Retail Banking Department,Tanzania.Channels Support Executive at KCB Bank Ltd July 2024

KCB Bank Tanzania Limited

Retail Banking Department,Tanzania.Channels Support Executive
Tanzania, United Republic of
Job Description

• Providing quality service to Customers and managing Customer expectations by fully supporting them without boundaries.
• Responsible in ensuring no queues of unprocessed customers’ requests that relates to digital financial services.
• Ensuring that standard rules, procedures and regulations are observed and adhered to on the day to day activates.
• Responding to customers on different issues concerning Channels banking service on behalf of the Bank.
• Responsible for processing settlements between bank and Vendors/Aggregator/MNOs etc.
• Responsible
  for handling outstanding items related to customer transactions,
  charges/payments due to Vendors/Aggregators/MNOs and channels income
  shared between KCB and Vendor.
• Responsible for managing registration and activation of customer profiles on digital channels.
• Keep records of digital channels customers and transactions.
• Handling of digital channels queries from Branches.
• Any other duties assigned by superior

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Job Info
Job Identification 2874
Posting Date 07/16/2024, 09:33 AM
Apply Before 07/24/2024, 09:30 AM
Degree Level Bachelor’s Degree
Job Schedule Full time
Locations Ali Hassan Mwinyi/Kaunda Drive Junction, P.O Box 804 Dar Es Salaam, TZ
Go to our Homepage To Get Relevant Information.
Note: Only shortlisted candidates who meet the above criteria shall be contacted.