Consultant at IntraHealth International, Inc Tanzania

IntraHealth International, Inc

Consulting Opportunity: Digitizing Community Health Worker Payments in Tanzania Scoping and Proposal Design
Job Category: Business Development
Requisition Number: CONSU003196
Part-Time
Remote
Locations  Dar es Salaam, DAR P.O.BOX12007, TZA

Job Details
Description
SCOPE OF WORK
Digitizing Community Health Worker Payments in Tanzania
Scoping and Proposal Design
Background and Objectives of the Consultancy
IntraHealth
is seeking to hire a consultant to assist with in-country scoping
exercise to inform the development of a proposal for the Digitizing
Community Health Worker Payments in Tanzania project, which seeks to
create a unified national payroll and payouts system to Community Health
Workers (CHW) to advance the Ministry of Health’s Integrated and
Coordinated Community Health Workers program (ICCHW). The project will
focus on developing and scaling a government-supported digitized payout
system to CHWs, in order to improve payroll management, human resource
management, CHW retention, and ultimately improve efficiency and
effectiveness in health service delivery. The
proposed project is jointly funded by the CEO Roundtable for Global
Health (CEORT) and the Bill and Melinda Gates Foundation (BMGF) which
brings CEOs from health-related sectors together to collaborate on
addressing global health and development challenges.

IntraHealth
is seeking a consultant in Tanzania to rapidly assess the current
efforts and future state needed to develop a successful MOH-implemented
digitized CHW payroll payout system. Based on the results of the
in-country information gathering, the consultant will propose ideas on
technical activities and performance indicators to inform the design of
the Digitizing CHW Payments in Tanzania proposal. The consultant will
represent IntraHealth in stakeholder meetings and will demonstrate
strong diplomacy, communication, and interpersonal skills.

Responsibilities of the Consultant
The
consultant will support in-country scoping, co-creation sessions and
proposal development efforts for the Digitizing Community Health Worker
Payments in Tanzania project, as requested by IntraHealth and detailed
below. The Consultant will collaborate closely with the IntraHealth team
in conducting the following activities.

• Rapidly Scope Existing CHW Payment Systems: Scope the current
  operational processes for CHW payouts in Tanzania conducted by health
  sector partners who engage and pay CHWs. Assess the extent of digital
  banking access and mobile payment options for CHWs. Assess the
  penetration of rural agents/merchants for different mobile network
  providers, their liquidity to cashout and costs that are incurred by
  payee and receiver (CHWs) in processing payment. Conduct a preliminary
  review of the challenges and opportunities for unbanked CHWs, and
  current interventions to expand access.
• Conduct Rapid Assessment
  of MOH (Ministries of Health) and President’s office Regional
  Administration and Local Government (PORALG) at central and local level
  operational preparedness, Requirements and Change Management Strategies:
  Identify and prioritize the needs, goals, and timelines of stakeholders
  within the MOH and PORALG regarding the design, development, and
  deployment of a payout and Know-Your-Customer (KYC) system for CHWs.
  Identify the learning needs of users, including a preliminary scoping of
  mechanisms for staff training and the current change management
  processes for new technology introduction within the MOH and PORALG to
  introduce and roll out new systems and processes.
• Map
  Payout-Related Systems: Conduct a preliminary mapping of existing health
  facility financing and payment-related systems within the MOH and
  Government of Tanzania, such as human resource management information
  (HRMIS) systems, CHW registries, payroll systems, Tanzania Instant
  Payments System (TIPS), Direct Health Facility Financing (DHFF)
  mechanism, data science operational dashboards, and KYC processes.
• Rapidly
  Assess System Interoperability and Performance Monitoring Requirements:
  Scope the interoperability requirements between MOH systems related to
  CHW payouts (e.g., HRM, payroll, banking, KYC, health worker registries)
  and scope the requirements for oversight and quality assurance of the
  payout system.
• Identify Potential Local Digital Payout
  Solutions: Conduct a preliminary identification of potential digital
  payout solutions providers in Tanzania to understand potential market
  solutions that meet the MOH’s payout system and KYC needs and identify
  potential payout that best suite this initiative and KYC partners to
  inform proposal design.
• Gather CHWs Payment Experiences: Assess
  the experiences of CHWs currently receiving payments from various health
  sector partners and recommend key user-features to be considered or
  prioritized in developing a Digitized Community Health Worker Payments
  System in Tanzania.
• Participate in other activities to inform design of proposal as needed.

