Digital Payments Ecosystem Specialist at VODACOM Plc

VODACOM Plc

Digital Payments Ecosystem Specialist
Digital Payments Ecosystem Specialist at VODACOM Plc July 2024
Posting Country: TZ
Full Time / Part Time: Full Time
Contract Type: Permanent
At
Vodacom, we’re working hard to build a better future. A more
connected, inclusive and sustainable world. As a dynamic global
community, it’s our human spirit, together with technology, that
empowers us to achieve this.

We challenge and innovate in order to connect people,
businesses, and communities across the world. Delighting our customers
and earning their loyalty drive us, and we experiment, learn fast and
get it done, together.
With us, you can be truly be yourself and
belong, share inspiration, embrace new opportunities, thrive, and make a
real difference.

What you’ll do
Role purpose:
• Develop and implement digital payment strategies aligned with the company’s overall goals.
• Conduct market research to understand customer needs and preferences.
• Manage end-to-end digital products’ lifecycle, from ideation to post-launch evaluation.
• Collaborate with cross-functional teams including IT, Customer
Experience, Marketing in the designing, launch of new digital &
online products and services.
• Enhance the experience for customers by gathering and analysing customer feedback to drive continuous improvement.
• Develop and manage relationships with external partners.

Key accountabilities:
• Maintain and drive the strategic roadmap for digital payment solutions to achieve maximum adoption and overall growth.
• Identify opportunities for innovation and differentiation in the
digital payments space – Evaluate emerging technologies, drive
innovation by piloting new solutions and assessing their feasibility for
integration into M-Pesa’s ecosystem.
• Continuously design and
optimize digital & online solutions to improve user experience and
functionality – Analyse customer feedback and usage to identify and
address pain points.
• Consistent tracking & analysis of key
performance metrics related to digital payments adoption, usage, revenue
– Ensure analysis and reports are detailed and insightful enough for
quick decision making.
• Collaborate with GTM teams in rolling out
the overall GTM Strategy for digital solutions – Develop and execute
campaigns promoting digital payment solutions, educate customers o the
benefits and usage of the solutions and measure the effectiveness of
these efforts and adjust the GTM strategies as need
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Core competencies, knowledge, and experience:
• Strong stakeholder management skills
• Must be a critical thinker, innovative and agile.
• Ability to manage projects, multiple tasks and priorities effectively.
• Strong customer service and experience orientation
• Excellent analytical and problem-solving skills – Familiarity with data analysis tools and techniques

Must have technical / professional qualifications:
• Bachelor’s degree in Business Administration, Economics, Marketing, Finance or a related field
• Understanding of digital payment ecosystems and mobile financial services
• Minimum 2 years of working experience in a fast-paced industry e.g., telco, FMCG
• Excellent analytical, problem-solving, and business acumen
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced and dynamic environment.
• Flexibility in working hours may be required o meet project deadlines.

Not a perfect fit?
Worried
that you don’t meet all the desired criteria exactly? At Vodafone we
are passionate about Inclusion for All and creating a workplace where
everyone can thrive, whatever their personal or professional background.
If you’re excited about this role but your experience doesn’t align
exactly with every part of the job description, we encourage you to
apply as you may be the right candidate for this role or another role,
and our recruitment team can help you see how your skills fit in.

What’s in it for you
We
want you to feel happy and fulfilled at work, without compromising the
other things in life that matter to you. There are lots of ways we
support this, including hybrid working and generous parental leave.
You’ll also get four Spirit Days a year to focus on your personal
development and wellbeing, plus a host of other great benefits too.

Who we are
You
may have already heard of Vodafone – We’re a leading Telecommunications
company in Europe and Africa. But what you might not know is that we
are continuously investing in new technologies to improve the lives of
millions of customers, businesses and people around the world, creating a
better future for everyone.

As part of our global family,
whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride
and purpose as you contribute to our culture of innovation. We pursue
equality of opportunity and inclusion for all candidates through our
employment policies and practices. We recognise and celebrate the
importance of diversity and inclusivity in our workspace and we do not
tolerate any form of discrimination especially related to but not
limited to race, colour, age, veteran status, gender identification,
sexual orientation, pregnancy, ethnicity, disability, religion,
political affiliation, trade union membership, nationality, indigenous
status, medical condition, HIV status, social origin, cultural
background, social, or marital status.

Together we can.
Vodafone
is committed to attracting, developing and retaining the very best
people by offering a motivating and inclusive workplace in which talent
is truly recognised and rewarded. We are committed to promoting
Inclusion for All with the belief that diversity plays an important role
in the success of our business. We actively encourage everyone to
consider becoming a part of our journey.