Sales Operations Coordinator at Qatar Airways Tanzania

Qatar Airways Tanzania

Sales Operations Coordinator- Dar Es Salaam, Tanzania
Tanzania – TZ Location Dar Es Salaam – DAR, Tanzania – TZ Category Corporate & Commercial
Job Id 211119
Sales Operations Coordinator at Qatar Airways July 2024
Qatar Airways
(QR) have embarked on an exciting transformation journey to change how
we interact with our customers. As part of this journey, we are now
recruiting for the role of Sales Operations Coordinator based in
Tanzania.

In this role, you will be responsible for the
execution of daily sales operations tasks for the assigned region,
adhering closely to established processes and policy guidelines. Deliver
five-star service for internal sales teams and external trade partners
which will facilitate QR revenue generating sales activities. Play an
active role in maintaining strong esprit de corp for the sales
operations team, and participate in relationship building with internal
stakeholders.

Specific accountabilities include:

• Adhere
  closely to Standard Operating Procedures (SOPs) for sales operations
  functions ensuring alignment to QR’s global sales operations principles
• Play
  a leading role in the team for executing sales operations activities
  including (but not limited to) Reservations and Ticketing,
  Trade/Corporate Account support, Group Sales, Sales Support, Sales
  Systems, and Sales Administration.
• Deliver customer-friendly,
  value added communications to external trade partners on QR-related
  matters such as campaigns, policy changes, fare revisions.
• Support
  the sales team in maintaining an up-to-date database of trade partners
  within the region. Provide line managers and regional management with
  regular reporting on key departmental performance metrics, outstanding
  issues.
• Mentor junior colleagues in the team and guide them in maintaining high standards of service delivery.
• Perform other department duties related to his/her position as directed by the Head of the Department.
• Handle
  all sales operations activities including (but not limited to)
  Reservations and Ticketing, Refunds, Trade/Corporate Account support,
  Group Sales, Sales Support, Sales Systems, and Sales Administration.
• Process Refunds.
• Raise Commercial Tool Kit requests in galaxy for sales force.
• Maintenance of Galaxy and Trade portal platforms.
• Communicate with customers or QR Account Managers for documentation completion.
• Produce reports for relevant markets and share monthly performance reports.
• Keep customer profiles updated in Galaxy.
• Upload PLB and corporate contracts in Galaxy.

Be part of an extraordinary story
Your
skills. Your imagination. Your ambition. Here, there are no boundaries
to your potential and the impact you can make. You’ll find infinite
opportunities to grow and work on the biggest, most rewarding challenges
that will build your skills and experience. You have the chance to be a
part of our future, and build the life you want while being part of an
international community. Our best is here and still to come. To us,
impossible is only a challenge. Join us as we dare to achieve what’s
never been done before. Together, everything is possible
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Qualifications
To be successful in this role you will need.

• High School Qualification or Equivalent with Minimum 3 years of job-related experience
• Experience in any of these fields: reservations/ticketing, sales support, group sales, tariffs, distribution, business analysis.
• Fluency in English(written and spoken)
• PC literate with very good knowledge of MS Office (Word/PowerPoint/Excel).
• Excellent relationship building and communication skills.
• Good
  knowledge of airline processes (e.g. Pricing/Distribution technology),
  systems (e.g. Amadeus, GDSes) and travel industry in general
• Problem-solving skills, efficiency-oriented mind set
• Strong mentoring and coaching skills.
• Ability to foster teamwork among team members.

About Qatar Airways Group:
Our
story started with four aircraft. Today, we deliver excellence across
12 different businesses coming together as one. We’ve grown fast, broken
records and set trends that others follow. We don’t slow down by the
fear of failure. Instead, we dare to achieve what’s never been done
before. So whether you’re creating a unique experience for our customers
or innovating behind the scenes, every person contributes to our proud
story. A story of spectacular growth and determination. Now is the time
to bring your best ideas and passion to a place where your ambition will
know no boundaries, and be part of a truly global community.
Closing Date: 19-07-2024