Tasks

• Carry
  out desk research, including review of relevant reports, government and
  donor strategy documents, and technical briefs, to build a solid
  understanding of project context and the CHW systems and digital payment
  landscape in Tanzania.
• Conduct in-country data collection and
  information gathering, capturing regional specificities by meeting with
  MOH, Ministry of Finance and PORALG at central and selected local
  levels, stakeholders, partners and local digital payouts providers.
• Gather system requirements, user needs, and stakeholder needs to inform proposal co-creation.
• Develop tools for conducting in-country data collection and gathering system requirements.
• Conduct
  data collection and information gathering from CHWs especially in rural
  areas regarding their experiences and challenges with digital payments
• Participate
  in strategy sessions with IntraHealth, MOH and PORALG staff and provide
  technical, country, and region-specific inputs to help guide proposal
  development.
• Facilitate co-creation workshop with the MOH,
  Ministry of Finance, PORALG and other stakeholders to develop: 1) a
  theory of change; 2) program goals and timeline; 3) key program
  approaches, activities, and methodologies for testing, learning,
  adaption; 4) key metrics to inform monitoring, evaluation, and learning
  of program interventions.
• Complete required deliverables and reports described in Section 4 of this SOW.

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To Apply
Provide
a brief overview of your experience and expertise as pertains to the
objectives, responsibilities, and tasks of this consultancy as outlined
above, including how you meet the desired consultant qualifications.

Provide a daily rate.
Attach a curriculum vitae in PDF format.

Deliverables and Reports

• Relevant strategic and technical documents collected and summarized, including key government and donor strategy documents.
• Report on meetings with stakeholders, donor, and potential local partners, summarizing key challenges and opportunities.
• Report on in-country data collection and requirement gathering.
• Report on co-creation workshop with MOH and other stakeholders.
• Written technical sections of proposal and proposal presentations, as assigned.

Location
Dar es Salaam, Dodoma, and a Lake Zone region TBD, Tanzania. The consultant will also conduct in-person or virtual meetings.

Travel
In-country travel (dates TBD) estimated up to 15 days.

Period of Performance
The
consultant will use up to 25 days of LOE (including research,
in-country travel, and completion of deliverables) for a period of
performance from July to mid-October 2024.

Consultant Qualifications

• A
  minimum of a master’s degree in community health, public health,
  international development, business administration, digital health,
  information technology, sociology, development studies or a related
  field.
• Experience working on programs that strengthen the
  Tanzanian health system and working knowledge of various Government
  partners, with preference for experience working directly with the
  Ministry of Health.
• Experience as a Business Development Manager, Enterprise Sales Lead, or Account Manager in a payments and/or payouts company.
• Experience
  managing the design of complex payment and/or payout solutions
  processes. Experience optimizing payment/payout solutions through data
  analytics.
• Knowledge, experience, and networks in digital payments/payouts solutions in Tanzania
• Experience in Human centered design.
• Strong English language writing skills.

To Apply

• Provide
  a brief overview of your experience and expertise as pertains to the
  objectives, responsibilities, and tasks of this consultancy as outlined
  above, including how you meet the desired consultant qualifications.
• Provide a daily rate.
• Attach a curriculum vitae in PDF format.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees or
applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a
formal complaint or charge, (b) in furtherance of an investigation,
proceeding, hearing, or action, including an investigation conducted by
the employer, or (c) consistent with the contractor’s legal duty to
furnish information. 41 CFR 60-1.35(c)