Team Leader, Rehabilitation at Standard Bank Plc

Team Leader, Rehabilitation

Team Leader, Rehabilitation at Standard Bank Plc July 2024

Job Overview

To
provide a comprehensive support service to the Manager, Recoveries
& Rehabilitation by exercising effective control and managing a team
of Collections Officers to normalise arrear accounts and limit the
maturing of arrear accounts into the NPL status; further assist by
implementing and improving strategies to ensure that present and future
departmental objectives are achieved.

Lead
and manage staff to provide a comprehensive In-house and legal
collection service by ensuring that all accounts in arrears are
normalized through employing appropriate collection tactics and in
executing the agreed collection operation strategies, as well as
instituting and monitoring legal procedures and ensuring that all legal
requirements are complied with.

Qualifications
Minimum Qualifications
Type of Qualification: Bachelor Degree in Business Administration, Commerce, Legal,
Field of Study: Generic Management
Type of Qualification: Bachelor Degree
Field of Study: Office Administration
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Experience Required
Operations Control
Operations
3-4 years
Experienced in the understanding of credit risk assessment procedures
to determine the best route of actions to be applied ‘ both as it
relates to unsecured and secured lending products. Experience in
managing and controlling the operational aspects i.e. outsourcing,
engagement models, output measurements and costs insofar external
Vendors such as Attorneys, Debt Collection Agencies, Tracers,
Auctioneers and Liquidators are concerned.

3-4 years

Exposure in Banking/Financial institution related legal &
collections matters. Application of knowledge, experience & sound
judgement in formulating solutions to rehabilitate through various
collection tactics or the institution of legal proceedings. Four plus
experience in the collections division of a legal practice or similar
institution/credit risk environment & with three years’ experience
in overseeing a collections department with the ability to lead staff
effectively.

Additional Information
Behavioral Competencies:

• Checking Details
• Empowering Individuals
• Examining Information
• Generating Ideas
• Interacting with People
• Interpreting Data
• Making Decisions
• Meeting Timescales
• Pursuing Goals
• Resolving Conflict
• Upholding Standards
• Valuing Individuals

Technical Competencies:

• Coaching and Mentoring
• Difficult Calls Management
• Financial Planning
• Legal Collections
• Legal Compliance
• Performance Management
• Recoveries