Professionalized Services Officer at Water Mission Tanzania July 2024

Professionalized Services Officer, Kasulu
IO Tanzania · Kasulu, Kigoma
Professionalized Services Officer at Water Mission July 2024
Who is Water Mission?
Water
Mission is a Christian engineering nonprofit that builds safe water
solutions for people in developing countries, refugee camps, and
disaster areas. Since 2001, Water Mission has served more than 8 million
people in 60 countries, sharing safe water and the message of God’s
love. Working at Water Mission is as much a calling as it is a career,
and we are searching for people with the courage, passion, and drive to
help us change the world. Read more about our Statement of Faith and Our Christian Mission.

What is the opportunity?
Under
the direction of the Professionalized Services Manager (PSM), in
coordination with the Regional Manager, the Professionalized Services
(PS) Officer will support the development and implementation of
professionalized services within the Kigoma Region. This
role will focus on ensuring sustainability and continued transformation
in communities where safe water projects are implemented. The PS
Officer will be integral in operationalizing Water Mission’s strategies
for sustainability, particularly through the Rural Water Cooperative
(RWC) and other initiatives aimed at maximizing impact.

The PS
Officer will assist in managing the RWC, which provides a platform for
ongoing engagement with communities to ensure the reliable operation of
safe water solutions in accordance with Water Mission’s values and
standards. This role will also involve maximizing UPTIME—ensuring
continuous operation of water systems—and meeting Carbon Credit
reporting requirements to enhance the overall service quality and
financial sustainability of water projects.

While based in
Kasulu, this position will require regular travel to areas of
implemented safe water projects. Success in this role will be measured
by the sustainability of implemented safe water projects, return on
investment (ROI), and the achievement of impact goals.

The PS
Officer is responsible for fostering a biblical worldview culture that
promotes God-honoring excellence in all aspects of their work. This
includes providing accurate data, empowering staff with the skills and
mindset to view mistakes or problems as opportunities for

finding
appropriate solutions, and consistently striving for excellence in
alignment with Water Mission’s mission, vision, values, and standards.

A successful professionalized Service Officer will be responsible for:

• Maintain
  a strong Christian witness and model servant leadership to colleagues,
  partners, the communities we serve, and the public.
• Engage and participate in prayer before and after team meetings.
• Lead and participate in biblically based staff devotions.
• Assist
  in the assessment of current WASH service provision, particularly
  focusing on the RWC, and identify opportunities for improvement.
• Support the implementation of strategies to maximize UPTIME and ensure Carbon Credit reporting requirements are met.
• Facilitate
  collaboration between RWC requirements and Water Mission staff to
  exchange information and address challenges promptly.
• Assist in the operationalization of the Assetas management system, customized to the country program’s unique needs.
• Support the development of innovative models of professionalized services tailored to the country program.
• Assist in establishing and strengthening governance, policies, and regulations for effective water utility management.
• Participate in capacity-building programs and training workshops to enhance the skills and knowledge of utility management.
• Monitor
  key performance indicators (KPIs) to assess the effectiveness of
  revenue generation strategies and identify areas for improvement.
• Prepare reports and presentations documenting project outcomes, lessons learned, and best practices to inform stakeholders.
• Build
  relationships with key stakeholders, including the Government of
  Tanzania (especially the Ministry of Water and RUWASA), NGOs, and other
  partners.
• Help build and manage required key capacities including water system operators and professionalized services-focused staff.

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What is required?

• Alignment with Water Mission’s Statement of Faith and commitment to the mission and values of Water Mission.
• Personal growing relationship with Jesus Christ.
• Bachelor’s
  degree in Civil Engineering, Environmental Engineering, Water Resources
  Management, Community Development or Social Work, Monitoring and
  Evaluation, or a related field.
• A minimum of four years of experience in the WASH sector.
• Proven track record of supporting WASH projects in a dynamic and challenging environment.
• Strong analytical skills with the ability to interpret market trends, financial data, and operational metrics.
• Excellent communication skills, fluent in English and Swahili, with strong negotiation and stakeholder management capabilities.
• Commitment to promoting project sustainability and innovation in the WASH sector.
• Proficiency in Excel, Word, PowerPoint, and similar applications.
• Ability to drive
• Legal authorization to work in Tanzania.

MODE OF APPLICATION:
We are accepting applications until July 22, 2024.