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Jobs in Tanzania 2024: New Job Vacancies at Job at Four Seasons Safari Lodge – Serengeti 2024
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Four Seasons Safari Tanzania Jobs 2024
Director of Rooms at Four Seasons Safari July 2024
Job ID: REQ10319478
Four Seasons Serengeti
Location: Arusha, Arusha, Tanzania
Full time
About Four Seasons:
Four
Seasons is powered by our people. We are a collective of individuals
who crave to become better, to push ourselves to new heights and to
treat each other as we wish to be treated in return. Our team members
around the world create amazing experiences for our guests, residents,
and partners through a commitment to luxury with genuine heart. We know
that the best way to enable our people to deliver these exceptional
guest experiences is through a world-class employee experience and
company culture.
At Four Seasons, we believe in
recognizing a familiar face, welcoming a new one and treating everyone
we meet the way we would want to be treated ourselves. Whether you work
with us, stay with us, live with us or discover with us, we believe our
purpose is to create impressions that will stay with you for a lifetime.
It comes from our belief that life is richer when we truly connect to
the people and the world around us.
About the location:
Join
us deep in the heart of the world’s most celebrated wildlife reserves,
where the Big Five – the lion, the leopard, the buffalo, the elephant
and the rhinoceros – run free on the endless, untamed landscape. Perched
on a series of elevated platforms and walkways, our Lodge sits next to
an animal watering hole, where you can watch a family of elephants stop
for their morning drink. Nestled in the heart of Central Serengeti amid
wide-open plains, our Lodge is just a 45-minute drive from the Seronera
Airstrip, accessible by connecting flights from three main airports
within Tanzania.
This beautiful lodge opened under the Four
Seasons Hotels and Resorts family in December 2012, and has 77 rooms
including 12 suites and 5 villas, 3 stunning Food and Beverage venues,
our unique Discovery Centre offering an interactive experience where you
can learn about the wildlife, history and people of the Serengeti,
Kijana Kids Club, a spa with 6 free-standing treatment pavilions
offering bespoke rituals and treatments that celebrate Africa’s magic
and mystique, fitness center and a dedicated team bringing your magical
wildlife safaris experiences to life.
BASIC PURPOSE:
Directs and controls the activities of the
Front Desk, FS Chat, Communications, Concierge, Housekeeping, Fitness
Centre/Spa, Boutique, Driver Guides and Guest Services. Has some
oversight of Reservations Department also in regards upcoming arrivals.
Assures that standards are met, guests and employees are satisfied, and
problems are promptly resolved. Takes actions that maximize the profit
of the division.
Essential Functions
- Directly
supervises the Department Heads in the departments named above. Ensures
thorough communications and follow-up on any problems, guest or
employee requests or specific requirements, and on Lodge initiatives.
Interviews and trains new interns and employees. Conducts Performance
Evaluations and disciplines staff when needed. Provides oversight and
guidance to SIT / MIT trainees in Rooms Division. - Reviews and
monitors schedules of employees in all departments in the Rooms
Division. Monitors their activities to assure that standards are being
met, staff is being supported and guest needs are being met. Routinely
inspects all areas of responsibility in the Rooms Division. - Resolves
guest complaints from all areas of the Lodge, handling all guest
interactions with the highest level of hospitality and professionalism,
accommodating special requests whenever possible. Will resolve
complaints in person, by phone or through written message. Develops
relationships with return guests, group contacts and other guests in
order to provide personalized service. - Assures that financial
goals of the division and the Lodge are being met. Monitors and controls
labor expense, and other divisional expenses such as supplies and
equipment. - Works closely with Reservations, Sales and the Front
Office to maximize rate, occupancy and total revenue. Assists in
preparing business forecasts. Prepares Annual Budget for the division. - Maintains
close relationships with retail tenants and concessions to ensure
revenue and expense targets are met. Makes suggestions that will improve
revenue, reduce cost and increase guest satisfaction. - Assures
that Four Seasons Service and Culture standards are being met. Manages
in a way that supports Four Seasons’ Mission and Philosophy. Supports
and creates programs and initiatives that encourage employee
development, training, and career growth within the Rooms Division. - Plays
an active role in the Planning Committee. Engaged along with other
Planning Committee members in long-range planning for the Lodge. - Takes
action in all matters related to the safety, security, satisfaction and
well being of Lodge guests and employees. Responds swiftly and
effectively in any Lodge emergency or safety situation. - Complies with Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
- Lead
point of contact for FS Programs including FS CHAT / Project Golden and
other new systems / projects introduced that involve Operational
departments. - Ensure FS Policies and Procedures are monitored and
revised as needed on site; examples are making sure FS Bundle Items are
rolled out on site. - In the absence of GM / RM, plays a lead role in the day-to-day operations.
- Works harmoniously and professionally with co-workers and supervisors.
- Collaborating
directly with DOE to ensure Public Area and Room Walk throughs happen
weekly. Ensuring all Public Areas receive PRP during the year as
scheduled. Minimum for guest rooms is mini PRP once per year. - Upkeep of back of house areas and full oversight of Rooms storage areas to ensure proper upkeep and maintenance.
Other Functions
- Provides and coordinates Crunch Team assistance throughout the Lodge.
- Collaborates
closely with local authorities to ensure the Lodge has strong relations
with these agencies including local police / Tanapa National Park
Authority. - Acts as a Lodge Host for Media and Site Inspection visits.
- Manages
the Guardian Angel (GA) Program at the Lodge. Ensure the GA program is
properly maintained, and Managers are actively performing their duties. - Works
closely with Learning Manager to highlight training needs for Rooms
Division and assists to develop plans of action in the areas identified.
Plays an active role on the Learning Council. - Assists with
responsibilities and duties in the absence of Rooms Department Heads or
due to heavy volume in any Rooms Division area.
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SPECIAL REQUIREMENTS:
- Education: Minimum High School or equivalent, college / university graduate. Tourism Management degree or diploma a plus.
- Experience:
Minimum three year’s experience in related field of Rooms Division.
Hospitality or service-related experience preferred. Clear history with
relevant references.
Skills and Abilities:
- Self-managed, organized, leads by example, and exhibits high moral standards and ethics.
- A natural leader that knows how to delegate and who strives to exceed guests’ expectation.
- Flexible, shows initiative and is results driven.
- Customer service orientated.
- Solid teamwork, cooperation, and interpersonal/intercultural skills necessary.
- Excellent English language oral, listening and writing skills required.
- Other foreign language skills a plus. Clear and well-spoken with a presentable (neat/friendly and smiling) image, with
- exceptional person hygiene.
- Enthusiastic about wildlife, cultural heritage, and arts.
- Good computer skills required. Guiding qualification and driving license preferred.
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