Senior Workshop Team Leader at Al Mansour Automotive Co. Ltd

Job Role
Receives and processes customer orders,
inquiries, and/or complaints covering items or products ordered and
supports customers through specialized technical or scientific
knowledge/product applications. Maintains an ongoing relationship with
selected customers and sales staff, particularly those focused on
technical applications of the product or service. Uses technical
knowledge of products, product availability, sales territories, and
individual customers to provide a key communications link to the
customer. May handle multiple product markets. Typically requires
relevant experience, completion of technical product training, and
demonstration of high-level product and process knowledge of a technical
nature.

Job Responsibilities

• Record and process custom/special orders that may require additional
  resources for delivery and coordinating with those teams as required.
• Provide advanced product/service information and respond to complex customer questions about the product/service.
• Provide fault isolation and resolution to limit and address issues promptly.
• Assign
  short-term work schedules to a team of subordinates in order to achieve
  expectations while following established timelines.
• Respond to basic issue escalations promptly and appropriately; provide managerial approvals as required.
• Carry out relatively simple testing and quality assurance tasks.
• Monitor
  the performance of the team; allocate work and review completion, take
  appropriate corrective action to ensure timeliness and quality;
  contribute to formal individual performance management and appraisal
• Develop
  own capabilities by participating in assessment and development
  planning activities Including formal & informal training &
  coaching; gain/maintain relevant external professional accreditation to
  improve performance and fulfill personal potential.
• Respond to personal objectives and use performance management systems to improve personal performance.
• Maintain
  an understanding of relevant technology, external regulation, and
  industry best practices through ongoing education, attending
  conferences, and reading specialist media.
• Maintain and lead
  periodic check-ins with non-key customers to ensure they’re receiving
  the most value from the product/service.

Education

• Bachelor Degree in Mechanical Engineering or Equivalent is prefrable

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Required Qualifications & Skills
Minimum Experience:
Minimum Two Years Of Experience.

Job specific Skills:

• Excellent technical skills.
• In depth knowledge of the products
• Excellent communication and negotiations skills.
• Leadership skills
• Decision making
• Problem solving
• Team building skills

MODE OF APPLICATION:
Posting Closure Date: Sep 11, 2024