164284
Job Description
We
are currently looking for dynamic, and self-motivated Business
Development with Sales Background professionals who want to move their
careers forward.

Under the guidance of the General Manager, you
are responsible to implement all sales plans activities and maximize
property’s business opportunities. You are also responsible to lead the
property’s MICE business and be supportive in the implementation of the
segment sales strategy and achieve segment revenue goals, overall
property goals and guests’ satisfaction.

The Director of
Business Development is the main link between the property and Area
Sales Office and you conduct all day-to-day activities related to the
sales function with a focus on building long-term, value-based customer
relationships that enable achievement of property sales objectives.

General Duties and Responsibilities:

• Serve and maintain relation with hotel’s top 50 producing accounts
  through various sales and marketing action (face-to-face sales calls,
  entertainment show around) either alone or through coordination with
  Area Sales Office Accounts Manager or jointly with the same
• Set-up and execute property sales plan along with the Executive Committee addressing revenue, customers’ needs and the market
• Work
  with the General Manager and the Area/Outbound Sales Offices to ensure
  understanding of sales strategy and effective implementation of this
  strategy for the Hotel
• Direct and manage the forecasting process
  in conjunction with the Revenue Department to ensure accurate, timely
  and complete information
• Assist in the development, implementation and sustaining of aggressive solicitation program focused on increasing business
• Handle
  and follow-up on specific leads and bookings (MICE business, events)
  Establish and maintain an active relationship with our main bookers from
  Professional Conference Organizers, Destination Management Companies,
  MICE Departments of Travel Agencies and Tourism Authority to increase
  customer satisfaction and business Analyze market information and
  implement strategy to achieve property’s financial room and catering
  goals
• Execute exemplary customer service to drive customer
  satisfaction and loyalty by assisting the customer and ensuring their
  satisfaction before and during their program / event
• Review sales and catering guest satisfaction results to identify areas of improvement
• Work
  collaboratively with off-property sales channels (e.g., OSO, ASO) to
  ensure the property needs are being achieved and the sales efforts are
  complementary, not duplicate 

Attend MICE Exhibitions and Meeting Industry Events 

• Maintain
  all the times up to date information on competitor rates, SWOT
  analysis, promotions and strategies and an up to date data base of
  property with details on accounts/contract information
• Create robust accounts development plan for property top ten accounts by segment
• Attend
  property’s daily morning briefing, weekly departmental head meeting,
  revenue meetings and any other meeting as instructed by property General
  Manager
• Attend weekly briefing in the Area Sales Office as directed by the Area Director of Sales
• Operate
  in a safe and environmentally friendly way to protect guests’ and
  colleagues’ health and safety, as well as protect and conserve the
  environment
• Comply with the hotel environmental, health and safety policies and procedures

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Skills
Education, Qualifications & Experiences

• You should ideally have a degree in hospitality with previous experiences in the Sales Department within a hotel.
• Excellent
  written and verbal English communication skills and knowledge in an
  additional language, along with strong interpersonal and problem-solving
  abilities are essentials. Computer literate and previous experiences
  with Opera are an advantage.

Knowledge & Competencies
The
ideal candidate will be customer driven and an extremely proactive and
‘switched on’ personality with an outgoing, charismatic and approachable
character. You will work well under pressure in a fast-paced
environment and be a great team player, who thrives in working with a
multi-cultural team and guests alike, while possessing following
additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

About This Company